ethan

I've tried searching, both here and on the cathaytalk forum. I've tried calling MPC but they don't answer! So,

1) If I use CX miles to upgrade a BA flight, do I pay for the BA flight first and then contact MPC for the upgrade? or
2) Do I contact MPC and pay for the flight and upgrade at the same time?
3) Given I can't seem to get through, is this something that can be done by any CX ticketing office?
4) If the upgrade is only available for one of the legs, can I still upgrade one leg and waitlist for the other or do I have to have confirmed upgrades for both legs?
5) Do I earn CX miles and club miles for the paid class?

I found the T&Cs on the AsiaMiles website but, while I could see how they applied to CX flights, I'm not clear in terms of Airline Partners.

B-HQC

ethan

3) That's the number I called - it's on the back of my DM card, but I don't get through - it wasn't even ringing - just silent (calling from overseas). Even though it is silent, am I meant to enter my membership number at this point? If that still doesn't work can I do this through the UK reservations line?

4) But according to CX website there is no oneway upgrade for BA partner airline. So does that mean I have to waitlist both legs or can I confirm one leg and waitlist the other? If it never clears do I just forgo the miles or do I get to use it later on a subsequent flight on that route?

Still not clear to me!

B-HQC

Check the CX website - MPO contact us. They have numbers for every country. yes, you are right about there not being one way UGs - I've edited my post above

cxfan1960

If you are planning to travel anyway - with or without upgrade, then yes. Otherwise check on dates with upgrade availability first.

The email response will be slow. It will also take many emails to settle.

christep

Somewhat to my surprise there still seems to be a problem with the MPC number (+852 2747 5500 or +800 2747 5500). I tried today and it took over 20 redials before I could get anything except busy tone. Once you do get to the IVR as a DM then you get through pretty much straight away.

And yet a very senior CX manager told me several weeks agoi that within days of our meeting the capacity of the call centre would be increased 30%. Obviously either that didn't happen or it is still not enough.

cxfan1960

There was no problem up until last Sunday (HK time). This must have happened very recently.

1K Student

I too must have dailed 20 times last week to get through (I was calling from China and it was the HK number I called.). Pretty bad service if you ask me.

kchika

Do you have MPO elite status? What time of day (HKG time) are you calling? Both factors have significant effect on the time you have to wait.

cxfan1960

There is a MPC number for northern China and another for southern China. However, you cannot call from a mobile phone or a payphone. I was in China in January and found that I could not call from my mobile phone. If I remember correctly, I could not even hear ringing. I did not have access to a land line. So I ended up calling the Hong Kong's number.

Also, if you have a mobile number in China, you can leave that with MPC. Last month when I was in PEK, I called MPC (using internet) but got disconnected twice. Before I called for the third time, they already called my mobile number in China.

christep

Yes, but what we are talking about is having to dial 20 times or more to get anything except busy tone! Yes, once connected to the MPC system and entering your number you get prioritised, but the problem is not being able to get through to the platform to enter the number!

cxfan1960

Come think about it, I had no problem up to the end of last week calling the toll-free number from the US. However, I did recall when I was calling MPC from the lounge in HKG 2-3 weeks ago, it took me threes time to get through. The first two times were busy.

1K Student

Yes. The call just won't even connect! Once the call connects then everything is fine.