Ultimate Rewards and Refunds
Oct 9, 2013, 10:50 am
#1
Original Poster
Join Date: Jun 2013
Posts: 40
Ultimate Rewards and Refunds
Hi everyone.
Sorry I couldn't find a more general thread for this topic. How does Chase handle Ultimate Rewards points earned for purchases that were later refunded? Case in point: I bought an airline ticket last month for $1000. The statement closed, and I received the points. There was a schedule change recently, so I had to cancel the flight and get a refund. I then booked another ticket.
Is Chase going to apply a -2000 points (2x for travel) to my account? I also had purchased the flight through the ULtimate Rewards mall, and those bonus miles posted and were credited to my account last statement too.
Sorry I couldn't find a more general thread for this topic. How does Chase handle Ultimate Rewards points earned for purchases that were later refunded? Case in point: I bought an airline ticket last month for $1000. The statement closed, and I received the points. There was a schedule change recently, so I had to cancel the flight and get a refund. I then booked another ticket.
Is Chase going to apply a -2000 points (2x for travel) to my account? I also had purchased the flight through the ULtimate Rewards mall, and those bonus miles posted and were credited to my account last statement too.
Oct 12, 2013, 11:40 am
#5
Join Date: May 2009
Location: Shanghai
Programs: BAEC (Gold), PC (Plat), HH (Gold), MR (Gold)
Posts: 2,729
The details of your return go back into the POS system, which in turn reports back to Chase and your points get deducted. That's been my experience at Kohl's, Macy's, Nordstrom... everywhere. Card used is irrelevent.
Oct 12, 2013, 12:16 pm
#6
Join Date: Oct 2010
Programs: aa, spg
Posts: 69
Yeah, Kohls is pretty good about tracking transactions and taking back portal points, like all merchants I'm aware of.
I've had a few cases of this when I returned some items I wanted to resell after reading FM's Kohls write-ups.
I've had a few cases of this when I returned some items I wanted to resell after reading FM's Kohls write-ups.