Flight cancelled without any possible common sense rebooking options.
Oct 15, 2021, 5:20 am
#16
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
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But I find your resentment towards CX excessive.
JL is the one to cancel the flight. It offers you an alternative.
…One should be fully aware that there is less flexibility on awards than on revenue tickets. Nothing new on all airlines. And In these covid times, it does not get better as airlines open few award seats to get more revenue.
JL is the one to cancel the flight. It offers you an alternative.
…One should be fully aware that there is less flexibility on awards than on revenue tickets. Nothing new on all airlines. And In these covid times, it does not get better as airlines open few award seats to get more revenue.
Oct 15, 2021, 6:14 am
#17
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Join Date: Jul 2006
Location: Hong Kong, France
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No need to give so much love to CX. The fact their default is to rats arse their award pax in case of IRROPs means award pax should stick CX’s feet to the fire whenever they can, especially since under HK’s incumbent business-friendly environment there is very limited means to do so.
PS: AC from YVR just got suspended for 2 weeks.
https://www.scmp.com/news/hong-kong/...gtype=homepage
Oct 15, 2021, 6:27 am
#18
Join Date: Jun 2017
Posts: 2,279
You are getting red hot now
PS: AC from YVR just got suspended for 2 weeks.
https://www.scmp.com/news/hong-kong/...gtype=homepage
PS: AC from YVR just got suspended for 2 weeks.
https://www.scmp.com/news/hong-kong/...gtype=homepage
The only time it was suspended were flights from MNL I think.
Oct 15, 2021, 8:39 am
#20
Join Date: Mar 2019
Posts: 10
I am not sure if you could fly your original itinerary either if JL had not cancelled 736. JL17 arrives in the afternoon and JL 736 departs in the morning, meaning you have to overnight in Narita. I thought overnight layover is not allowed since Narita closes at 10pm?
Oct 15, 2021, 8:58 am
#21
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I can understand your frustration. Most pax booking aan award, or even a revenue ticket, have been hit by covid cancellations and bad alternatives.
But I find your resentment towards CX excessive.
JL is the one to cancel the flight. It offers you an alternative. Your personal situation means that you cannot take advantage of it. It is not their fault. Actually most Asian countries (except China/HK) are moving to a "live with the virus" policy and progressively opening up. It could be that Japan will do it by December, so option 0 might be viable.
The earth has a strange shape and flights from YVR tend to all take a polar route, so it not really about right/wrong directions. The BA option is not a silly one. You choose to decline it given the current quarantine situation. That is your personal choice but we don't know for certain what it will be in December.
I assume that you did not book the nonstop CX YVR-HKG because there was no award available and went on the two-segments JL route instead. JL cancelled a flight and awards are still not available on CX837. WHy would you expect CX to now make an exception for you?
I am also flying a CX award soon. I got my share of cancellation/rescheduling but that was on CX to CX.
One should be fully aware that there is less flexibility on awards than on revenue tickets. Nothing new on all airlines. And In these covid times, it does not get better as airlines open few award seats to get more revenue.
But I find your resentment towards CX excessive.
JL is the one to cancel the flight. It offers you an alternative. Your personal situation means that you cannot take advantage of it. It is not their fault. Actually most Asian countries (except China/HK) are moving to a "live with the virus" policy and progressively opening up. It could be that Japan will do it by December, so option 0 might be viable.
The earth has a strange shape and flights from YVR tend to all take a polar route, so it not really about right/wrong directions. The BA option is not a silly one. You choose to decline it given the current quarantine situation. That is your personal choice but we don't know for certain what it will be in December.
I assume that you did not book the nonstop CX YVR-HKG because there was no award available and went on the two-segments JL route instead. JL cancelled a flight and awards are still not available on CX837. WHy would you expect CX to now make an exception for you?
I am also flying a CX award soon. I got my share of cancellation/rescheduling but that was on CX to CX.
One should be fully aware that there is less flexibility on awards than on revenue tickets. Nothing new on all airlines. And In these covid times, it does not get better as airlines open few award seats to get more revenue.
I'm not expecting CX to make an exception for me and to magically open up 2 seats on CX837. They are not obligated to do that, nor am I banging a drum like some entitled person expecting them to. The thing is that if im say 3 days away from my actual flight date, and CX are still sitting on their hands with regards to the wait list, then they would not have protected my flight at all. I am the one who will be SOL. Yes I know the fact that I cannot enter Japan is not JL's fault, nor am I blaming them, but the consumer in this case has to be protected in that I entered into a contract with the airline to deliver me from point A to B, but due to circumstances beyond control, I cannot get from point A to B. Cathay CAN fix the situation by putting me on CX 837, but they choose not to and thats their prerogative, but I still need a feasible way to get from point A to B.
Oct 15, 2021, 9:02 am
#22
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I am not sure if you could fly your original itinerary either if JL had not cancelled 736. JL17 arrives in the afternoon and JL 736 departs in the morning, meaning you have to overnight in Narita. I thought overnight layover is not allowed since Narita closes at 10pm?
JL735 was 1810-2230. JL736 is HKG-NRT , the other way around. My mistake in writing 736 at the beginning. should be JL735／17
Oct 15, 2021, 9:05 am
#23
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Oct 15, 2021, 9:09 am
#24
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Oct 15, 2021, 10:22 am
#25
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Oct 16, 2021, 9:05 am
#26
Join Date: Mar 2005
Location: Vancouver, BC
Programs: Aeroplan
Posts: 810
1. Fly YVR-LHR-HKG on BA, which is completely not feasible given its a 9 hour flight in the wrong direction , plus a 12 hour flight in the right direction. On top of that, Hong Kong quarantine laws currently state that anyone flying from the UK to HK are subject to 21 days of quarantine as opposed to 14 days when flying from Canada.
Oct 16, 2021, 12:13 pm
#27
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Yep. They only offered a cancel and rebook. No penalties on the cancellation of the original flight, and the rebook would be a new ticket entirely with the required mileage and relevant taxes tacked on.
Oct 16, 2021, 2:15 pm
#28
Join Date: Sep 2005
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I am not sure if you could fly your original itinerary either if JL had not cancelled 736. JL17 arrives in the afternoon and JL 736 departs in the morning, meaning you have to overnight in Narita. I thought overnight layover is not allowed since Narita closes at 10pm?
Oct 16, 2021, 7:56 pm
#29
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Par for their "rules". Not the CoC written down. This one's even harder to fight at the SCT, because you have to fight value for miles as well.
Oct 16, 2021, 8:55 pm
#30
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In a similar, but unrelated case - SCT in Hong Kong actually ruled for Cathay Pacific once, as the SCT can't quantify the value of the miles into a monetary value. When because it was SCT, so there is no case law. However, at least in Hong Kong, it is safe to assume that SCT does not mix well with award ticket.