Customer Service Contact

Old Dec 15, 19, 12:08 pm
  #1  
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Join Date: Jul 2003
Posts: 297
Customer Service Contact

My partner and I are flying on Cathay in J from different locations in the USA to same location in Asia. Due to a Cathay schedule change, we were put on different connecting flights.
I have called Cathay several times to try to get our flights aligned again, and every time, the agent says they need to speak with the rate desk to confirm and will call me back. Cathay has never called back.
Is there an alternative approach? Maybe an email address? Or special telephone number? Or Twitter??
thaitraveller is offline  
Old Dec 15, 19, 12:16 pm
  #2  
 
Join Date: Sep 2013
Location: Singapore
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Redemption or revenue ticket?
Helps if you post your itinerary and dates
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Old Dec 15, 19, 1:27 pm
  #3  
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Originally Posted by thaitraveller View Post
Is there an alternative approach?
Ask for a supervisor during the call.

Personally, I don't see why they need to call rate desk, unless rate desk's approval is needed for a simple rebooking.
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Old Dec 16, 19, 6:12 am
  #4  
 
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Try facebook messenger?
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realgaga is offline  
Old Dec 16, 19, 6:56 am
  #5  
 
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Please yo’all, stop playing the self entitlement card and get the OP to barge in on someone before you see how restrictive their situation. FWIW, he might even be charged a change fee for wanting to change a square of toilet paper that is more smoothing on his bumbums.
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Old Dec 16, 19, 10:33 am
  #6  
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Paid J. My bumbums are VERY sore at this point.
Maybe if a write a note on the TP and put it in a bottle....
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Old Dec 16, 19, 10:35 am
  #7  
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Get weird replies when I ask this along the lines of 'not necessary' 'they can't help' 'we will get back to you.' But that has gotten old. And see above. My bumbum is SORE!
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Old Dec 16, 19, 12:46 pm
  #8  
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Insisting on a supervisor did the trick (rather than accepting Supervisor Simon Says).
Now my Bumbum is as Smooth as Silk (oh wait, wrong airline)
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Old Dec 16, 19, 6:07 pm
  #9  
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Originally Posted by thaitraveller View Post
Now my Bumbum is as Smooth as Silk (oh wait, wrong airline)
Now your Bumbum move beyond the pain (better or worse??)...
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