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UR to United transfer is not reliably instant.

UR to United transfer is not reliably instant.

Old Apr 30, 13, 2:53 pm
  #31  
 
Join Date: Nov 2007
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Originally Posted by chicagofreeman View Post
The frequent flyer # is correct.
In that case, then I would follow up with UA, especially if it's been more than a week because as detailed by ilc104 it took a week for the points to hit his/her account.

Originally Posted by ilc104 View Post
Update: Hallelujah! This morning 4/30, exactly one week after I requested a 38K UR transfer to United, the points hit my United account!

Last week, I asked if I could cancel the 38K transaction and the Chase representative said they could cancel but it could take up to 7-10 business days for the 38K to be credited back to my UR account. I didn't want to risk having the second transaction stalled again, so I didn't bother canceling the transaction.
Glad to hear the points got there in the end - definitely a good idea that you didn't cancel and waited it out. I'm just wondering what makes some transfers take a couple of days to go through while it seems that most are instant?
friedablass is offline  
Old Apr 30, 13, 7:45 pm
  #32  
 
Join Date: Feb 2013
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Did they escalate it to the marketing department?

Originally Posted by ilc104 View Post
Update: Hallelujah! This morning 4/30, exactly one week after I requested a 38K UR transfer to United, the points hit my United account!

Last week, I asked if I could cancel the 38K transaction and the Chase representative said they could cancel but it could take up to 7-10 business days for the 38K to be credited back to my UR account. I didn't want to risk having the second transaction stalled again, so I didn't bother canceling the transaction.
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Old May 1, 13, 9:23 am
  #33  
 
Join Date: Apr 2013
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yes, the chase representative escalated the issue to the marketing department on 4/27.

Originally Posted by chicagofreeman View Post
Did they escalate it to the marketing department?
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Old May 1, 13, 10:16 pm
  #34  
 
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This is an ongoing issue as of late. UA denies seeing the transfer, but they actually DO see it. UA reps have dug deeper into the accounts and do see the transfers but other UA reps and UA supervisors 'claim' not to. This requires chase to escalate or united will stall as long as they can. Chase is doing their part, it's United who's not participating here. Be very mindful this was a supposed glitch more than a week ago, and still continuing now. Do not trust United if you have important awards to redeem in any immediate fashion.
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Old May 2, 13, 3:17 pm
  #35  
 
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Originally Posted by pcharles View Post
This is an ongoing issue as of late. UA denies seeing the transfer, but they actually DO see it. UA reps have dug deeper into the accounts and do see the transfers but other UA reps and UA supervisors 'claim' not to. This requires chase to escalate or united will stall as long as they can. Chase is doing their part, it's United who's not participating here. Be very mindful this was a supposed glitch more than a week ago, and still continuing now. Do not trust United if you have important awards to redeem in any immediate fashion.
I had 63k points transfered last weekend and needed the transafer as i had an award ticket on HOLD - it went through instantly and i am glad it did ! i would have been in trouble and the ticket released. i'll keep it on the safe side next time but if united is stalling on these points then thats not good...especially if you needed them right away for a booking
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Old Aug 25, 13, 8:31 am
  #36  
 
Join Date: Aug 2013
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Why haven't my UR points transfered to United ?

I have a United reservation on hold for 24 hrs. I transferred my Ink Bold points, my wife's Sapphire points and 5000 of her Bold points, and my Sapphire points to my United account last night. They all transferred except my Sapphire points.(53k) What's up? Called the # on the back of the card today and she said it could take up to 72 hrs. Do I have options? Did I trigger something by making all those transfers? It's a HUGE award ticket and I don't even want to chance it... any help or insight would be greatly appreciated...Thanks
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Old Aug 25, 13, 11:24 am
  #37  
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They probably won't do anything until 72 hours, so unless they show up earlier, you probably have to wait until then.
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Old Aug 25, 13, 12:15 pm
  #38  
 
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I'd call CSP again and see if you can get a more helpful agent. When I transferred a couple of months ago it happened while I was on the line with United.
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Old Aug 25, 13, 1:01 pm
  #39  
 
Join Date: Aug 2013
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Called CSP twice, United once. United no help...waiting on the points from Chase. First CSP rep transferred me to a Chase/United rep...wait 2 business days. Transferred to a CSP supervisor, she said points were transferred, check my account. Guess what...no points. Maybe wait 24 hours. Second call I asked CSP if multiple transfers could be causing this and was assured it was not. " You can do 20 ". She said she sees the transfer just have to wait. I am not very good at that especially with an 8 segment Europe/Asia reservation pending the completion of this. I think cocktail hour is going to start early today!!
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Old Aug 25, 13, 2:26 pm
  #40  
 
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Originally Posted by ctdohert2 View Post
Called CSP twice, United once. United no help...waiting on the points from Chase. First CSP rep transferred me to a Chase/United rep...wait 2 business days. Transferred to a CSP supervisor, she said points were transferred, check my account. Guess what...no points. Maybe wait 24 hours. Second call I asked CSP if multiple transfers could be causing this and was assured it was not. " You can do 20 ". She said she sees the transfer just have to wait. I am not very good at that especially with an 8 segment Europe/Asia reservation pending the completion of this. I think cocktail hour is going to start early today!!
Can you pay for farelock? Not ideal, but losing the reservation is probably worse...

In any case, unless your trip contains a route that is very unusual to open for awards or coming up in the next week, you'd be unlucky to lose a segment in the next 24 hours...
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Old Aug 25, 13, 5:00 pm
  #41  
 
Join Date: Aug 2013
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There are partner flights included so Fare Lock is not an option. A United supervisor actually opened 3 seats in business on a flight from ORD- CDG that had none just because an agent quoted me a fare in miles that they couldn't honor an hour later...turned a connection into a direct flight.. AMAZING... No way I am losing this, I don't care who I have to call tomorrow.
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Old Sep 9, 13, 7:16 pm
  #42  
 
Join Date: Jun 2013
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Quick question -- I transferred my UR to my husband's UA account (he's an AU on my CSP too) yesterday and they still haven't posted. I have a flight reserved that I'm waiting to pay for with points and it is going to be canceled at midnight. Should I bother calling Chase to see if they can hurry up and get the points transferred? I'm disappointed that it wasn't an instantaneous transfer like others have reported.
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Old Sep 9, 13, 8:24 pm
  #43  
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Originally Posted by ctdohert2
There are partner flights included so Fare Lock is not an option. A United supervisor actually opened 3 seats in business on a flight from ORD- CDG that had none just because an agent quoted me a fare in miles that they couldn't honor an hour later...turned a connection into a direct flight.. AMAZING... No way I am losing this, I don't care who I have to call tomorrow.
So what happened?

This delay just occurred to me. Requested points last night and despite escalation to the marketing dept, still no points in my MP account 24 hours later. Chase rep confirmed my MP number was correct on the transfer. Always disconcerting when awards at stake
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Old Sep 23, 13, 6:51 pm
  #44  
 
Join Date: Aug 2011
Posts: 22
Ink Plus and transfering points to united miles

From my understanding, we can transfer our points directly to united miles on a 1:1 ratio.

How long does it take for the processing to complete and is there a fee?

Last edited by heehee62; Sep 24, 13 at 6:52 am
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Old Sep 23, 13, 8:54 pm
  #45  
 
Join Date: Jun 2010
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You go to Chase Ultimate Rewards into your account, do the transfer, and the points show up in United almost immediately in my experience.
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