Corona Flight Cancellation experiences
Feb 12, 2020, 1:29 am
#121
Join Date: Dec 2001
Location: China
Posts: 1,551
and training... an FA can’t walk into a call centre and start dealing with ticketing, rerouting etc.
Feb 12, 2020, 1:59 am
#122
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Anyone booked on IAD flights through HKG and had a cancellation?
We are due to fly CX861 IAD - HKG for the first leg of our honeymoon to DPS on March 14 on AA business award tickets.
When I called AA, they basically said nothing can be done until/if the flight is canceled by CX.
I was hoping we could redirect somewhere else but was told nothing was available in business on partner airlines and any other change would require a fee since CX has not canceled.
FYI I am AA Gold.
We are due to fly CX861 IAD - HKG for the first leg of our honeymoon to DPS on March 14 on AA business award tickets.
When I called AA, they basically said nothing can be done until/if the flight is canceled by CX.
I was hoping we could redirect somewhere else but was told nothing was available in business on partner airlines and any other change would require a fee since CX has not canceled.
FYI I am AA Gold.
The timetable seems to be updated as there are no flights to/from EWR at all.
You'll just have to wait till CX gets to your booking if there are any changes/canx.
My booking was revised 4 days after the emails went out last Fri.
Where exactly would you like to be re-directed to?
CX888 will be cancelled as well right ?
[/QUOTE]
As it stands, (most of?) the JFK flights are still operating - I'm no expert on CX schedules but it seems like the plan is to re-book all pax onto the JFK route
CX 888
CX 830
CX 840
CX 846
Feb 12, 2020, 2:59 am
#123
Join Date: Oct 2018
Posts: 481
you know how to work a reservation system?
Feb 12, 2020, 3:03 am
#124
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,009
I had an internship at a large airline during high school, and was fully competent on their reservation system by day 2. They were surprised that I knew 99% of their airport codes though (apparently this is a bottleneck for many).
Feb 12, 2020, 3:14 am
#125
Join Date: Oct 2018
Posts: 481
did u have to deal with angry pax and rerouting s and cancellation?
Feb 12, 2020, 3:33 am
#126
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,009
Feb 12, 2020, 5:45 am
#127
Join Date: Jan 2014
Posts: 97
According to the CX Flight timetable - CX861 IAD - HKG will be operating on 11/13/14 March
The timetable seems to be updated as there are no flights to/from EWR at all.
You'll just have to wait till CX gets to your booking if there are any changes/canx.
My booking was revised 4 days after the emails went out last Fri.
Where exactly would you like to be re-directed to?
CX888 will be cancelled as well right ?
The timetable seems to be updated as there are no flights to/from EWR at all.
You'll just have to wait till CX gets to your booking if there are any changes/canx.
My booking was revised 4 days after the emails went out last Fri.
Where exactly would you like to be re-directed to?
CX888 will be cancelled as well right ?
I was hoping we could be booked on a partner flight, either Qatar, Japan or Malaysia. I received an email overnght saying the IAD flight is canceled and that I'll be receiving an update itinerary within 36 hours. If we do have to leave from JFK, I really hope they include an AA segment from DCA. Getting up there in rush hour by car will really suck.
Feb 12, 2020, 3:02 pm
#128
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I read the manuals beforehand and was able to use Abacus and Amadeus pretty much the first day, but I'm sure we are not the norm. Most of my classmates still struggle after several days. Making reservation is easy, but I think re-accommodating pax from canx flights is a much more complicated task.
Feb 12, 2020, 5:56 pm
#129
Join Date: Feb 2008
Location: Independent! But mostly BKK, BCN, SFO, PDX, SEA...
Programs: Lawl COVID
Posts: 1,060
Looks like the cancellations are starting to hit the Asian flights.
I rescheduled for a week later on the waiver, they just notified me that my rescheduled flight to HKG has been cancelled and rebooked me on the flight I wanted to be on anyway. We'll see if that holds; they're cutting at least 50% of the flights to/from Bangkok based on the graphic in the SCMP.
I rescheduled for a week later on the waiver, they just notified me that my rescheduled flight to HKG has been cancelled and rebooked me on the flight I wanted to be on anyway. We'll see if that holds; they're cutting at least 50% of the flights to/from Bangkok based on the graphic in the SCMP.
Feb 12, 2020, 8:18 pm
#130
Join Date: Apr 2007
Location: Anywhere
Posts: 6,571
Feb 12, 2020, 8:20 pm
#131
Join Date: Apr 2007
Location: Anywhere
Posts: 6,571
I have flights CMB-HKG-SUB-HKG-CMB-HKG-DPS starting end Feb. Does it mean that my flights are “safe” since until now I haven’t heard of any cancellation, and the flights remain bookable online?
Feb 14, 2020, 10:22 am
#132
Join Date: Jan 2014
Posts: 97
Cant say I've had a good experience so far this AM. Spent 1.5hrs on hold with CX to finally get connected (even though for some reason the audio feed kept dropping) to get told my HKG to DPS flight is still booked but they will do nothing to get me to HKG, even tho the IAD flight is canceled. I mentioned the email I received saying I would be rebooked on a domestic partner flight to another CX flight (assuming JFK) within 36hrs...the CSR said this was a stock email and didn't apply to me, and I was told to call AA since it was a redemption through them, but AA intially told me that CX has to manage the booking.
And now I'm back on hold with AA. Really hoping my honeymoon doesn't get canceled :-(
And now I'm back on hold with AA. Really hoping my honeymoon doesn't get canceled :-(
Feb 14, 2020, 10:34 am
#133
Join Date: Aug 2013
Posts: 1,710
Cant say I've had a good experience so far this AM. Spent 1.5hrs on hold with CX to finally get connected (even though for some reason the audio feed kept dropping) to get told my HKG to DPS flight is still booked but they will do nothing to get me to HKG, even tho the IAD flight is canceled. I mentioned the email I received saying I would be rebooked on a domestic partner flight to another CX flight (assuming JFK) within 36hrs...the CSR said this was a stock email and didn't apply to me, and I was told to call AA since it was a redemption through them, but AA intially told me that CX has to manage the booking.
And now I'm back on hold with AA. Really hoping my honeymoon doesn't get canceled :-(
And now I'm back on hold with AA. Really hoping my honeymoon doesn't get canceled :-(
Last edited by 36902BRF; Feb 14, 2020 at 10:45 am