Email address for refund status?
Dec 22, 2020, 12:07 pm
#1
Original Poster
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Email address for refund status?
Applied 8 weeks ago for a refund of the cancelled return portion of a CX ticket. Anyone know of an CX email address where I can learn the status of the refund processing? Assume that the fare desk needs to calculate the refund amount as I flew the outbound portion, so will be entitled to something close to 1/2 the paid amount.
Dec 22, 2020, 8:00 pm
#2
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,062
Applied 8 weeks ago for a refund of the cancelled return portion of a CX ticket. Anyone know of an CX email address where I can learn the status of the refund processing? Assume that the fare desk needs to calculate the refund amount as I flew the outbound portion, so will be entitled to something close to 1/2 the paid amount.
The way this worked for me recently was:
- Ring up and ask for a refund, it was a complex journey so they said ticketing needed to calculate it
- A day later they sent me an email (no reply address) stating the value that remained on the ticket
- I rang up and confirmed it was going into the refund queue, I received another email confirming the amount
- Presumably at some point it hits my credit card, but they did warn it was up to 45 days
I don't think the money has returned for me yet, but they were a lot quicker on a simple refund (i.e. on my HKG-SIN travel bubble flight), which came back in under 2 weeks.
Hence, unfortunately its a call not an email, and realistically you just have to keep waiting. However, 8 weeks seems like a long time with no update, so it may deserve a single call to check that it is in the refund queue for sure.