Experiences with Australia inbound restrictions and being denied your booking?
Aug 15, 2020, 5:03 am
#16
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I wasn't planning to travel and I have the old folks over here, but if anything happened to them this will be a headache.
I wonder will status as well as fare class also have any part in determining who gets axed, like pre-COVID IRROPS (great, none of my relos over there are)
(sxc I didn't know you are an Australian/have Australian PR)
I wonder will status as well as fare class also have any part in determining who gets axed, like pre-COVID IRROPS (great, none of my relos over there are)
(sxc I didn't know you are an Australian/have Australian PR)
Last edited by percysmith; Aug 15, 2020 at 5:10 am
Aug 15, 2020, 7:45 am
#18
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I wasn't planning to travel and I have the old folks over here, but if anything happened to them this will be a headache.
I wonder will status as well as fare class also have any part in determining who gets axed, like pre-COVID IRROPS (great, none of my relos over there are)
(sxc I didn't know you are an Australian/have Australian PR)
I wonder will status as well as fare class also have any part in determining who gets axed, like pre-COVID IRROPS (great, none of my relos over there are)
(sxc I didn't know you are an Australian/have Australian PR)
Aug 15, 2020, 8:10 am
#19
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Well let's just say true members of the latter group can get a call in to Augustus Tang to have someone else bumped (I'm thinking the Prologue of Rich People's Problems) so only members of the former group who are not members of the latter.
(I have a similar theory about Paypal and HSBC AML https://www.flyertalk.com/forum/cath...l#post32584635 - if HSBC wants to shut down big Paypal users, Noel Quinn may be forced to take some calls that he wouldn't want to take).
(I have a similar theory about Paypal and HSBC AML https://www.flyertalk.com/forum/cath...l#post32584635 - if HSBC wants to shut down big Paypal users, Noel Quinn may be forced to take some calls that he wouldn't want to take).
Aug 15, 2020, 11:36 am
#20
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Overbooking and denying boarding for flights that ARE operating is a completely different situation.
Aug 28, 2020, 9:44 am
#21
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CX should watch it or risk getting fined by Australia
Aug 28, 2020, 2:48 pm
#22
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Off topic a little (Qatar flights) QR has been/is the airline with the most flights to Australia (BNE SYD ADL)
28 Aug [news.com.au]----> Melbourne man stranded in UK after father died of COVID-19
If QR had still been taking new reservations (including Bus class) for flights after the date when the AU Government restrictions were announced (13 July) is unknown. Probably "yes". But the people in the various news reports do not state when they made the reservation and the date of the flight
edit
29 Aug [Guardian UK] --> Airlines warn flying back 100,000 stranded Australians will take six months unless travel caps eased]
IMHO unlikely to be a big change in the number allowed back (~hotel quarantine capacity). Will improve if/when Victoria gets Covid-19 under control. That looking to be a month away at best
28 Aug [news.com.au]----> Melbourne man stranded in UK after father died of COVID-19
<snip>
There are believed to be about 18,000 Australians stuck in various places around the world who are still struggling to come home due to the COVID-19 pandemic.
<snip>
Mr Williams said when his early August flight was cancelled, an operator at the Australian consulate in London said to contact his airline.
Qatar Airways suggested the “solution” of buying a business class ticket on the next available flight on August 23 for well over $6000, or keep his economy airfare for a month away.
<snip>
In a statement on Friday, Qatar Airways said: “With the recent extension of restrictions until late-October, Qatar Airways can only transport a maximum of approximately 4500 passengers during this time.”
The airline said it is allowed to repatriate 30 to 50 passengers to Sydney, 40 to 45 to Perth, 25 to Brisbane and 60 to Adelaide each day.
“As a result, every day hundreds of people are advised that they cannot be accommodated on their booked flight and need to be rebooked for a later date where there may be availability,” the statement reads.
“To further limit the impact of the restrictions, the airline has already stopped accepting any new bookings for flights to Australia until the current passenger cap is relaxed.”
<snip>
There are believed to be about 18,000 Australians stuck in various places around the world who are still struggling to come home due to the COVID-19 pandemic.
<snip>
Mr Williams said when his early August flight was cancelled, an operator at the Australian consulate in London said to contact his airline.
Qatar Airways suggested the “solution” of buying a business class ticket on the next available flight on August 23 for well over $6000, or keep his economy airfare for a month away.
<snip>
In a statement on Friday, Qatar Airways said: “With the recent extension of restrictions until late-October, Qatar Airways can only transport a maximum of approximately 4500 passengers during this time.”
The airline said it is allowed to repatriate 30 to 50 passengers to Sydney, 40 to 45 to Perth, 25 to Brisbane and 60 to Adelaide each day.
“As a result, every day hundreds of people are advised that they cannot be accommodated on their booked flight and need to be rebooked for a later date where there may be availability,” the statement reads.
“To further limit the impact of the restrictions, the airline has already stopped accepting any new bookings for flights to Australia until the current passenger cap is relaxed.”
<snip>
edit
29 Aug [Guardian UK] --> Airlines warn flying back 100,000 stranded Australians will take six months unless travel caps eased]
IMHO unlikely to be a big change in the number allowed back (~hotel quarantine capacity). Will improve if/when Victoria gets Covid-19 under control. That looking to be a month away at best
Last edited by Mwenenzi; Aug 29, 2020 at 2:41 pm
Aug 29, 2020, 3:54 am
#23
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https://www.flyertalk.com/forum/ocea...l#post32637663
Given this is the CX forum, I do not wish to repeat non-CX specific observations I made there.
QR did not (say they will) consider frequent flyer status, but no idea whether this is the same for CX.
However for this thread I am just wondering is HKG still a viable transit port for Europe-Australia traffic? Australians can still transit HKG provided their tickets to and from HKG are on one PNR, and they don't overnight?
Given this is the CX forum, I do not wish to repeat non-CX specific observations I made there.
QR did not (say they will) consider frequent flyer status, but no idea whether this is the same for CX.
However for this thread I am just wondering is HKG still a viable transit port for Europe-Australia traffic? Australians can still transit HKG provided their tickets to and from HKG are on one PNR, and they don't overnight?
Aug 29, 2020, 5:29 am
#24
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I would hope that if you are on a Europe originating flight to Australia that CX would cancel your ticket before you leave Europe and not leave you stranded in HKG.
Aug 29, 2020, 8:07 am
#25
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I think they make the cancellations before any connections can board their flights, at least from the QR experience:
"Australian family Emma Young, her husband and their two daughters Amelia, three and Georgia, eight months, booked to return to Brisbane immediately new flights became available on Qatar Airlines several months ago and they gave notice on their London property and sorted accommodation in Brisbane.
As late as Sunday their seats were confirmed, but yesterday they received a call from Qatar Airlines, bumping them off its just over a day’s notice and without any offer of a possible alternative flight.
By the time they received the call, the family had already had had their furniture collected by removalists, and their two cats had been picked up and are now en route to Australia on a cargo flight. When The Australian contacted them in the hour before they were being made homeless the family was desperately calling airlines, sitting on a small blow up air bed in the empty lounge room.
“I just don’t know what we will do if we can’t get on the flight, we are out of the house as of lunchtime and have booked a hotel room for tonight, but then what do we do?’’, Mrs Young said."
https://www.theaustralian.com.au/wor...4f234d42235f2f
"Australian family Emma Young, her husband and their two daughters Amelia, three and Georgia, eight months, booked to return to Brisbane immediately new flights became available on Qatar Airlines several months ago and they gave notice on their London property and sorted accommodation in Brisbane.
As late as Sunday their seats were confirmed, but yesterday they received a call from Qatar Airlines, bumping them off its just over a day’s notice and without any offer of a possible alternative flight.
By the time they received the call, the family had already had had their furniture collected by removalists, and their two cats had been picked up and are now en route to Australia on a cargo flight. When The Australian contacted them in the hour before they were being made homeless the family was desperately calling airlines, sitting on a small blow up air bed in the empty lounge room.
“I just don’t know what we will do if we can’t get on the flight, we are out of the house as of lunchtime and have booked a hotel room for tonight, but then what do we do?’’, Mrs Young said."
https://www.theaustralian.com.au/wor...4f234d42235f2f
Aug 30, 2020, 5:45 am
#26
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Off topic a little (Qatar flights) QR has been/is the airline with the most flights to Australia (BNE SYD ADL)
28 Aug [news.com.au]----> Melbourne man stranded in UK after father died of COVID-19
If QR had still been taking new reservations (including Bus class) for flights after the date when the AU Government restrictions were announced (13 July) is unknown. Probably "yes". But the people in the various news reports do not state when they made the reservation and the date of the flight
28 Aug [news.com.au]----> Melbourne man stranded in UK after father died of COVID-19
If QR had still been taking new reservations (including Bus class) for flights after the date when the AU Government restrictions were announced (13 July) is unknown. Probably "yes". But the people in the various news reports do not state when they made the reservation and the date of the flight
"On June 21, Gaussen paid $2675.78 for a one-way business-class ticket on an August 26 Cathay Pacific flight from Phuket to Sydney via Hong Kong. Then in early July, the airline suddenly cancelled his ticket by email. A few days later, he saw Cathay Pacific advertising his same business-class seat on the same flight for $9900.
After a barrage of complaints, Cathay finally backed down and on Monday the airline reissued his ticket for the original paid price of $2675.78. "They've done the decent thing now, however none of this angst was necessary," he says, adding other airlines are in on the act too."
https://www.afr.com/life-and-luxury/...0200723-p55eoe
Caveat 21:21: no flight from Phuket to Hong Kong on 26 Aug?
Last edited by percysmith; Aug 30, 2020 at 8:46 am
Aug 30, 2020, 8:41 am
#27
Join Date: Jun 2017
Posts: 2,279
CX has been accused of scalping also:
"On June 21, Gaussen paid $2675.78 for a one-way business-class ticket on an August 26 Cathay Pacific flight from Phuket to Sydney via Hong Kong. Then in early July, the airline suddenly cancelled his ticket by email. A few days later, he saw Cathay Pacific advertising his same business-class seat on the same flight for $9900.
After a barrage of complaints, Cathay finally backed down and on Monday the airline reissued his ticket for the original paid price of $2675.78. "They've done the decent thing now, however none of this angst was necessary," he says, adding other airlines are in on the act too."
https://www.afr.com/life-and-luxury/...0200723-p55eoe
Caveat 21:21: no flight from Phuket to Hong Kong on 26 Aug?
"On June 21, Gaussen paid $2675.78 for a one-way business-class ticket on an August 26 Cathay Pacific flight from Phuket to Sydney via Hong Kong. Then in early July, the airline suddenly cancelled his ticket by email. A few days later, he saw Cathay Pacific advertising his same business-class seat on the same flight for $9900.
After a barrage of complaints, Cathay finally backed down and on Monday the airline reissued his ticket for the original paid price of $2675.78. "They've done the decent thing now, however none of this angst was necessary," he says, adding other airlines are in on the act too."
https://www.afr.com/life-and-luxury/...0200723-p55eoe
Caveat 21:21: no flight from Phuket to Hong Kong on 26 Aug?
Sep 11, 2020, 12:47 am
#28
Join Date: Jun 2017
Posts: 2,279
Another complain
suppose to fly on 6 sept but CX only inform on 3rd sept. Report in Chinese though.
https://hk.on.cc/hk/bkn/cnt/news/202...00822_001.html
suppose to fly on 6 sept but CX only inform on 3rd sept. Report in Chinese though.
https://hk.on.cc/hk/bkn/cnt/news/202...00822_001.html
Sep 11, 2020, 1:00 am
#29
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Another complain
suppose to fly on 6 sept but CX only inform on 3rd sept. Report in Chinese though.
https://hk.on.cc/hk/bkn/cnt/news/202...00822_001.html
suppose to fly on 6 sept but CX only inform on 3rd sept. Report in Chinese though.
https://hk.on.cc/hk/bkn/cnt/news/202...00822_001.html
Any changes since flight was booked (other than above)?
Sep 11, 2020, 3:57 am
#30
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