First flight after crossing 2m miles

Old Nov 16, 19, 10:50 pm
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First flight after crossing 2m miles

Nada.

I recall they gave me a card or something after 1m or 1.5m
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Old Nov 16, 19, 11:07 pm
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How long a gap was there between you reaching 2m miles and your next flight?
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Old Nov 17, 19, 3:07 pm
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FWIW - MM isn't really a thing with CX, i.e. everything you have experienced by far was unpublished.

Why should you expect anything then?
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Old Nov 17, 19, 6:50 pm
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I got an upgrade at the gate for hitting 500K last week. Initially, I was informed that there was a message from Marco Polo Club but the flight was full. My name was called a few minutes before boarding and was handed my new boarding pass to HK.

Not sure but I think the cabin crew were not aware of it.
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Old Nov 17, 19, 7:11 pm
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Also depends on what your current status is unfortunately...
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Old Nov 17, 19, 8:08 pm
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Originally Posted by sxc View Post
How long a gap was there between you reaching 2m miles and your next flight?
72 hours
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Old Nov 17, 19, 8:11 pm
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Originally Posted by Jane's Addiction View Post
72 hours
Not saying there should be a recognition, but if there is, maybe 72 hours isn't enough for the system to recognise the milestone.
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Old Nov 17, 19, 8:14 pm
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Originally Posted by CX HK View Post
Also depends on what your current status is unfortunately...
DM
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Old Nov 17, 19, 8:27 pm
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Originally Posted by FlyPointyEnd View Post
Not sure but I think the cabin crew were not aware of it.
It's printed on the manifest. From a friend's 0.5 MM flight around a year ago or so:
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Old Nov 17, 19, 8:50 pm
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Originally Posted by Jane's Addiction View Post
Nada.

I recall they gave me a card or something after 1m or 1.5m
Originally Posted by garykung View Post
FWIW - MM isn't really a thing with CX, i.e. everything you have experienced by far was unpublished.

Why should you expect anything then?
Oh come on now. And long post alert!

Anyway, legal-style arguments about what's published and unpublished don't matter in the real world of customer decision-making. We all price things into experiences whether it's explicit or implicit! Customers aren't so stupid.

For example, CX's extraordinary help of DMs in IRROPs is both well-known on here and experienced by me personally on many occasions. I've had CX staff do something so beyond the pale amazing to get me on a plane I simply cannot type it in a public forum, even if we're anonymous here. Nope none of these IRROPS benefits (and many other things like op-ups, leniency on lounge guests, willingness to extent dates on upgrade certs / lounge invites, etc.) are written into the T&C of my Diamond status and CX can tell us to pound salt if they technically read the letter of their rules. But that would be dumb. And you better believe all of us Diamonds are "paying" for these unpublished services; no chance living in Hong Kong I'd risk losing my DM status, and it's heavily because of the non published benefits I receive. If CX aggressively downgraded Diamond treatment during IRROPs, I'd take more business away from them no doubt. What's published or unpublished doesn't really matter for economic reality underpinning customer decision-making, is what I'm saying. "What really happens in reality" is what matters.

Now to Jane's point. Getting something at 2 mil. miles obviously isn't that big a deal. But I think the OP is pointing out he/she is a long-term valuable passenger to CX, and this is a somewhat cheeky way of passing a referendum on the stinginess of CX's program. CX could give out lifetime Silver or Gold at 2 mil. miles, hey they could even do it as an unpublished benefit. So if Jane had published something else, "hey I got two upgrade certs", "I got lifetime Silver", "I got xyz", that would've added a little value to me, because I'm about to cross 2 mil. miles myself. Who cares if it's published or not. Based on his/her posting, I seem to have similar flying patterns. Jane getting lifetime Silver or Gold at 2 mil. miles would've definitely increased my probability of giving it, and that probability X benefit has value as long as the benefit>0. When something is published, that simply means probability (should) = 100%. But for things like IRROPS treatment, my probability of preferred treatment is already around 100% anyway as Diamond, that's how sure I am of it.

In reality, and I think Jane's Addiction is in this camp too, is I've been diversifying my flying. 10x+ flights per year of premium travel CX is missing out from me because their program just isn't that compelling, published or not I don't care as long as I get it. I've done 5-6x flights per year in SQ F and a bit more per year in EK F since I got "less enthusiastic" with CX's program back in 2016-2017 time. With the exception of maybe three or four flights, most of those 25 flights would've been CX's business for me in 2016 and earlier. But CX could win some of that business back, too. A few of my EK flights have been in F on routes to Europe that compete with CX F. And SQ F has been mostly to/from SIN and SFO; at least to SFO, CX also offers F. My point is CX has room to win more business back from me, and I imagine Jane too.

Originally Posted by FlyPointyEnd View Post
I got an upgrade at the gate for hitting 500K last week. Initially, I was informed that there was a message from Marco Polo Club but the flight was full. My name was called a few minutes before boarding and was handed my new boarding pass to HK.

Not sure but I think the cabin crew were not aware of it.
Yea, IME at 500k and 1mm they knew on-board. For 1.5mm, now that I think back on it I think I got a Y to J upgrade from PVG (on a 77H plane, skipping PEY), but the crew on board didn't say anything. Y wasn't full, which is why I think that was it.
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Old Nov 18, 19, 12:53 am
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Side question - what does (CT) as shown on the manifest above mean?
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Old Nov 20, 19, 3:33 am
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Originally Posted by CX HK View Post
Side question - what does (CT) as shown on the manifest above mean?
Cantonese - if the pax selected Cantonese as their preferred speaking language I think.

I will be crossing 2m miles on my flight to JFK next week and then the week after flying back. Am already in F so I'm not expecting anything to be honest, will report back if there's any recognition onboard.

When I crossed 1.5m miles a couple of years ago (it was the flight after I crossed to be exact), Nicolas waited me at the arrival gate and presented me a very nice bottle of red which is way better than what they were actually serving in F at that time (A great vintage big name Bordeaux) . I was very very surprised and thought that was a very nice way to recognize and reward your loyal pax.

Last edited by HKGglobaltrotter; Nov 20, 19 at 3:40 am
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Old Nov 20, 19, 9:02 pm
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CX tracks your patronage with them even if you bank your miles with other airlines...

Back in the days when I was flying a lot on CX but the majority of my flights were credited to AA, CX cabin crew still commented of my flights. Don't know how they did that...
But now I'm a lowly no status, and a few years ago crossed 500K miles but got nary a comment.
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Old Nov 28, 19, 8:20 pm
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Originally Posted by HKGglobaltrotter View Post
Am already in F so I'm not expecting anything to be honest
You think they'll lie to you just because you're in F?
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Old Nov 28, 19, 8:42 pm
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Originally Posted by Guy Betsy View Post
CX tracks your patronage with them even if you bank your miles with other airlines...

Back in the days when I was flying a lot on CX but the majority of my flights were credited to AA, CX cabin crew still commented of my flights. Don't know how they did that...
But now I'm a lowly no status, and a few years ago crossed 500K miles but got nary a comment.
I suppose now that you have no status on CX, you would book and fly CX under your AA status?
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