Zero CX redemption availability on many routes
Feb 3, 2022, 6:17 pm
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
Zero CX redemption availability on many routes
Been trying to check availability for OneWorld routes to many destinations in Europe and US, while plentiful results are produced by the likes of QR, UL, JL, AY, MH - none of them are CX. Same when checking through Asia Miles, BAEC or AS Mileage Club.
Has CX frozen redemption availability completely, or ceased flying long haul?
Has CX frozen redemption availability completely, or ceased flying long haul?
Feb 3, 2022, 6:44 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Been trying to check availability for OneWorld routes to many destinations in Europe and US, while plentiful results are produced by the likes of QR, UL, JL, AY, MH - none of them are CX. Same when checking through Asia Miles, BAEC or AS Mileage Club.
Has CX frozen redemption availability completely, or ceased flying long haul?
Has CX frozen redemption availability completely, or ceased flying long haul?
Look at this page to see what they schedule for Feb and March. And that schedule keeps getting updated down. It won't be much better in the following months.
As there are very few flights operating to (and even from) HKG on any airline and given that CX needs cash, the few operating flights charge huge fares.
https://www.cathaypacific.com/cx/en_...e-fly-now.html
Feb 3, 2022, 11:35 pm
#3
Join Date: Aug 2011
Programs: MPC DM / UA *A Gold / Hyatt Glob / SPG Gold
Posts: 62
When is CX updating schedules? I have a flight to YYZ in April I want to cancel - revenue availability is zeroed out, but my booking has not been canceled/modified. Hoping to cancel the flight with no penalty. Thanks.
Feb 4, 2022, 1:15 am
#4
Join Date: Aug 2017
Location: New York, NY - USA
Programs: CX Diamond (DM)
Posts: 343
No only do they have 0 redemption seats available... they also have almost no revenue seats available. They're going out of business as far as I am concerned. I'm already moving my loyalty to other airlines, as heartbreaking as it is.
Feb 4, 2022, 2:08 am
#5
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Currently they seem to have cancelled until 26 March and zeroed out from 27 March. April's official cancellations might not be announced until end of February.
Feb 4, 2022, 12:34 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
I'm not a regular CX flyer, but a friend who is (or was, rather) sent me the text of a chat he had with 'm the other day.
"Your queue position: 1
please wait... Peggy Live agent is coming in.
Hello, this’s Peggy. Thank you for waiting.
How can I help you?
sorry I lost you
May I know your itinerary , travel date and how many passengers for you would like to check please?
I am looking for a 1 way flight AMS MNL in April
1 person
Let me check the details for you. It may take a few minutes, please wait for a moment.
No problem take your time
Thanks for waiting.
After checking, there is no seat available for the Cathay Pacific or partner airlines in APR2022.
why not?
If there is no seat available for redemption, it cannot redeem with Asia Miles.
I don’t understand does this mean they will not be flying or allowing any redemption
what if I want to book Finnair?
For Cathay Pacific flight, as a result of the rising Omicron cases worldwide, further tightening of aircrew quarantine measures and flight bans from certain destinations have been imposed by the Hong Kong SAR Government.
These restrictions continue to impact our flight schedule and, consequently, will further reduce our flights to and from Hong Kong from now, therefore, there is no paid ticket or redemption ticket available in APR-JUN2022.
For partner airlines flight, we can only check if there is seat available for redemption only.
would you be kind enough to look at Finnair for me please
Let me check the details for you. It may take a few minutes, please wait for a moment.
thanks again
Thanks for waiting.
After checking, sorry that there is no flight operate from Helsinki to Manila for Finnair, therefore, it cannot redeem the ticket from Amsterdam to Manila with Finnair flight.
For other partner airlines, Qatar Airways, sorry that there is no seat available from Amsterdam to Manila via Doha in APR2022.
OK last question what if I went Helsinki to Manila
May I know if you would like to check the itinerary from Helsinki to Manila in APR2022?
yes please
Let me check the details for you. It may take a few minutes, please wait for a moment.
Thanks for waiting.
After checking, there is no redemption seat available with Qatar Airways from Helsinki to Manila via Doha in APR2022.
For Finnair, there is no flight schedule from Helsinki to Manila .
So it looks to me that something is really not right here
Seems One World partners no longer want to take Asia Miles booking which seems to me they obviously think CX is in big trouble
Sorry that we don't know why there is no redemption seat available from partner airlines.
It’s pretty obvious if you ask me. Hey thanks for trying I really appreciate it and good luck because I really think CX will not be around much longer. Take care.
We very much understand your frustration on this matter, unfortunately, there is no seat available for redemption ticket at this moment.
I understand it’s OK
Thank you for your understanding.
Is there anything else I can help you with?
NO you were great thanks
You're welcome.
Thank you for your enquiry. We will now close the conversation. Have a nice day! Bye Bye
Peggy left the chat"
"Your queue position: 1
please wait... Peggy Live agent is coming in.
Hello, this’s Peggy. Thank you for waiting.
How can I help you?
sorry I lost you
May I know your itinerary , travel date and how many passengers for you would like to check please?
I am looking for a 1 way flight AMS MNL in April
1 person
Let me check the details for you. It may take a few minutes, please wait for a moment.
No problem take your time
Thanks for waiting.
After checking, there is no seat available for the Cathay Pacific or partner airlines in APR2022.
why not?
If there is no seat available for redemption, it cannot redeem with Asia Miles.
I don’t understand does this mean they will not be flying or allowing any redemption
what if I want to book Finnair?
For Cathay Pacific flight, as a result of the rising Omicron cases worldwide, further tightening of aircrew quarantine measures and flight bans from certain destinations have been imposed by the Hong Kong SAR Government.
These restrictions continue to impact our flight schedule and, consequently, will further reduce our flights to and from Hong Kong from now, therefore, there is no paid ticket or redemption ticket available in APR-JUN2022.
For partner airlines flight, we can only check if there is seat available for redemption only.
would you be kind enough to look at Finnair for me please
Let me check the details for you. It may take a few minutes, please wait for a moment.
thanks again
Thanks for waiting.
After checking, sorry that there is no flight operate from Helsinki to Manila for Finnair, therefore, it cannot redeem the ticket from Amsterdam to Manila with Finnair flight.
For other partner airlines, Qatar Airways, sorry that there is no seat available from Amsterdam to Manila via Doha in APR2022.
OK last question what if I went Helsinki to Manila
May I know if you would like to check the itinerary from Helsinki to Manila in APR2022?
yes please
Let me check the details for you. It may take a few minutes, please wait for a moment.
Thanks for waiting.
After checking, there is no redemption seat available with Qatar Airways from Helsinki to Manila via Doha in APR2022.
For Finnair, there is no flight schedule from Helsinki to Manila .
So it looks to me that something is really not right here
Seems One World partners no longer want to take Asia Miles booking which seems to me they obviously think CX is in big trouble
Sorry that we don't know why there is no redemption seat available from partner airlines.
It’s pretty obvious if you ask me. Hey thanks for trying I really appreciate it and good luck because I really think CX will not be around much longer. Take care.
We very much understand your frustration on this matter, unfortunately, there is no seat available for redemption ticket at this moment.
I understand it’s OK
Thank you for your understanding.
Is there anything else I can help you with?
NO you were great thanks
You're welcome.
Thank you for your enquiry. We will now close the conversation. Have a nice day! Bye Bye
Peggy left the chat"
Feb 5, 2022, 5:55 am
#8
Join Date: Feb 2019
Posts: 95
Not only that, since I’ve flown Finnair from the 2000’s I’ve never seen Manila on their route map. If they ever did fly there direct from Helsinki, it hasn’t been for decades.
Feb 5, 2022, 5:16 pm
#9
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
Not just April to June 2022... I've checked all the way to December 2022 also - and nada!
Feb 5, 2022, 7:42 pm
#10
Join Date: Feb 2010
Location: MNL
Programs: CX DM, SQ KFG, Marriott Plat, AccorG
Posts: 143
Feb 5, 2022, 7:47 pm
#11
Join Date: Feb 2010
Location: MNL
Programs: CX DM, SQ KFG, Marriott Plat, AccorG
Posts: 143
Yeah tried using AsiaMiles last December for a Sep/Oct 2022 trip MNL-JFK and BRU-MNL. No CX availability. I called MPC. Told "no flights scheduled on those dates, please check again later." Ended up on JL + QR. JL = low taxes and fees. QR = shockingly high fees (over $300 for one-way Business class.)
Feb 5, 2022, 7:57 pm
#12
Join Date: Feb 2010
Location: MNL
Programs: CX DM, SQ KFG, Marriott Plat, AccorG
Posts: 143
For April 2022 -- try QR. They still have 2x daily DOH-MNL. Unsure if redemption seats available though. I suspect "revenge" travel now that PH is opening up with less restrictions than say, Thailand. Booked my April travel 8 months ago.
Feb 5, 2022, 10:12 pm
#13
Join Date: Sep 2015
Programs: Flying Blue, Miles & Smiles
Posts: 467
And the daily intake is increased from 2,000 to 5,000 - an improvement for sure - but it might take time for that to translate to significantly more flights (and redemption availability).
Feb 7, 2022, 1:37 am
#15
Join Date: Aug 2017
Location: New York, NY - USA
Programs: CX Diamond (DM)
Posts: 343