TPE - downgraded after online check in, who to contact?
Nov 23, 2019, 8:10 pm
#1
Original Poster
Join Date: Oct 2014
Location: Hong Kong
Programs: BA Silver (OWS)
Posts: 654
TPE - downgraded after online check in, who to contact?
I was booked on a TPE-HKG tomorrow in premium economy. Did online check in yesterday without issue, then woke up to email and SMS notification of downgrade to Y (presumably equipment swap related). I can't view or redo online check in, so not exactly sure what state my booking is in. Nobody has contacted me.
CX are still selling J seats on the same and surrounding flights. So somewhat surprising I was down rather than upgraded.
Booking is now under airport control, so who can I contact about this? Is there a phone number for the TPE ticketing desk? Or do I just need to wait until I get to the airport tomorrow?
CX are still selling J seats on the same and surrounding flights. So somewhat surprising I was down rather than upgraded.
Booking is now under airport control, so who can I contact about this? Is there a phone number for the TPE ticketing desk? Or do I just need to wait until I get to the airport tomorrow?
Nov 23, 2019, 9:22 pm
#4
Join Date: Dec 2017
Location: HKG, DTW
Programs: CX Diamond, UA Gold, DL Platinum, Bonvoy Titanium
Posts: 32
I would suggest you calling the airport directly instead of ticketing if the booking is under airport control. I've done this before and they could get what I wanted done.
Cathay Pacific (TPE) Sevice Desk: +886-3-3982501
Hope it helps.
P.S. Haha, why not accept the downgrade and ask for an upgrade certificate for future travel instead?
Cathay Pacific (TPE) Sevice Desk: +886-3-3982501
Hope it helps.
P.S. Haha, why not accept the downgrade and ask for an upgrade certificate for future travel instead?
Nov 23, 2019, 9:27 pm
#5
Original Poster
Join Date: Oct 2014
Location: Hong Kong
Programs: BA Silver (OWS)
Posts: 654
I would suggest you calling the airport directly instead of ticketing if the booking is under airport control. I've done this before and they could get what I wanted done.
Cathay Pacific (TPE) Sevice Desk: +886-3-3982501
Hope it helps.
P.S. Haha, why not accept the downgrade and ask for an upgrade certificate for future travel instead?
Cathay Pacific (TPE) Sevice Desk: +886-3-3982501
Hope it helps.
P.S. Haha, why not accept the downgrade and ask for an upgrade certificate for future travel instead?
Nov 23, 2019, 10:03 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Unfortunately, that is very common due to ac swap from longhaul to regional. Rare to be upgraded to J, eventhough it usually means to get the regional J seat.
What kind of ticket was it?
If BEAC avios (as you state BAEC on your profile), they will refund a few avios and it will be a painful process.
What kind of ticket was it?
If BEAC avios (as you state BAEC on your profile), they will refund a few avios and it will be a painful process.
Nov 24, 2019, 3:26 am
#7
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 464
1) Cathay could call before you even get to the airport (I have had experienced this) and ask whether you want to refund the fare/AsiaMiles difference for the PEY->Y downgrade, or to wait until airport check-in to see what they offer.
2) At airport check-in they could either upgrade you to J if seats available, or offer an upgrade certificate for future use, or refer you back to CX/AM/BEAC (whatever your ticket currency was) for the refund process.
This is a fairly common occurrence for CX on regional routes, so the staff are usually pretty familiar with dealing with it.
2) At airport check-in they could either upgrade you to J if seats available, or offer an upgrade certificate for future use, or refer you back to CX/AM/BEAC (whatever your ticket currency was) for the refund process.
This is a fairly common occurrence for CX on regional routes, so the staff are usually pretty familiar with dealing with it.
Nov 24, 2019, 6:53 am
#9
Original Poster
Join Date: Oct 2014
Location: Hong Kong
Programs: BA Silver (OWS)
Posts: 654
Actually not anymore, dropped to Ruby via BA a month ago. Getting used to that meaning nothing.
I've been upgraded to J when this happened befoe, but as a Sapphire or Emerald
It's a BA avios ticket, so will take it up with them for the miles difference. All pretty onerous. I only booked PE because Y wasn't available
I've been upgraded to J when this happened befoe, but as a Sapphire or Emerald
It's a BA avios ticket, so will take it up with them for the miles difference. All pretty onerous. I only booked PE because Y wasn't available
Nov 24, 2019, 1:59 pm
#10
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,170
I was upgraded to J on PAL after told them that if they did not have PE I would not have bought my ticket with them. I paid for the PE and they downgraded the aircraft and I said the only reason why I bought a PE ticket on PAL was because of the PE.
Nov 25, 2019, 3:08 am
#11
Original Poster
Join Date: Oct 2014
Location: Hong Kong
Programs: BA Silver (OWS)
Posts: 654
Just for ref in case anyone finds this in the future, I wasn't able to get through to the phone number above but at the check-in counter they just upgraded me to J, without me saying anything. Recorded as an involuntary upgrade ("IU" on the boarding pass), so I assume I wouldn't have had access to the lounge although was too short on time to try.
Nov 25, 2019, 4:03 am
#12
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,773