Coronavirus and upgrade policy
#16
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
The two times I’ve been through LAX last year they had the upgrade offer lit up above the check in counter so it seems this is a common occurrence. The price isn’t particularly attractive though.
#17
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
I tend to agree with the folks above, a little bit of upgrade revenue is peanuts and irrelevant compared to the problems they're facing. (Not to mention, you are nearly guaranteed a full row in economy these days!) I took a peek at some of the Asia loadings, as can anyone who has a friend or access to the CX system can see as well. "Abominable" is way too nice a word to describe it. Average loading appears to be around 20-25%, flights with 50 people on them. I saw one loading today with less than 5 passengers. Not even mainland China!
#18
Join Date: Dec 2007
Location: Portland
Programs: MVPGold 75K
Posts: 494
Flying this morning from SFO to hkg. Plane max 50 passengers. I was in premium ecconomy with 3 more passengers . Business empty. Ecconomy class like a ghost town. I asked about business class upgrade from premium ecconomy.it was 5000 USD. They are in self destructive mode. So sad to see them going down the hill.
#20
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 902
CX 734 on Feb 13 got cancelled and I got bumped to CX 716. Asked if E Class could be upgradable as courtesy to the rebooking to the delayed flight. Short and curt answer: NO, what else do you want.