UR to United transfer is not reliably instant.
May 18, 2022, 6:30 pm
#166
Join Date: Apr 2022
Programs: Amex MR; Chase UR
Posts: 81
Quick data point: had requested transfer of some tens of thousands of points on Saturday, 4/30. Actual time to hitting my United account was delayed by about 24 hours. Was the first time I'd seen a delay, too.
May 19, 2022, 5:01 pm
#167
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
For some, the transfers are reliably not instant. I suspect the c. 3 day delays which I am seeing on transfers for some accounts are a function of cross-checking of account info beyond just the name and FFP number on the account.
May 19, 2022, 6:45 pm
#168
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
Now I'm at ~36 hours post-transfer. I called Chase this morning (~24 hours) and they said they executed the transfer and the problem is on United's end. I called UA and the agent checked with the technical people, and reported back that there was some problem with the system and the transfer would be complete by the end of the day. Well, it's 8:45 pm and still no points.
EDIT: Points finally showed up about 40 hours post-transfer. Award seat was still available so all is good, but it's a bit nerve wracking.
EDIT: Points finally showed up about 40 hours post-transfer. Award seat was still available so all is good, but it's a bit nerve wracking.
Last edited by snic; May 20, 2022 at 6:48 pm
Jun 1, 2022, 10:18 pm
#169
Join Date: Oct 2016
Posts: 343
Datapoint for my SO.
Couldn't do a transfer online (Chase said special handling required, call in) so we called in and it is a name issue. After some back and forth between Chase and United there was a nice agent on Chase side that was able to do the transfer. As expected it was not instantaneous and I was on the edge of my seat hoping the award flights don't disappear. Thankfully points showed up after about 26 hours and was alerted of the fact by the "Your transfer is complete" email from Chase.
Couldn't do a transfer online (Chase said special handling required, call in) so we called in and it is a name issue. After some back and forth between Chase and United there was a nice agent on Chase side that was able to do the transfer. As expected it was not instantaneous and I was on the edge of my seat hoping the award flights don't disappear. Thankfully points showed up after about 26 hours and was alerted of the fact by the "Your transfer is complete" email from Chase.
Jun 2, 2022, 10:17 am
#170
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,469
Datapoint for my SO.
Couldn't do a transfer online (Chase said special handling required, call in) so we called in and it is a name issue. After some back and forth between Chase and United there was a nice agent on Chase side that was able to do the transfer. As expected it was not instantaneous and I was on the edge of my seat hoping the award flights don't disappear. Thankfully points showed up after about 26 hours and was alerted of the fact by the "Your transfer is complete" email from Chase.
Couldn't do a transfer online (Chase said special handling required, call in) so we called in and it is a name issue. After some back and forth between Chase and United there was a nice agent on Chase side that was able to do the transfer. As expected it was not instantaneous and I was on the edge of my seat hoping the award flights don't disappear. Thankfully points showed up after about 26 hours and was alerted of the fact by the "Your transfer is complete" email from Chase.
I see a similar message for my wife on my Chase account. Was the name issue related to the middle name?
Jun 16, 2022, 2:58 pm
#172
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Now I'm at ~36 hours post-transfer. I called Chase this morning (~24 hours) and they said they executed the transfer and the problem is on United's end. I called UA and the agent checked with the technical people, and reported back that there was some problem with the system and the transfer would be complete by the end of the day. Well, it's 8:45 pm and still no points.
EDIT: Points finally showed up about 40 hours post-transfer. Award seat was still available so all is good, but it's a bit nerve wracking.
EDIT: Points finally showed up about 40 hours post-transfer. Award seat was still available so all is good, but it's a bit nerve wracking.
Just noticed that some transfers to VS accounts weren’t instant last night, and there was neither any partial name discrepancy nor any address discrepancy issue.
Jun 26, 2022, 4:32 pm
#174
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Moderator action
Discussion of slow transfers to partners other than United Airlines have been moved: Ultimate Rewards - Airline and Hotel Transfer Partners, Rules, Timelines, (2017 on)
Jun 27, 2022, 3:52 pm
#176
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,332
Just making sure, but you do have a card that is eligible for transfers such as CSR or CSP? If you do, make sure you have that card selected.
Jun 29, 2022, 3:35 pm
#179
Join Date: Jan 2004
Location: LHR, SEA, ZRH
Posts: 707
Ah, that may be the case? I used to have the saphire reserve. Converted to a Freedom Unlimited. I guess this means I can't transfer to United or any other airlines anymore?
Jun 29, 2022, 4:16 pm
#180
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,027
Regards
