20k to 2million miles...goodbye CX!
#1
Original Poster
Join Date: May 2016
Programs: cx dm
Posts: 4
20k to 2million miles...goodbye CX!
I have been a Marco Polo member for more than 20 years and I am 20k miles before reaching two million miles with CX. I had asked for a grace period to requalify for Diamond as I only had 960 points (30 missing) at the end of my qualifying period in January. They said they would extend until the end of April for me to make up the remainder. In early March I spoke to the club and asked if the added crisis bonus points can be used toward my criteria and the answer was yes. We even added upcoming sectors MNL-HKG-MAD and realised that I would have 1205 points, well within the requirement. Two days before my trip, Cathay emailed to say that my flights have been cancelled. The Madrid service has since been terminated and they emailed again to cancel a second time.
I have purchased a ticket on CX that would have allowed me to requalify to Diamond. The problem is the flight is no longer operating and will not resume until after my extension period. Marco Polo was adamant that they will not extend until the flight resumes. They said I should fly on a partner carrier. I am under lockdown in San Francisco. Given the extraordinary circumstances, I find it unreasonable for Marco Polo to be unyielding with this matter.
How do I fly the qualifying flights if they cancelled it? The flights are paid for!
I have the ticket that will make me requalify. It was them who keeps rescheduling my flight. After all these years of loyalty, why will I bother to reach 2m with them?
I have purchased a ticket on CX that would have allowed me to requalify to Diamond. The problem is the flight is no longer operating and will not resume until after my extension period. Marco Polo was adamant that they will not extend until the flight resumes. They said I should fly on a partner carrier. I am under lockdown in San Francisco. Given the extraordinary circumstances, I find it unreasonable for Marco Polo to be unyielding with this matter.
How do I fly the qualifying flights if they cancelled it? The flights are paid for!
I have the ticket that will make me requalify. It was them who keeps rescheduling my flight. After all these years of loyalty, why will I bother to reach 2m with them?
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Also - CX does not really have a MM/LT program. So congratulations on such accomplishment, the purported 2m really means nothing...
#3
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
Maybe a membership holiday would help?
Also, if you are "under lockdown in San Francisco" and booked MNL-HKG-MAD, you would likely not be able to do a regular transit anyway due to quarantine requirements:
Also, if you are "under lockdown in San Francisco" and booked MNL-HKG-MAD, you would likely not be able to do a regular transit anyway due to quarantine requirements:
- Only Philippine residents or diplomatic passport holders are allowed to enter Philippine and needs 14-day quarantine
- Only HK residents are allowed to enter Hong Kong (and probably needs 14-day quarantine before attempting to fly next sector); transit is suspended
#4
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
I have been a Marco Polo member for more than 20 years and I am 20k miles before reaching two million miles with CX. I had asked for a grace period to requalify for Diamond as I only had 960 points (30 missing) at the end of my qualifying period in January. They said they would extend until the end of April for me to make up the remainder.
As it is not yet May, you could also call and request for a membership holiday.
#5
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
That I also didn't get. Each month of Feb/Mar/Apr gets one 140 relief club points as a DM so by now OP should have been re-qualified already. Am I missing something?
#6
Join Date: Jan 2007
Location: Sydney
Programs: UA/EK(Gold) CX(Diamond)
Posts: 582
OP mentioned January as membership year end hence no DM relief points. Surprised that they are so strict as I heard some got renewed easily. I have to decide tomorrow whether to ask for a holiday or wait patiently for CX to make an announcement in respect of those with Jan to April 2021 membership years. I can't see myself travelling till end of the year.
#7
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
OP mentioned January as membership year end hence no DM relief points. Surprised that they are so strict as I heard some got renewed easily. I have to decide tomorrow whether to ask for a holiday or wait patiently for CX to make an announcement in respect of those with Jan to April 2021 membership years. I can't see myself travelling till end of the year.
Last edited by FlyPointyEnd; Apr 29, 2020 at 3:09 am
#8
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,435
#9
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
#10
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
#11
Original Poster
Join Date: May 2016
Programs: cx dm
Posts: 4
Thanks everyone, but it seems as if CX has dropped the ball on this one. I sought relief by getting in touch with customer relations but they endorsed me back to the Marco Polo Club to decide.
The crisis is probably the great reset button, the passage of what was once a great, customer service driven airline into just another ordinary airline trying to survive. This is that point in time, perhaps, at least in my opinion, when CX became like Pan Am and TWA during their final years- a shadow of their former selves just trying to survive and forgetting all about what made them special.
The crisis is probably the great reset button, the passage of what was once a great, customer service driven airline into just another ordinary airline trying to survive. This is that point in time, perhaps, at least in my opinion, when CX became like Pan Am and TWA during their final years- a shadow of their former selves just trying to survive and forgetting all about what made them special.
#12
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
#13
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
The crisis is probably the great reset button, the passage of what was once a great, customer service driven airline into just another ordinary airline trying to survive. This is that point in time, perhaps, at least in my opinion, when CX became like Pan Am and TWA during their final years- a shadow of their former selves just trying to survive and forgetting all about what made them special.
#14
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
#15
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,495
I have been a Marco Polo member for more than 20 years and I am 20k miles before reaching two million miles with CX. I had asked for a grace period to requalify for Diamond as I only had 960 points (30 missing) at the end of my qualifying period in January. They said they would extend until the end of April for me to make up the remainder. In early March I spoke to the club and asked if the added crisis bonus points can be used toward my criteria and the answer was yes. We even added upcoming sectors MNL-HKG-MAD and realised that I would have 1205 points, well within the requirement. Two days before my trip, Cathay emailed to say that my flights have been cancelled. The Madrid service has since been terminated and they emailed again to cancel a second time.
I have purchased a ticket on CX that would have allowed me to requalify to Diamond. The problem is the flight is no longer operating and will not resume until after my extension period. Marco Polo was adamant that they will not extend until the flight resumes. They said I should fly on a partner carrier. I am under lockdown in San Francisco. Given the extraordinary circumstances, I find it unreasonable for Marco Polo to be unyielding with this matter.
How do I fly the qualifying flights if they cancelled it? The flights are paid for!
I have the ticket that will make me requalify. It was them who keeps rescheduling my flight. After all these years of loyalty, why will I bother to reach 2m with them?
I have purchased a ticket on CX that would have allowed me to requalify to Diamond. The problem is the flight is no longer operating and will not resume until after my extension period. Marco Polo was adamant that they will not extend until the flight resumes. They said I should fly on a partner carrier. I am under lockdown in San Francisco. Given the extraordinary circumstances, I find it unreasonable for Marco Polo to be unyielding with this matter.
How do I fly the qualifying flights if they cancelled it? The flights are paid for!
I have the ticket that will make me requalify. It was them who keeps rescheduling my flight. After all these years of loyalty, why will I bother to reach 2m with them?
To summarize your situation you were 20% (or 240) below the requalification sometimes in January. That's a lot. You were not due a grace period but CX granted it. Points are credited are based on tickets actually flown, not purchased. Relief points for February to April are granted based on current status, so I assume you are granted relief based on Gold status (65 for February and March) but it's unclear whether those relief points during a grace period would even qualify..
All airlines are considering how to deal with their elite status, but probably wait to see how the situation evolves. Unfortunately your status expired before the major impact of the crisis on airlines. But a gentle push might yield some positive result, maybe not today but in the future.Ranting at any airline, whose industry is the most affected by this crisis and survival questionable, seems a childish.
BTW: You state that you are currently in lockdown in SFO and booked in March a MNL-HKG-MAD. That sounds a bit weird.
Last edited by brunos; May 2, 2020 at 10:07 pm