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-   -   Chase customer service down? (https://www.flyertalk.com/forum/chase-ultimate-rewards/1405197-chase-customer-service-down.html)

zakami Nov 7, 2012 11:52 pm

Chase customer service down?
 
I've been trying to call the numbers on my Chase Sapphire Preferred card but get a message "we are experiencing technical difficulties and call back later". Same thing on the United Explorer card. Is anyone else experiencing this as well?

I can't buy a ticket because Verified by Visa doesn't seem to be working on my card as of yesterday. Chase may have blocked it as I had transactions in Australia, Singapore, Thailand and India on the same day (all made by me). But I need to get through to them to unblock!

Tried secure message but they haven't been helpful and keep asking me to call the numbers that I have already tried.

zakami Nov 8, 2012 2:07 am

Out of curiosity, can anyone else get through?

MSUspartans Nov 8, 2012 6:36 am

I called yesterday evening to get a new card (lost mine). Called the number on the back of the cards... they were open for me, but that was like 1800 EST


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