Corona Flight Cancellation experiences
Feb 10, 2020, 9:44 am
#91
Join Date: Nov 2016
Location: Thailand
Programs: BA Silver (OWS), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Gold
Posts: 361
It seems codeshares are showing cancelled on EF before CX actually cancels the flights. At least that the case with my 2 CGK legs, AA codeshare is cancelled but the CX is just zeroed out. I wish they'd just cancel these and not leave us hanging.
Feb 10, 2020, 12:56 pm
#92
Join Date: Apr 2001
Programs: Air Krapistan Poop Points "Scooper Level"
Posts: 248
Data point. I called the USA number yesterday. Was on hold for 40 minutes. Was offered a refund of Asia miles used for the ticket for $120. Was told I would be called back for credit card processing. Not call 24 hours later.
Feb 10, 2020, 1:05 pm
#93
Join Date: Aug 2013
Posts: 1,710
They aren't the best at calling back at the best of times. When I rebooked a flight because of their schedule reduction late last year, I had to call them after several days and get it done because they never called me back like they said. I imagine it is much worse now. Also as FYI that is their standard cancellation policy for AM if I recall correctly. For some it might be better to use AM points to pay the cancellation fee as that might avoid having to deal with chasing them down to pay the fee later on.
Last edited by 36902BRF; Feb 10, 2020 at 1:19 pm
Feb 10, 2020, 1:40 pm
#94
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
I seem to recall there used to be a way to call the international worldwide toll-free number using Skype (or was it Google Hangouts?) but I can't seem to figure it out and Skype keeps telling me that my number is invalid.
Feb 10, 2020, 6:40 pm
#96
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,795
Is there a way you can do this without using Skype credits?
I seem to recall there used to be a way to call the international worldwide toll-free number using Skype (or was it Google Hangouts?) but I can't seem to figure it out and Skype keeps telling me that my number is invalid.
I seem to recall there used to be a way to call the international worldwide toll-free number using Skype (or was it Google Hangouts?) but I can't seem to figure it out and Skype keeps telling me that my number is invalid.
Feb 11, 2020, 12:24 am
#97
Join Date: Jun 2010
Location: Melbourne
Programs: QF
Posts: 147
Does anybody know if they are rebooking on other carriers?
I am booked to fly DPS-HKG-TPE return, however Taiwan has now included transit passengers in quarantine restrictions. Happy to re route or should i look at re booking myself and getting a refund? Note booked in J
I am booked to fly DPS-HKG-TPE return, however Taiwan has now included transit passengers in quarantine restrictions. Happy to re route or should i look at re booking myself and getting a refund? Note booked in J
Feb 11, 2020, 5:35 am
#100
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
Due to fly BKK=HKG-LGW in less than 24hours and just had a SMS to say HKG-LGW is cancelled. It says "Your new flight rearrangement is in progress." I assume this will be switched to LHR. I would have more sympathy with CX on this if it wasn't for commercial reasons and they gave me more than a days notice.
Given the amount of issues going on with CX at the moment, and the timescale, I am concerned. Does anyone know how long this reassignment usually takes? When should I consider calling them? Is there a number from Thailand to call from?
Thanks for any help
Given the amount of issues going on with CX at the moment, and the timescale, I am concerned. Does anyone know how long this reassignment usually takes? When should I consider calling them? Is there a number from Thailand to call from?
Thanks for any help
Last edited by PxC; Feb 11, 2020 at 5:41 am
Feb 11, 2020, 6:29 am
#101
Join Date: Nov 2016
Location: Thailand
Programs: BA Silver (OWS), OZ Diamond (*G), TK Elite (*G), HH Diamond, Marriott Gold
Posts: 361
Due to fly BKK=HKG-LGW in less than 24hours and just had a SMS to say HKG-LGW is cancelled. It says "Your new flight rearrangement is in progress." I assume this will be switched to LHR. I would have more sympathy with CX on this if it wasn't for commercial reasons and they gave me more than a days notice.
Given the amount of issues going on with CX at the moment, and the timescale, I am concerned. Does anyone know how long this reassignment usually takes? When should I consider calling them? Is there a number from Thailand to call from?
Thanks for any help
Given the amount of issues going on with CX at the moment, and the timescale, I am concerned. Does anyone know how long this reassignment usually takes? When should I consider calling them? Is there a number from Thailand to call from?
Thanks for any help
Feb 11, 2020, 6:39 am
#103
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
Thanks for the phone number
Feb 11, 2020, 7:33 am
#104
Join Date: Dec 2005
Location: NYC Area
Programs: AA EP, United Plat, Hyatt Globalist, Bonvoy Titanium, Hilton Diamond, IHG Diamond
Posts: 150
Cathay FINALLY cancelled the Newark flights today, after the email Friday morning promising it would be done within 24 hours. However, I'm still waiting for them to call me for credit card info to redo the taxes and fees since I also switched from a cancelled HKG-ADL to HKG-MEL (instead of being accommodated a day later to ADL). Been 2 days already. So my ticket is just sitting as confirmed but not ticketed.
Feb 11, 2020, 7:51 am
#105
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
I've DM'd their twitter and trying the call centre, if all fails what are my rights for cancelling (is it possible, is it half of the original fare given I'm flying the return, and how late can I do it? As I can just book a reward booking with BA if needs be, as I have to be home. Thx