metoo

I made a GC purchase at Sears (1k total) for the 10x bonus points on August 4, 2012. I read that many received the points within 5 days. I have not so I write an email asking if Chase has a record of my transaction through the Chase Mall and if they can post my points. I didn't use my Chase card but rather my Amex PrePaid card.

Does Chase seem to know what cc i used? Nothing about posting the points in my account or how long it should take from the SM.

Does it seem like my post will be 10k points will be posted but the question is when ?

Dear XXXXX

I am writing in response to your email about the reward
points.

Upon review of your account, I see that,a charge made with
Sear using your Chase credit card. Kindly check the card
used for the purchase.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

XXXXXXXXX
Customer Service Specialist

1-800-436-7927

Account is owned by Chase Bank USA, N.A. and may be
serviced by its affiliates.

travelinfoo

Some posters reported success getting points automatically when a Chase card is not used. However, other posters have reported points not posting when a Chase UR-linked card is not used and subsequent review by Chase denied the points because the Chase card was not used. They can track if you used the UR mal link to enter the shopping site AND which card you use for your UR purchase.

I think you may be SOL because you did not use your Chase card.

If you want to be 100% guaranteed to get the points, you have to use the UR mall portal to enter the shopping site AND use a Chase UR-linked card.

metoo

Just called CSR with phone number from the SM. CSR did say Chase is responsible for giving points but Sears need to send verification that I made the purchase. CSR said she did see a note that Sears sent something to Chase today but not sure what it may be yet...My guess is my Sears purchase. Fingers crossed.

EDIT- all my purchases except for the lst two have been made by a non Chase Credit card and I have received points for everything..kmart, ebags, staples, sierratrading post etc

ricohitman

There was a thread about this awhile back. If you do get the points and not use a chased branded card, good job. If not, you are SOL for trying to get them.

bilah1

After a few emails I got my points posted with a non chase cc. The problem with me was Macy's.com split my order. The first one posted pretty soon after order the second took several emails.

smitty06

Since the Ultimate Rewards Mall says "check out with your Chase card....", I always use a chase card, just not always the one that I logged in with. That way, I can point to my adherence to the website if the points dont post.

metoo

Yes, it is best to use the Chase card especially if you are going to receive a Huge amount of points for your transaction. After 2 SMs and 2 CSRs - all unfavorable results, I spoke with the Supervisor. Again, she told me no points as I did not use my Chase Card. After arguing with her for over an hour on the phone, the supervisor above her gave in and told me I would receive the points.

Will let you know if this is true when it gets posted.

Moral of story- Use Chase card just in case!

mia

metoo's report has been merged into the established thread.

Happy

One more story of the Squeaky Wheel Gets Oil.

Although I dont know if Chase has any scoring system a la airlines that keep scores of a customer's complaints...

Visconti

I've been using my Amex and have never had an issue with UR posting the points.

However, most of them were small transactions (about 20 or so) with a few hundred being the largest. After reading this thread, I think err on the side of caution and use my CSP for UR purchases.

drminn

Does anybody know whether there is a way to pay with a different credit card for travel booked through the UR site? I can't seem to find a way to enter a credit card number. Thanks.

mia

Why would you want to book travel through Chase's agency? You will earn more bonus points booking through the Travelocity link in the Ultimate Rewards Mall.

drminn

That's what I am actually talking about - the link in th eUR mall. I am just trying to use a different credit card to meet a minimum spend.

mia

There is confusion.

If you go to ultimaterewards.com, login, and click Travel > Book a Trip: you will book through Chase's agency, you will earn one bonus point per dollar, and (to my knowledge) you must pay with your Chase card.

If instead you go to ultimaterewards.com, login, click Earn Faster > Earn Points at the Ultimate Rewards Mall and choose the link to Travelocity.com: you will be taken to Travelocity's standard website, you will earn two bonus points per dollar, and you will have the ability to pay with any card.

However, read this thread before deciding to use another card:

[Circular link]

The_Wrath_of_Khan

Yes I used a Chase card. The T&C do not state that you must use a Chase card. No mention of it, but I did use my Chase card. The rep was just had a god complex.