Time to jump ship... switch from CX to whom?
Jan 1, 2022, 7:35 am
#91
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Jan 1, 2022, 3:34 pm
#93
Join Date: Feb 2021
Location: San Francisco
Programs: Alaska MVP Gold 100K, Hyatt Globalist, and Marriott Titanium Member
Posts: 266
This article from OMAT sums up the issue well:
https://onemileatatime.com/insights/...ific-recovery/
https://onemileatatime.com/insights/...ific-recovery/
Jan 1, 2022, 8:24 pm
#95
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
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Posts: 19,799
Jan 1, 2022, 8:41 pm
#96
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
It would be really nice for somebody from Cathay Pacific PR to make some sort of statement here. This is a dire subject I dare say their marketing department wont be taking any comfort from reading or having perpetuated. They need to address this one way or another; if not for simple respect to some of their most loyal customers on this forum.
Last edited by Cedar Jet; Jan 3, 2022 at 2:48 am
Jan 1, 2022, 9:02 pm
#97
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
It would be really nice for somebody from Cathay Pacific PR to make some sort of statement here. This is a dire subject I dare say their marketing department wont be taking any comfort from reading or having perpetuated. They need to address this one way or another; if not for simple respect to their loyal customers on this form.
Jan 2, 2022, 6:37 am
#98
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It would be really nice for somebody from Cathay Pacific PR to make some sort of statement here. This is a dire subject I dare say their marketing department wont be taking any comfort from reading or having perpetuated. They need to address this one way or another; if not for simple respect to their loyal customers on this form.
- "Predictions are difficult. Especially about the future."
- "Life is uncertain. Eat dessert first."
Jan 2, 2022, 10:02 am
#99
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
Jan 2, 2022, 3:15 pm
#100
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
It would be really nice for somebody from Cathay Pacific PR to make some sort of statement here. This is a dire subject I dare say their marketing department wont be taking any comfort from reading or having perpetuated. They need to address this one way or another; if not for simple respect to their loyal customers on this form.
Jan 2, 2022, 4:38 pm
#101
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,170
Jan 2, 2022, 5:11 pm
#102
Join Date: Sep 2000
Location: new york, ny
Posts: 1,373
Jan 3, 2022, 2:36 am
#103
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
If I owned a business and read in one of the worlds most prominent FF forums that my loyal customers were contemplating "jumping ship" I'd think I'd say something. As to what the content may be is probably not as important as acknowledgement and reassurance. Confidence levels in CX are clearly at an all time low and heading south as each day passes.....scroll up!
Jan 3, 2022, 2:43 am
#104
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Jan 3, 2022, 5:12 am
#105
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Whatever they said ought to be true. So would you like to suggest something that CX could in theory say at the present time that would simultaneously be both accurate and reassuring?