Covid-19 coronavirus - effect on Cathay Pacific
Feb 6, 2020, 2:34 pm
#406
Join Date: Jul 2010
Posts: 48
I was on IAD-HKG (3/8) and HKG-IAD (3/20). Are these officially canceled? Seems that way from announcements but I can still access the reservation on cathay website.
Side question - I booked these through American with American miles. I called them to ask if flights were canceled and if I could get miles back without refund - they said to reach out to cathay - which seems impossible to reach right now - and odd that American wouldn't handle the return of AA miles.
Side question - I booked these through American with American miles. I called them to ask if flights were canceled and if I could get miles back without refund - they said to reach out to cathay - which seems impossible to reach right now - and odd that American wouldn't handle the return of AA miles.
Feb 6, 2020, 2:40 pm
#408
Join Date: Aug 2013
Posts: 1,710
I was on IAD-HKG (3/8) and HKG-IAD (3/20). Are these officially canceled? Seems that way from announcements but I can still access the reservation on cathay website.
Side question - I booked these through American with American miles. I called them to ask if flights were canceled and if I could get miles back without refund - they said to reach out to cathay - which seems impossible to reach right now - and odd that American wouldn't handle the return of AA miles.
Side question - I booked these through American with American miles. I called them to ask if flights were canceled and if I could get miles back without refund - they said to reach out to cathay - which seems impossible to reach right now - and odd that American wouldn't handle the return of AA miles.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
Feb 6, 2020, 2:45 pm
#409
Join Date: Jul 2010
Posts: 48
They are cancelled per the notice on the Cathay website here: https://www.cathaypacific.com/cx/en_...assengers.html . They just aren't showing cancelled on the reservations so the AA CSR sees them as still confirmed which is also what shows on the CX website when you look at reservation. Cathay is saying they are going to provide alternative arrangements but we have no idea what they are though likely they'll change to you fly out of/into one of the gateway cities CX will still be flying to and then via AA from/to Washington. I am guessing when the make the change you can probably cancel for no fee with AA because the times will be very different and AA usually allows free changes/cancellation for significant schedule changes.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
Thanks - that's what I was afraid of. I bet I will get my miles back without issue in the end (or accept the revised routing). The real annoyance will be all the non-refundable short air asia flights I booked around the area between the 2 dates...
Feb 6, 2020, 2:48 pm
#410
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
They are cancelled per the notice on the Cathay website here: https://www.cathaypacific.com/cx/en_...assengers.html . They just aren't showing cancelled on the reservations so the AA CSR sees them as still confirmed which is also what shows on the CX website when you look at reservation. Cathay is saying they are going to provide alternative arrangements but we have no idea what they are though likely they'll change you fly out of/into one of the gateway cities CX will still be flying to in US and via AA from/to Washington. I am guessing when they make the change you can probably cancel for no fee with AA because the times will be very different and AA usually allows free changes/cancellation for significant schedule changes.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
The Americas
- All destinations, except flights between Vancouver and New York JFK:
Alternate flight arrangements will be offered to passengers whose journeys have been affected. - Flights between Vancouver and New York JFK:
You can refund any part of your journey that has not been flown.
If you booked directly with us, you can request a refund through Manage Booking. Otherwise, please contact your travel agent.
My outbound is 10 Feb and return is 25 Feb.
Feb 6, 2020, 2:48 pm
#411
Join Date: Aug 2013
Posts: 1,710
Yep I am in a similar boat with some non-refundable reservations in Asia that I'll likely eat all or in part. Also since I booked with Asia Miles I may have to pay the cancellation fee (not clear but the notice doesn't seem to allow fee free refunds).
Feb 6, 2020, 2:50 pm
#412
Join Date: Aug 2013
Posts: 1,710
Destinations subject to temporary suspension until 28 March 2020 are: London Gatwick, Rome, Washington DC, Newark, Male, Davao, Clark, Jeju, Taichung, and all mainland China cities with the exception of Beijing, Shanghai, Chengdu and Xiamen. Start dates for suspensions and frequency reductions are variable.
Feb 6, 2020, 3:20 pm
#413
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
I was on IAD-HKG (3/8) and HKG-IAD (3/20). Are these officially canceled? Seems that way from announcements but I can still access the reservation on cathay website.
Side question - I booked these through American with American miles. I called them to ask if flights were canceled and if I could get miles back without refund - they said to reach out to cathay - which seems impossible to reach right now - and odd that American wouldn't handle the return of AA miles.
Side question - I booked these through American with American miles. I called them to ask if flights were canceled and if I could get miles back without refund - they said to reach out to cathay - which seems impossible to reach right now - and odd that American wouldn't handle the return of AA miles.
There's been discussion on the AA forum about refunds or reroutes under these circumstances. The consensus seems to be that you can get AA to do it, at least for Feb when AA is also not flying HKG,, but not easily; it may require HUCA and/or requesting a supervisor. Status might also help.
Feb 6, 2020, 3:43 pm
#414
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
They are cancelled per the notice on the Cathay website here: https://www.cathaypacific.com/cx/en_...assengers.html . They just aren't showing cancelled on the reservations so the AA CSR sees them as still confirmed which is also what shows on the CX website when you look at reservation. Cathay is saying they are going to provide alternative arrangements but we have no idea what they are though likely they'll change you fly out of/into one of the gateway cities CX will still be flying to in US and via AA from/to Washington. I am guessing when they make the change you can probably cancel for no fee with AA because the times will be very different and AA usually allows free changes/cancellation for significant schedule changes.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
Edit: My guess is they are working through the tickets by date so us March folks may have a wait ahead of us before we see our tickets change. I am sure CX is slammed right now.
Feb 6, 2020, 3:48 pm
#415
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
So my late March CX flight from HKG to PEK has now changed to KA and is set to depart 10min after I arrive from LAX 
Suffice to say I won't be making that flight. Hopefully now I can change to fly to HND instead of PEK.
Suffice to say I won't be making that flight. Hopefully now I can change to fly to HND instead of PEK.
Feb 6, 2020, 3:49 pm
#416
Join Date: Aug 2013
Posts: 1,710
I must be losing my mind. I can see no list whatsoever of cancelled flights/origins/destinations at that link. I see a table which lists broad areas, and for each says "Passengers that are affected" and traveling to/from the indicated areas can get alternative arrangements, but who is "affected"? They don't specify that I can tell.
Feb 6, 2020, 3:51 pm
#417
Join Date: Aug 2013
Posts: 1,710
That is better than when they rebooked my outbound last year year during the service cuts. My onward BKK flight on same PNR was going to leave while I was flying over the arctic circle on my way from IAD to HKG.
Feb 6, 2020, 3:55 pm
#418
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Specifically:
Destinations subject to temporary suspension until 28 March 2020 are: London Gatwick, Rome, Washington DC, Newark, Male, Davao, Clark, Jeju, Taichung, and all mainland China cities with the exception of Beijing, Shanghai, Chengdu and Xiamen. Start dates for suspensions and frequency reductions are variable.
Feb 6, 2020, 4:55 pm
#420
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
I am going to be interested to see what is provided to IAD folks since it is not like they can move you to another date out of the same city. Right now for my Asia Miles booked ticket it gives me no options online. I assume they will try to route via LAX/SFO/ORD/BOS/JFK and then AA to IAD/DCA but honestly I am not sure I want to to spend 25-30 hours getting back from Bangkok which is what it looks like it would be up from 19 hours.