Outbound flight skipped, return still valid?
#1
Original Poster
Join Date: Nov 2015
Posts: 83
Outbound flight skipped, return still valid?
Hey, in January I booked a flight FRA-HKG-DPS // DPS-HKG-FRA op by CX with an OTA for my brother and me. Outbound flight was two days ago, return flight will be Mid of March. I skipped the first half of the ticket (FRA-HKG-DPS), but my brother took the flight. Now as far as I know many airlines will cancel your return flight then (cancel the other legs etc.). When I check the booking at CX's website now everything seems fine for my return flight. Does anyone know for sure that I won't be able to take my return flight? Does it matter that my brother took the outbound flight?
Best, Panix
Best, Panix
#2
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
Hey, you must be very excited about taking your first flight ever, I remember when it was my time, and I could not stop looking out of the window when I was finally aboard.
I am really sorry having to break the bad news for you though: If you miss your outbound flight and do not even change and then fly the outbound flight after the initial departure date, your return leg will get voided. There is no chance that CX will let you board the return flight without you having taken the outbound first, no matter what your brother has done or not. The CX website does not always reflect all the status quo of all bookings in real time, so I would not rely on it to make decisions.
So you will probably have two options now:
1) Call the OTA and ask if they can help rebook the FRA-HKG-DPS sectors to a later date, take that flight, and then you will have no problems getting on the return flights. Your OTA will most likely charge you a no-show fee in addition to a change fee, all provided that your ticket contains a no-show option that allows you to rebook after the original departure date.
2) Buy a new ticket DPS-FRA and forget about your old CX ticket.
Hope this helps!
I am really sorry having to break the bad news for you though: If you miss your outbound flight and do not even change and then fly the outbound flight after the initial departure date, your return leg will get voided. There is no chance that CX will let you board the return flight without you having taken the outbound first, no matter what your brother has done or not. The CX website does not always reflect all the status quo of all bookings in real time, so I would not rely on it to make decisions.
So you will probably have two options now:
1) Call the OTA and ask if they can help rebook the FRA-HKG-DPS sectors to a later date, take that flight, and then you will have no problems getting on the return flights. Your OTA will most likely charge you a no-show fee in addition to a change fee, all provided that your ticket contains a no-show option that allows you to rebook after the original departure date.
2) Buy a new ticket DPS-FRA and forget about your old CX ticket.
Hope this helps!
#3
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Hey, you must be very excited about taking your first flight ever, I remember when it was my time, and I could not stop looking out of the window when I was finally aboard.
I am really sorry having to break the bad news for you though: If you miss your outbound flight and do not even change and then fly the outbound flight after the initial departure date, your return leg will get voided. There is no chance that CX will let you board the return flight without you having taken the outbound first, no matter what your brother has done or not. The CX website does not always reflect all the status quo of all bookings in real time, so I would not rely on it to make decisions.
So you will probably have two options now:
1) Call the OTA and ask if they can help rebook the FRA-HKG-DPS sectors to a later date, take that flight, and then you will have no problems getting on the return flights. Your OTA will most likely charge you a no-show fee in addition to a change fee, all provided that your ticket contains a no-show option that allows you to rebook after the original departure date.
2) Buy a new ticket DPS-FRA and forget about your old CX ticket.
Hope this helps!
I am really sorry having to break the bad news for you though: If you miss your outbound flight and do not even change and then fly the outbound flight after the initial departure date, your return leg will get voided. There is no chance that CX will let you board the return flight without you having taken the outbound first, no matter what your brother has done or not. The CX website does not always reflect all the status quo of all bookings in real time, so I would not rely on it to make decisions.
So you will probably have two options now:
1) Call the OTA and ask if they can help rebook the FRA-HKG-DPS sectors to a later date, take that flight, and then you will have no problems getting on the return flights. Your OTA will most likely charge you a no-show fee in addition to a change fee, all provided that your ticket contains a no-show option that allows you to rebook after the original departure date.
2) Buy a new ticket DPS-FRA and forget about your old CX ticket.
Hope this helps!
OP your return flight is already voided having skipped the outbound. You'll have to look into the no-show policy like NetJets mentioned. Your brother's flight has nothing to do with yours as they are completely separate tickets even if they're on a single PNR.
#4
Original Poster
Join Date: Nov 2015
Posts: 83
Hey guys, thanks for the infos!
It's not my first flight, I'm OW Emerald. But, I'm always excited when I fly.
Hmm, I feared that it will be like that. This rule really sux. It's like eating only half a meal in the restaurant and then being charger more cause you didn't eat up.
Btw: Is it easy to get back the taxes?
It's not my first flight, I'm OW Emerald. But, I'm always excited when I fly.
Hmm, I feared that it will be like that. This rule really sux. It's like eating only half a meal in the restaurant and then being charger more cause you didn't eat up.
Btw: Is it easy to get back the taxes?
#5
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Hey guys, thanks for the infos!
It's not my first flight, I'm OW Emerald. But, I'm always excited when I fly.
Hmm, I feared that it will be like that. This rule really sux. It's like eating only half a meal in the restaurant and then being charger more cause you didn't eat up.
Btw: Is it easy to get back the taxes?
It's not my first flight, I'm OW Emerald. But, I'm always excited when I fly.
Hmm, I feared that it will be like that. This rule really sux. It's like eating only half a meal in the restaurant and then being charger more cause you didn't eat up.
Btw: Is it easy to get back the taxes?
#6
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
Hey guys, thanks for the infos!
It's not my first flight, I'm OW Emerald. But, I'm always excited when I fly.
Hmm, I feared that it will be like that. This rule really sux. It's like eating only half a meal in the restaurant and then being charger more cause you didn't eat up.
Btw: Is it easy to get back the taxes?
It's not my first flight, I'm OW Emerald. But, I'm always excited when I fly.
Hmm, I feared that it will be like that. This rule really sux. It's like eating only half a meal in the restaurant and then being charger more cause you didn't eat up.
Btw: Is it easy to get back the taxes?
It’s nothing like a restaurant meal at all. This is a transportation service. It is widely known that for almost all fares in all markets the ticketed flights must be taken in sequence, otherwise the remainder auto cancel. While it may look fine online, your ticket is no longer valid unless CX explicitly reinstates it.
#7
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,915
Here's the wording in the conditions of carriage.
3.3 COUPON SEQUENCE
3.3.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is calculated on the basis of the entire journey shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honoured and will lose its validity if the Coupons (or flights mentioned in the Ticket) are not used in the sequence provided in the Ticket. For example, where you commence your journey at any stopover
or agreed stopping place.
3.3.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is calculated on the basis of the entire journey shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honoured and will lose its validity if the Coupons (or flights mentioned in the Ticket) are not used in the sequence provided in the Ticket. For example, where you commence your journey at any stopover
or agreed stopping place.
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,837
I would call CX immediately to see if your outbound flights can be reinstated/saved - you could refer to fears/uncertainty about HK and HKG transits due to Coronavirus causing you to no-show for the outbound flights. Give it a try!
#9
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
If it was fear that caused OP to no show for flight coming in to HK, how did he get here?
#10
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Whilst CX may agree to do this, I don't see any clear logic here. If the reason for the skipped outbound was Corona virus related, then (1) why would OP travel to DPS via alternative means, and more importantly, (2) why would OP want to return via the original route but reversed?
#11
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,837
As I understand it the OP is not in HK; maybe at DPS now by alternative traveling or still at origin.
If the return flights is not in the near furture maybe the OP could be less concerned about the HKG transit?
If the return flights is not in the near furture maybe the OP could be less concerned about the HKG transit?
#12
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I am really sorry having to break the bad news for you though: If you miss your outbound flight and do not even change and then fly the outbound flight after the initial departure date, your return leg will get voided. There is no chance that CX will let you board the return flight without you having taken the outbound first, no matter what your brother has done or not. The CX website does not always reflect all the status quo of all bookings in real time, so I would not rely on it to make decisions.
In general, CX allows you to get the taxes back even if the fare itself is not refundable, but no one can answer this without knowing the fare basis, original date of purchase, and original date of departure. Maybe you don't even have to pay the no show fee to change the outbound, or maybe the entire ticket can no longer be used. It all depends on the fare rule.
One good thing is that CX is currently waiving all the change fee (penalty part) for all travels via HKG from 01FEB to 29FEB. In fact, they didn't even mention "no show fee cannot be waived" for 04FEB-29FEB.
#13
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP - Pick up the phone and call CX. Maybe you got lucky and your ticket was not cancelled. Maybe you get lucky and your ticket can be reinstated. With the chaos at CX, anything is possible. But, you will not know until you call.