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UR to United transfer is not reliably instant.

UR to United transfer is not reliably instant.

Old Oct 24, 17, 2:43 pm
  #91  
 
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Gold, DL Diamond and 1MM
Posts: 3,446
Date Point: 12 hours to transfer

I transferred 147k CSP card points to United MileagePlus last night, and it took 12 hours for the points to arrive into the United account. No harm done in this case because the award was still available.

BTW, United has an award redemption devaluation announced and scheduled to go into effect after Oct 31. Not all routes, but many international ones.
Bowgie is offline  
Old Dec 3, 17, 1:35 am
  #92  
 
Join Date: Jan 2015
Posts: 3
Also Experiencing UR to UA Transfer Delay

Initiated a transfer online from my Ink Plus card. Also have CSR. I have made many transfers to this United account, and this is the first time the transfer has not posted within a few minutes.
Abroaders is offline  
Old Jan 24, 18, 1:07 pm
  #93  
 
Join Date: Apr 2014
Posts: 4
I just went through this song and dance. On Sunday I tried to transfer over 100k+ points; the Chase UR page took some time to submit. I finally "succeeded" and I got the email, but the points never landed in my MileagePlus account. My wife's transfer shortly thereafter went through fine. A day later, I transferred 1000 points to see if that would "kick" my pending request; the Chase UR page finished it pretty quickly, leading me to believe that my original request timed out along the way.

After a few days of waiting and calls, the Chase agent informed me that my Chase UR account had the old value of points back. I guess the transaction was canceled. *shrug*

I retried the transfer. The page submitted it quickly. Refreshing the webpage and/or logging out/logging in wasn't showing the updated total. It was only when I used an incognito window did the homepage show the new mileage total!

So I guess there were two issues at play here:
1. My original transfer request timed out and was canceled/rolled back
2. United must be caching the mileage total in the cookie. So signing out/re-signing in is not sufficient...you should try fresh incognito sessions.
rogerntan is offline  
Old Feb 15, 18, 9:16 am
  #94  
 
Join Date: Feb 2009
Posts: 164
CSP ultimate reward points to United

I typically transfer all my UR points to United. There has always been instant turnaround. Yesterday, I attempted transfer, and my computer seemed to hiccup, but the points were deducted from my UR account. However, they were not credited to my United account. The United reps were not helpful (not a surprise) but the Chase Sapphire Preferred people (who usually are helpful) told me that recently there was a change and it can take 1-7 business days for the points to show on United, but everything seems to have went through.

For those who transferred recently, does it now take longer to transfer to United? Also, should I be concerned that it has been about 24 hours so far? Usually, the transfer is instant. I am not traveling any time soon, so I am not under a time crunch; just don't want to lose the points. Was 7,000 point xfer.
samnc0 is offline  
Old Feb 15, 18, 10:20 am
  #95  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Gold, Marriott Bombay Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 5,528
Originally Posted by samnc0 View Post
I typically transfer all my UR points to United. There has always been instant turnaround. Yesterday, I attempted transfer, and my computer seemed to hiccup, but the points were deducted from my UR account. However, they were not credited to my United account. The United reps were not helpful (not a surprise) but the Chase Sapphire Preferred people (who usually are helpful) told me that recently there was a change and it can take 1-7 business days for the points to show on United, but everything seems to have went through.

For those who transferred recently, does it now take longer to transfer to United? Also, should I be concerned that it has been about 24 hours so far? Usually, the transfer is instant. I am not traveling any time soon, so I am not under a time crunch; just don't want to lose the points. Was 7,000 point xfer.
That's sort of what this whole thread is about, right? That what was once a guaranteed instant transfer is no longer the case.

If you read through the thread, it seems to be very much a YMMV type of thing as to how long the transfer takes to show up in your UA MP account.
Diplomatico is offline  
Old Feb 15, 18, 12:09 pm
  #96  
mia
A FlyerTalk Posting Legend, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 42,008
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Originally Posted by Diplomatico View Post
That's sort of what this whole thread is about, right? ...
Correct, but samnc0 started a new thread and I merged the question into this one. You can see the pointer left after the merge when viewing the list of threads.
mia is offline  
Old Mar 11, 18, 9:47 am
  #97  
 
Join Date: May 2015
Posts: 62
I am also experiencing this issue. I'm currently helping my parents redeem their UR for some award tickets through United. Transferred 85,000 yesterday at 11am, miles posted instantly. At around 1pm, I transferred another 85,000 to pick up another ticket. UR were deducted from their account, but never posted to United. United says they can only wait until miles post, and there's no way for them to see if there's some kind of issue. My father called CSP help line, and the agent said that United can take 1-7 days to transfer, and the status of the second transfer is "in progress". United has ALWAYS been instant transfers for me...is it possible there's a new policy? The only thing i can think of is that transferring the same amount of points only a few hours after the first transfer triggered some kind of fraud alert or was rejected by United as an error. I've read that this (occasionally) happens with other programs, where a repeat transfer of the same amount is considered a mistake by the computer. Just wanted to put this info out there as a DP and see if it fits with anyone else's experience.
darkice81 is offline  
Old Jun 27, 18, 12:37 pm
  #98  
 
Join Date: Jun 2013
Posts: 525
3 days and counting. Chase support is basically telling me to f*** off claiming it can take up to seven business days.

I did notice when I initially submitted the transfer that it took several minutes to submit, but it eventually came back with a confirmation.

This account has been linked for years and successful transfers have been made before. I have never transferred to any other United accounts.
aradisc is offline  
Old Jun 29, 18, 12:31 pm
  #99  
 
Join Date: Jun 2013
Posts: 525
Finally reversed (transfer changed to 0 in UR account) after five days and two escalations. Re-tried the transfer and it went instantly.

Originally Posted by samnc0 View Post
Yesterday, I attempted transfer, and my computer seemed to hiccup, but the points were deducted from my UR account. However, they were not credited to my United account.
Originally Posted by rogerntan View Post
I just went through this song and dance. On Sunday I tried to transfer over 100k+ points; the Chase UR page took some time to submit. I finally "succeeded" and I got the email, but the points never landed in my MileagePlus account.
...
I retried the transfer. The page submitted it quickly.
Moral of the story is that if it takes a while to submit the transfer and get to the confirmation page, it probably failed, and you will have to fight to get the points credited back in a reasonable period of time.

Last edited by aradisc; Jun 29, 18 at 12:50 pm
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Old Aug 20, 18, 12:12 pm
  #100  
 
Join Date: Sep 2008
Location: Madison WI
Programs: SPG Plat, Delta Plat, United 1P
Posts: 5
Final Edit (8/22): Sometime between 108 (4.5 days) hours and 114 hours (4.75 days) is when I received my miles. Unfortunately, my award is now gone - not sure how I feel about being stuck with United miles.

Original post (8/20):
I started a transfer on Friday, Aug 17 @ 7:50pm for 109K miles, however, after 60+ hours, no miles have been posted. This is a transfer between two of my accounts under my name, and I have done a number of instantaneous transfers before.

Things I have tried:
  • Call Chase Sapphire Reserve - Quick to answer the phone call, but also quick to tell you it's United fault. Reps seem to make up the window for when it's supposed to be posted. I have heard anywhere from instant to 2-3 days to 7-10 days. An agent even told me that if I'm not seeing the miles, it means that everyone is similarly waiting as well. Based on this forum, that claim seems like fake news. It goes to tell you Chase reps don't know what's going on. On day 4, however, an agent was willing to help me escalate to its marketing team. I am, however, not sure if this contributed to me ultimately (pun intended) receiving my miles.
  • Call MileagePlus - Quick to answer the phone call, but also quick to tell you to call Chase. I feel like I'm in Sarte's No Exit play. One even tried to sell the United / Chase credit card to me, and I tried the "Hang-up and call again" method multiple times
  • Call International Desk - This is by far the most helpful. If you cite this problem, the International Desk will put the award on hold while you wait for your miles, especially if it's a United ticket. If it's a partner ticket (in my case), it will depend on the agent and supervisor on duty. However, the hold for partner ticket is only for a day. If the day runs out, you are on your own
I will keep people posted when the miles arrive to complete the data point, but sadly, there is not much to be done but wait. I hope this doesn't happen to others, but if it does, know you are in good company.

Last edited by eyeh921; Aug 22, 18 at 5:37 pm Reason: Update
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Old Sep 25, 18, 2:45 am
  #101  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Gold, Marriott Bombay Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 5,528
Instant transfer yesterday. 84,000 UR points to UA Mileage Plus.
Diplomatico is offline  
Old Nov 1, 18, 7:29 pm
  #102  
 
Join Date: Dec 2009
Posts: 27
Add me to the list. Went to transfer about 80K UR points to United to make a return booking from Europe to the US. Luckily the trip is 9 months out. UR portion of Chase site did not load at all for me so I called and had the points transferred by phone. That's happened a time or two before. Points were sent over almost immediately, but they did not appear in my United account after multiple log out/log ins. Tried the incognito browser idea suggested above and no dice. It's only been about 30 minutes. I did receive an email from Chase saying my transfer is "in progress" and they will email me when it is complete. This is a first for me, having transferred instantly before both online and by phone. Will keep folks posted. Luckily I have about 9 months before this trip so not sweating it too much.
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Old Jan 7, 19, 1:00 pm
  #103  
 
Join Date: Jul 2014
Posts: 32
Issues with Transfer to United

I've been trying to transfer points to United for an award booking and mileage upgrade for the past week to no avail. I've spoken with United and Chase and the issue is on Chase's end. After several calls (because that's the only way to check on the status of the escalation ticket submitted a week ago), they haven't fixed the problem and I've received mixed feedback on whether this is a pervasive issue or just one affecting my account.

Has anyone successfully transferred UR points to United's MileagePlus program in the past week?
gemini5165 is offline  
Old Jan 16, 19, 7:50 pm
  #104  
 
Join Date: Oct 2010
Location: ATLien
Programs: Hub Captive Club
Posts: 68
Has anyone successfully transferred UR points to United's MileagePlus program in the past week?
I just moved 280k last night...took 20 hours before they showed up on the United side. Had me worried the seat availability would vanish but I got lucky.
spin2nd is offline  
Old Jan 21, 19, 11:53 am
  #105  
was cslovacek
 
Join Date: Feb 2008
Posts: 831
I move some points almost monthly and Iíve never had an issue. Mine have shown up by the time I log-in to United (no more than 30 seconds).
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