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CX Flight on AA Ticket Seat Selection!!!???

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CX Flight on AA Ticket Seat Selection!!!???

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Old Jan 23, 2020, 10:21 pm
  #1  
Original Poster
 
Join Date: Feb 2014
Posts: 21
CX Flight on AA Ticket Seat Selection!!!???

HKG-NYC-ATL-HKG

AA tells me to go to CX for seat selection, CX says to call...MP club line tells me they cannot book and that I need to wait until check in,.

I am silver MP and I booked with my AsiaMiles number. AA flight number, CX plane. Revenue. What can I do? Will cancel this ticket if I can't select a seat on the first leg.
grahamgdogg is offline  
Old Jan 23, 2020, 11:03 pm
  #2  
 
Join Date: Oct 2015
Posts: 409
Originally Posted by grahamgdogg
HKG-NYC-ATL-HKG

AA tells me to go to CX for seat selection, CX says to call...MP club line tells me they cannot book and that I need to wait until check in,.

I am silver MP and I booked with my AsiaMiles number. AA flight number, CX plane. Revenue. What can I do? Will cancel this ticket if I can't select a seat on the first leg.
I recently got the same runaround. I DMed CX on Twitter and they were able to do this for me. I had to try a few times, some of the reps will say they can’t do anything because it’s an AA ticket. I’m GO, J ticket, not sure if that makes a dif.

Also it wasn’t consistent, but I was able to pull up the seating map on the CX app and select/change my seats for some, but not all the flights.

Good luck!
suziemay is offline  
Old Jan 24, 2020, 2:40 am
  #3  
 
Join Date: Aug 2017
Location: New York, NY - USA
Programs: CX Diamond (DM)
Posts: 343
Can you add the PNR to your bookings on the CX app?
cmiller11101 is offline  
Old Jan 24, 2020, 5:52 am
  #4  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by grahamgdogg
HKG-NYC-ATL-HKG

AA tells me to go to CX for seat selection, CX says to call...MP club line tells me they cannot book and that I need to wait until check in,.

I am silver MP and I booked with my AsiaMiles number. AA flight number, CX plane. Revenue. What can I do? Will cancel this ticket if I can't select a seat on the first leg.
An alternative would be if you have the exact seat number you want (and confirm that it is available), ask AA to request the specific seat instead of trying to pull up the seat map. Don't know if that would work for blocked seats and exit row, though.
ernestnywang is offline  


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