AM 10% bonus for transfers from credit cards in Jan
#47
Ambassador, Hong Kong and Macau
Original Poster
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
Dear Mr Smith
Thank you for contacting the Asia Miles Service Centre.
This is to explain registered Members who convert points from the designated Credit Cards based on the regular miles conversion rate and has shown on your Asia Miles statement within the Promotion Period,will be entitled to extra 10% Miles
However, we noticed the 4 transactions you have provided are the bonus miles offered by the bank, hence those transactions would not be entitle to earn the extra miles
If there is anything further that we can help with, please do not hesitate to contact us again.
Kind regards
Thank you for contacting the Asia Miles Service Centre.
This is to explain registered Members who convert points from the designated Credit Cards based on the regular miles conversion rate and has shown on your Asia Miles statement within the Promotion Period,will be entitled to extra 10% Miles
However, we noticed the 4 transactions you have provided are the bonus miles offered by the bank, hence those transactions would not be entitle to earn the extra miles
If there is anything further that we can help with, please do not hesitate to contact us again.
Kind regards
#48
Ambassador, Hong Kong and Macau
Original Poster
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
Dear Mr. [ ]
Thank you for your reply. I regret you have made two misunderstandings:
1. The conversions are labelled as “BOCOM CUP Diamond Card/Platinum Credit Card-Bonus Points, HK” . I believe you wilfully overlooked the “Points” part of the label to justify your assessment the conversions are not entitled to the Promotion.
2. I attach the four forms effecting the conversions (Bankcomm conversion forms.pdf). The form template was downloaded from https://www.hk.bankcomm.com/hk/shtml...nnelId=2004980 (under “下載「飛行里程計劃登記及里程換領表格」"). This form effects REGULAR conversions of Bank of Communications Bonus Points into Asia Miles. There is nothing “bonus” about the conversion as you assert.
Furthermore 3. Asia Miles had made a similar mistake during the Mega Miles Giveaway 2014 regarding similar conversions labelled “BOCOM CUP Diamond Card-Bonus Points, HK”.
I made a similar request (1.pdf), acknowledged as KMM[ ] (2.pdf).
The missing miles (15,000) were credited in February 2015 (3.pdf).
Why should this Promotion treat the same conversions any differently?!
Please reconsider your assessment. I look forward to hearing from you soon.
Yours sincerely
Thank you for your reply. I regret you have made two misunderstandings:
1. The conversions are labelled as “BOCOM CUP Diamond Card/Platinum Credit Card-Bonus Points, HK” . I believe you wilfully overlooked the “Points” part of the label to justify your assessment the conversions are not entitled to the Promotion.
2. I attach the four forms effecting the conversions (Bankcomm conversion forms.pdf). The form template was downloaded from https://www.hk.bankcomm.com/hk/shtml...nnelId=2004980 (under “下載「飛行里程計劃登記及里程換領表格」"). This form effects REGULAR conversions of Bank of Communications Bonus Points into Asia Miles. There is nothing “bonus” about the conversion as you assert.
Furthermore 3. Asia Miles had made a similar mistake during the Mega Miles Giveaway 2014 regarding similar conversions labelled “BOCOM CUP Diamond Card-Bonus Points, HK”.
I made a similar request (1.pdf), acknowledged as KMM[ ] (2.pdf).
The missing miles (15,000) were credited in February 2015 (3.pdf).
Why should this Promotion treat the same conversions any differently?!
Please reconsider your assessment. I look forward to hearing from you soon.
Yours sincerely
#49
Ambassador, Hong Kong and Macau
Original Poster
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
#50
Join Date: Jun 2004
Location: Hong Kong
Programs: CX MPC
Posts: 592
Yep, many thanks to percysmith once again. The bonuses for my Bankcomm cards just posted yesterday (without any intervention on my behalf), presumably because they went back and checked all the Bankcomm credits as a result of his complaint.
#51
Ambassador, Hong Kong and Macau
Original Poster
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
Really the most time consuming part was to dig up their dirty laundry from 2014 and show they have form.
#53
Join Date: Jun 2014
Location: HK
Programs: CX Gold
Posts: 68
I just missed out..
Damn I tried to do it on 29/1, the (biggest) banks Internet banking form didnt work, had to ring up and did a manual transfer hence the delays.
Ended up the activity date being 3/2 (first business day of Feb) and not being qualified
Ended up the activity date being 3/2 (first business day of Feb) and not being qualified
Last edited by dunflyer; Mar 20, 2020 at 10:16 pm Reason: Spelling