my worst fear when I logged into Chase tonight....
Apr 22, 2012, 12:55 am
#1
Original Poster
Join Date: Feb 2012
Posts: 994
my worst fear when I logged into Chase tonight....
Had complete row of "information not available". For a second, I thought all my accounts were closed. Turns out they were doing a system upgrade when I called in. Same thing for Southwest. Hopefully everything is back tomorrow morning.
Apr 22, 2012, 1:47 am
#2
Join Date: Jan 2011
Location: PNH
Programs: AA Plat, DL PM, *A G, IHGClub PlatAmb, SPG G, Marriott G
Posts: 149
CHASE ONLINESM Sunday, April 22, 2012
Site Availability
Due to scheduled maintenance, credit card balances and some credit card rewards information will be unavailable Sunday, April 22, from midnight ET until around 7 AM. (Updated April 20)
It should be back up later today.
Last edited by mia; Apr 22, 2012 at 9:35 am Reason: please remove images from quoted posts
Apr 22, 2012, 2:21 am
#3
Join Date: Feb 2009
Posts: 81
I had that same heart stopping moment too. I just redeemed over $1,000 in statement credits earlier this week, and I was worried it might have been a trigger. Crazy that so many people are getting shut down. I use my card for business purchases, and rack up quite a bit of spending, but I'm guessing some of these folks take it to a whole nother level.
Apr 22, 2012, 4:05 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,750
Folks,
Chase has had System Maintenance, Site Availability Notice up on its website for this maintenance for at least 2 weeks in advance. In that Notice it detailed out what information was not available and what functions would be down...
It happens at least once a month, but it always gives advanced notice.
Chase has had System Maintenance, Site Availability Notice up on its website for this maintenance for at least 2 weeks in advance. In that Notice it detailed out what information was not available and what functions would be down...
It happens at least once a month, but it always gives advanced notice.
Apr 22, 2012, 9:03 pm
#11
Join Date: Mar 2012
Location: EZE
Posts: 123
I think a row of zeroes would be scarier!
May 26, 2012, 5:45 pm
#13
Join Date: Feb 2008
Posts: 940
Is anyone else having problems with logging into chase sapphire account or ultimaterewardcom today? I can login my chase account, but chase sapphire is the only account (among others) that is showing 'not available'. I don't see a maintenance schedule for today though.
On ultimaterewards, i get a message that it's temporarily unavailable and to contact chase if I have questions etc. It's a little strange as outage usually happens across all accounts, not just one. I recently closed a few other cards, got a united cc with a decent credit line, and transferred out a good portion of my ultimate rewards points. I guess it's probably nothing, but I wondered if others are experiencing an outage too.
On ultimaterewards, i get a message that it's temporarily unavailable and to contact chase if I have questions etc. It's a little strange as outage usually happens across all accounts, not just one. I recently closed a few other cards, got a united cc with a decent credit line, and transferred out a good portion of my ultimate rewards points. I guess it's probably nothing, but I wondered if others are experiencing an outage too.
May 26, 2012, 6:01 pm
#14
Join Date: Feb 2008
Posts: 940
Is anyone else having problems with logging into chase sapphire account or ultimaterewardcom today? I can login my chase account, but chase sapphire is the only account (among others) that is showing 'not available'. I don't see a maintenance schedule for today though.
May 26, 2012, 6:05 pm
#15
Join Date: Aug 2008
Posts: 385
That sounded worrisome, because recently people have been transferring UR points to other people's UR accounts or airline accounts. These things can be done at no charge and to an unrelated (even unknown) person. In some cases they're selling the points for 1.6 cents on the dollar (see FW for more info). I will not admit to participating .... however I just checked and was relieved to see that my Chase Sapphire account and its associated remaining rewards are still intact and visible online.