Chairman's Drinks 12/12 HK
Nov 30, 19, 9:12 pm
#1
Original Poster
Join Date: Jun 2011
Location: Hong Kong
Programs: CX DM, Accor Platinum, Discovery Black, Ultima
Posts: 272
Chairman's Drinks 12/12 HK
Anyone going?
I think my main question if I get the chance to speak with someone important will be the continued lack of incentivisation above 1800 points - last year they kindly gave me 4 extra bookable upgrades (I was about 2800 points by the end of the year IIRC), but I would like to see some more formal thresholds perhaps with different types of award. Maybe at 2000, 2500 and 3000 points for example. I know this has been discussed a lot and I don't bring anything new to the discussion, but I do think they should do something here.
I think my main question if I get the chance to speak with someone important will be the continued lack of incentivisation above 1800 points - last year they kindly gave me 4 extra bookable upgrades (I was about 2800 points by the end of the year IIRC), but I would like to see some more formal thresholds perhaps with different types of award. Maybe at 2000, 2500 and 3000 points for example. I know this has been discussed a lot and I don't bring anything new to the discussion, but I do think they should do something here.
Nov 30, 19, 10:42 pm
#2
Join Date: Jan 2014
Posts: 341
The question is, do they care? With the possible exception of bedding and food in J/F (the latter arguable), they've been on a constant cycle of downgrading the flight experience. It's not that Cathay doesn't know what passengers want - it's that they are unwilling and or unable to deliver it.
Nov 30, 19, 10:56 pm
#3
Original Poster
Join Date: Jun 2011
Location: Hong Kong
Programs: CX DM, Accor Platinum, Discovery Black, Ultima
Posts: 272
Yes I guess they are very constrained in these difficult times. I have always found my interactions with them to be candid and constructive so I continue to give them the benefit of the doubt. And the small things which cost them almost nothing (for example being met off the plane) are a nice touch which suggests that they are trying to do what they can with nine fingers tied behind their backs.
Dec 1, 19, 4:30 am
#5
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,700
Originally Posted by Conkers
Anyone going?
I think my main question if I get the chance to speak with someone important will be the continued lack of incentivisation above 1800 points - last year they kindly gave me 4 extra bookable upgrades (I was about 2800 points by the end of the year IIRC), but I would like to see some more formal thresholds perhaps with different types of award. Maybe at 2000, 2500 and 3000 points for example. I know this has been discussed a lot and I don't bring anything new to the discussion, but I do think they should do something here.
I think my main question if I get the chance to speak with someone important will be the continued lack of incentivisation above 1800 points - last year they kindly gave me 4 extra bookable upgrades (I was about 2800 points by the end of the year IIRC), but I would like to see some more formal thresholds perhaps with different types of award. Maybe at 2000, 2500 and 3000 points for example. I know this has been discussed a lot and I don't bring anything new to the discussion, but I do think they should do something here.
But the real boss are the fellows Merlin met with in Beijing. Reality was exposed. The Cathay / Swire "chairman" is naked as far as us customers are concerned.
It was already tough getting a keen ear at CX. But now with the turnover, I assume everything legacy they do like these silly drinks and meet the members is nonsense until the dust settles.
Dec 1, 19, 5:14 am
#6
Original Poster
Join Date: Jun 2011
Location: Hong Kong
Programs: CX DM, Accor Platinum, Discovery Black, Ultima
Posts: 272
Originally Posted by QRC3288
Just to be clear, I totally agree with your idea. It's imminently logical and good for all.
But the real boss are the fellows Merlin met with in Beijing. Reality was exposed. The Cathay / Swire "chairman" is naked as far as us customers are concerned.
It was already tough getting a keen ear at CX. But now with the turnover, I assume everything legacy they do like these silly drinks and meet the members is nonsense until the dust settles.
But the real boss are the fellows Merlin met with in Beijing. Reality was exposed. The Cathay / Swire "chairman" is naked as far as us customers are concerned.
It was already tough getting a keen ear at CX. But now with the turnover, I assume everything legacy they do like these silly drinks and meet the members is nonsense until the dust settles.
Dec 1, 19, 2:42 pm
#7
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM CK, SQ Solitaire, LH SEN, CX DM, GP Courtesy Card, Marriott LT Titanium
Posts: 3,022
Would much rather they let people choose what mid-tier benefits they get after 1800... like perhaps every 200 or 300 tier points can be exchanged for 1 bookable upgrade, or 600 points into a free companion gold, etc... maybe even 1000 over to exchange for a companion diamond? give us a choice depending on our own needs...
Dec 1, 19, 5:28 pm
#8
Original Poster
Join Date: Jun 2011
Location: Hong Kong
Programs: CX DM, Accor Platinum, Discovery Black, Ultima
Posts: 272
That would be great. Good idea!
Originally Posted by tfung
Would much rather they let people choose what mid-tier benefits they get after 1800... like perhaps every 200 or 300 tier points can be exchanged for 1 bookable upgrade, or 600 points into a free companion gold, etc... maybe even 1000 over to exchange for a companion diamond? give us a choice depending on our own needs...
Dec 1, 19, 6:27 pm
#9
Moderator, Cathay Pacific
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,468
Feel free to express your ideas and opinions to the staff present. But my experience at these events is that the response you will get is essentially an in person version of the “we will pass on these thoughts to the relevant departments” email.
In most cases, what you have to say to the management is not the first time they have heard it. They are usually rolling their eyes internally or externally.
In most cases, what you have to say to the management is not the first time they have heard it. They are usually rolling their eyes internally or externally.
Dec 1, 19, 7:49 pm
#10
Original Poster
Join Date: Jun 2011
Location: Hong Kong
Programs: CX DM, Accor Platinum, Discovery Black, Ultima
Posts: 272
Originally Posted by sxc
Feel free to express your ideas and opinions to the staff present. But my experience at these events is that the response you will get is essentially an in person version of the “we will pass on these thoughts to the relevant departments” email.
In most cases, what you have to say to the management is not the first time they have heard it. They are usually rolling their eyes internally or externally.
In most cases, what you have to say to the management is not the first time they have heard it. They are usually rolling their eyes internally or externally.
Dec 12, 19, 9:02 pm
#14
Original Poster
Join Date: Jun 2011
Location: Hong Kong
Programs: CX DM, Accor Platinum, Discovery Black, Ultima
Posts: 272
Originally Posted by GorillaW
Sigh that there were so many new faces of the management team
Was Augustus Tang there?
Was Augustus Tang there?
