Limousine service for F-passengers?
Jan 11, 2011, 7:59 pm
#76
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AFAIK, the limo service is only applicable to those who have booked a "revenue" first class ticket (i.e. F or A class) and has never been valid for any business class bookings. Last time I used the limo service was back in September 2008 arriving from CX251 in an "A" class ticket purchased through my TA.
Jan 11, 2011, 8:39 pm
#77
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Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
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AFAIK, the limo service is only applicable to those who have booked a "revenue" first class ticket (i.e. F or A class) and has never been valid for any business class bookings. Last time I used the limo service was back in September 2008 arriving from CX251 in an "A" class ticket purchased through my TA.
Jan 11, 2011, 9:20 pm
#78
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Posts: 13,145
I recalled several days prior to taking that flight, I called the London office to verify my eligibility and prior to pulling out my reservation the agent automatically made it clear to me from the get go that only First Class passengers on booking classes A or F are eligible for that limo service. After she pulled out my record locator did she confirm me to be eligible for this service. So if J fares are indeed eligible, then I take it that the agent whom I spoke to at that time was partially correct and partially incorrect. Not that her information affected my case since as I mentioned earlier I was booked in "A".
Jan 12, 2011, 4:53 am
#79
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I recalled several days prior to taking that flight, I called the London office to verify my eligibility and prior to pulling out my reservation the agent automatically made it clear to me from the get go that only First Class passengers on booking classes A or F are eligible for that limo service. After she pulled out my record locator did she confirm me to be eligible for this service. So if J fares are indeed eligible, then I take it that the agent whom I spoke to at that time was partially correct and partially incorrect. Not that her information affected my case since as I mentioned earlier I was booked in "A".
Dear Kaka
Thank you for your email.
Cathay do have a limo service,however there are only certain tickets
that qualify for this.
These are full published fares purchased in F and J class.
The airline sells various fares and in business class these are J/C/D/I
booking classes.
The only qualifying fare in business class is J.The ticket you hold is
I class,and unfortunately this will not qualify for the limo service.
Wishing you a pleasant journey.
Kind Regards
CX/Customer Services
Thank you for your email.
Cathay do have a limo service,however there are only certain tickets
that qualify for this.
These are full published fares purchased in F and J class.
The airline sells various fares and in business class these are J/C/D/I
booking classes.
The only qualifying fare in business class is J.The ticket you hold is
I class,and unfortunately this will not qualify for the limo service.
Wishing you a pleasant journey.
Kind Regards
CX/Customer Services
Jan 12, 2011, 8:16 pm
#80
FlyerTalk Evangelist
Join Date: Dec 2003
Posts: 13,145
When the agent picked up the phone, I told her I was calling to inquire about the limo service. But before I even had a chance to inform her I was a F pax, she just cut me off immediately by saying the service is only eligible for paid first class pax in A or F booking class. Was only after she stopped rambling did I have the opportunity to let her know I was a paid F customer and to pull out my booking. Needless to say, she wasn't too interested in assisting me.
Jun 18, 2011, 2:37 am
#81
Join Date: Mar 2007
Location: Helsinki
Programs: BAEC Gold, TK E, HHonors Gold
Posts: 227
I have HKG-LHR-JFK full fare F on AA ticket where HKG-LHR is a CX flight and on CX flight number and LHR-JFK on AA. I have a stop over in London and was requesting a limo transfer from LHR to London from CX UK office. Answer was simple NO because my tickets are from AA. Is this really the truth or is CX trying to push responsibiliets to others?
Jun 18, 2011, 3:17 am
#82
Join Date: Oct 2008
Location: Portland, OR
Programs: Star Alliance, One World, Skyteam, BR, GA, EK, VX, SPG, Marriott, Hyatt, Hilton, IC
Posts: 4,065
Do they have this service in HKG? Because I have an A inbound to HKG but a J outbound since its only a 2 class a/c.
Thanks a bunch!
Thanks a bunch!
Last edited by General_Flyer; Jun 18, 2011 at 3:22 am
Jun 18, 2011, 4:11 am
#83
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Out of curiousity, why in the world would you be flying AA instead of BA LHR-JFK? The BA F service is miles ahead of AA on this route, it is no contest esp. comparing T5 CR to T3 lounge facilities. Or is "full F" on AA half the price of BA?
Jun 18, 2011, 4:12 am
#84
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Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
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Jun 18, 2011, 4:44 am
#85
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I have HKG-LHR-JFK full fare F on AA ticket where HKG-LHR is a CX flight and on CX flight number and LHR-JFK on AA. I have a stop over in London and was requesting a limo transfer from LHR to London from CX UK office. Answer was simple NO because my tickets are from AA. Is this really the truth or is CX trying to push responsibiliets to others?
And out of curiosity, as asked above, why on earth would you fly LHR-JFK on AA? The BA schedule is so much more flexible, and the product/service definitely superior.
Jun 18, 2011, 6:23 am
#86
Join Date: Mar 2007
Location: Helsinki
Programs: BAEC Gold, TK E, HHonors Gold
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Anyway I'm really waiting for CX F!
Jun 18, 2011, 10:42 am
#87
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Location: Portland, OR
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Jun 18, 2011, 9:36 pm
#88
Join Date: Mar 2005
Location: Hong Kong
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Jun 18, 2011, 10:41 pm
#89
Join Date: Oct 2008
Location: Portland, OR
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That could indeed be a problem.. Unless they offer helicopter transfer instead..
Jun 19, 2011, 11:39 pm
#90
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FYI, Arrivals they do pick up. (my folks have done HKG-LHR-HKG in A and had transfers both ways )
and no, no nothing in HKG.
not surprised as thats the default works ethics from that place and office.
if that ever happened to me i think i'd ask for a supervisor for clarification
and no, no nothing in HKG.
When the agent picked up the phone, I told her I was calling to inquire about the limo service. But before I even had a chance to inform her I was a F pax, she just cut me off immediately by saying the service is only eligible for paid first class pax in A or F booking class. Was only after she stopped rambling did I have the opportunity to let her know I was a paid F customer and to pull out my booking. Needless to say, she wasn't too interested in assisting me.
if that ever happened to me i think i'd ask for a supervisor for clarification