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Covid-19 coronavirus - effect on Cathay Pacific

Covid-19 coronavirus - effect on Cathay Pacific

Old Jan 22, 20, 1:13 pm
  #1  
sxc
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Covid-19 coronavirus - effect on Cathay Pacific

Now that the Wuhan coronavirus is escalating, I wonder if there will be any service changes due to the outbreak. Crew are already permitted to wear face masks.

Before SARS, long haul business class was served from an open topped trolley. They assembled your meal in front of you placing vegetables and proteins based on your choice onto the plate. During SARS, they implemented the J casserole and wheeled that down the aisle with plastic covers over every casserole.

And then the long haul casseroles remained for 14 years for better or worse because the crew preferred them.

With the new J service, your tray is plated in the galley. Will this change? Either revert back to casseroles or they will put plastic covers over the plates as they are carried to your seat (which really wouldn’t make much difference since the food is uncovered in the galley).

Last edited by sxc; Jan 22, 20 at 1:19 pm
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Old Jan 22, 20, 6:26 pm
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Completely different. Imagine the food in the open trolley exposing to so many different customers as they wheeled through the aisle!
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Old Jan 22, 20, 7:28 pm
  #3  
sxc
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@londonexpert true, but you know there will be some overly cautious passengers who won't be happy with how food is currently handled.
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Old Jan 22, 20, 7:29 pm
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Yes, they should stop food display on trolley.
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Old Jan 23, 20, 5:51 pm
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Taking the conversation down a different direction, I heard US government is planning to reroute all flights from affected cities at least in China to 5 ports with thermo-imaging. Wonder if CX will have to modify its service from HK to outside of those 5 ports in the US.
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Old Jan 23, 20, 5:59 pm
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Wuhan airport is effectively closed to commercial traffic.
Cathay Dragon has suspended all flights to end February
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Old Jan 23, 20, 7:49 pm
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Join Date: Sep 2017
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Does anyone have experience asking them to change your flights to a later date, or waive the no-show or cancellation fees if you are travelling to an affected (but not closed area)?
Have a ticket going to XIY tmr, and don't want to go there anymore.
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Old Jan 23, 20, 8:26 pm
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Originally Posted by sparkj View Post
Does anyone have experience asking them to change your flights to a later date, or waive the no-show or cancellation fees if you are travelling to an affected (but not closed area)?
Have a ticket going to XIY tmr, and don't want to go there anymore.
CX/ KA is now waiving all rebooking, rerouting and refund charges for all tickets to and from China.

https://www.cathaypacific.com/cx/en_...and-china.html
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Old Jan 24, 20, 12:01 am
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If my ticket validity ends in February, are they extending that until May as well?
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Old Jan 24, 20, 2:53 am
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Originally Posted by dparkinson View Post
If my ticket validity ends in February, are they extending that until May as well?
  • Revised (NEW) travel date must be on/before 31 May 2020 and subject to flight availability.
    In which case, the ticket expiry date will be adjusted accordingly.

Looks like it, yes.
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Old Jan 24, 20, 8:56 am
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Originally Posted by Central90210 View Post
CX/ KA is now waiving all rebooking, rerouting and refund charges for all tickets to and from China.

https://www.cathaypacific.com/cx/en_...and-china.html
It came at the perfect time!
I asked if they could let me know the refund cost of a partially used ticket, but they said they had to calculate it (and the "Finance" fellows are now off for CNY), so they will allow me to choose between a refund or rescheduling the flight later on, while reserving seats on the potential rescheduled date for me. Better than expected CS experience.
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Old Jan 24, 20, 4:14 pm
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Join Date: Jan 2015
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Transferring through HKIA en route to AKL 2/5 - and 2/12. Long layovers have me nervous.

I wonder if they will extend refunds for tickets thru Hong Kong?
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Old Jan 24, 20, 7:37 pm
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Well we are planning on going to HKG in about 10 days for a 5 day stay at the IC. I booked this 9 months ago. Just hope we can make it there on our LAX-HKG flight. Not sure what we will do if we can't as we scheduled to leave from there to MNL on Feb12th for a very much anticipated philippines beach resort vacation. Oh and these are all award tickets in J booked with AA miles.
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Old Jan 25, 20, 6:24 am
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Join Date: Nov 2011
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So Hong Kong just declared a state of emergency because of the coronavirus

I wonder how this is going to affects upcoming flights flying through Hong Kong within the next few weeks
http://www.cnbc.com/amp/2020/01/25/h...ronavirus.html
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Old Jan 25, 20, 7:02 am
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Originally Posted by Cat88L3 View Post
I wonder how this is going to affects upcoming flights flying through Hong Kong within the next few weeks
http://www.cnbc.com/amp/2020/01/25/h...ronavirus.html
The biggest thing would likely be heavy screening of passengers arriving from China and then possibly suspending flights to additional Chinese destinations (beyond Wuhan) that have a large number of coronavirus patients.

I also picture a LOT more people wearing masks, as effective as they may (or may not) be.
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