Change in rules - can't get "bassinet" seat in advance?
Oct 23, 2019, 8:20 pm
#1
Original Poster
Join Date: Dec 2012
Location: Hong Kong
Programs: CX GO
Posts: 71
Change in rules - can't get "bassinet" seat in advance?
Before, I could get a seat assignment where there is a bassinet at the time of booking/ticket issuance. The condition was that you could be moved if there was a need to accommodate a baby, which is totally reasonable. I called Cathay the other day, and they said a new rule has been implemented and that all bassinet seats are not assignable until check-in commences. Has anyone else heard or experienced this?
Oct 24, 2019, 3:37 am
#5
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
i personally think they should not let people book into bassinet seats at the beginning if there is no baby
its kinda messes up the planning and make it more inconvenient for parents to plan / get their bassinet seats (as bassinet seats can be allocated to infants online, it saves the call to CX call centre asking if it was *really* occupied by an infant)
As an aside, I had a stupid situation on QF -> where the check-in ground manager said to my request to get the bassinet seat for my infant - they said it was blocked, but if there was a P1 sitting in the basinet seat, we would not move him at all.
its kinda messes up the planning and make it more inconvenient for parents to plan / get their bassinet seats (as bassinet seats can be allocated to infants online, it saves the call to CX call centre asking if it was *really* occupied by an infant)
As an aside, I had a stupid situation on QF -> where the check-in ground manager said to my request to get the bassinet seat for my infant - they said it was blocked, but if there was a P1 sitting in the basinet seat, we would not move him at all.
Oct 24, 2019, 7:07 am
#6
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,169
But on CX, I think that they do move DMs for actual passengers with infant- happened to me once. Just the one time (and given a light load, I got an empty seat next to me), so not sure of policy, and no clue how that would work with DM+ (I Guess, the equivalent of P1).
Oct 24, 2019, 10:25 pm
#7
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,177
I've been moved before at check in to the middle seat in F. no complaints as that was what I agreed to when I requested the bassinet seat... But I can imagine some DYKWIA person may throw a big fuss...
Oct 24, 2019, 10:30 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
If this policy change is true, I agree it’s a good thing as it avoids hassles for the staff and disappointment for the passengers. The worst is when you are in Y and get moved from the bassinet seat at the last minute to a really bad seat choice as that’s all that’s remaining.
Jan 6, 2020, 9:26 am
#10
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,765
From https://www.flyertalk.com/forum/alas...l#post31914845
So AS is allowed to ignore rules that CX/AM enforce on its own members?
So AS is allowed to ignore rules that CX/AM enforce on its own members?
