hkflyer2014

Frankfurt Lounge (CX own lounge) around 1:10 before departure.

Here’s the food food that was available. When I asked about more food the staff said they only have a fixed amount and when it’s gone it’s gone.

I wrote to CX and despite an auto reply saying someone would get back to be in 24-48 hours it was around two weeks before anyone replied and it was just one of those “we’ll pass along your comments....”. I didn’t want anything other than someone to admit it was a screwup.


Yum!

hmm

those apples look good

jsfrSE

Wow... this is certainly not how they are going to get customers back with the current environment....

percysmith

Cut everything and price northern transit tix at HK$16k https://www.flyertalk.com/forum/cath...l#post31513550

garykung

Before I agree this was a cut back, what was the boarding time, i.e t-x ?

Christian2011

departure time is 1:45 ... so boarding start 1:15 and in Frankfurt everyone has to go through a security check after the lounge before you arriving the gate and so I understand that at that time almost no food is available
In the past the food options at Frankfurt were good, however in second quarter CX outsourced also the check in ... so also different people service the lounge ... maybe also with less "budget"

I will have a flight from Frankfurt end of October - so let´s see what my experiences will be

lixiaojuventus

This is a complete joke. Why does CX even bother to have this lounge? This is even worse than the worst United Club I've seen.

garykung

Arguably it was a cut back.

Let's say you have to be at the gate at t-45. I would have to say last call should be t-60 to be reasonable.

T-70 and no food sounds low.

Have you ever been the worst UC?

lixiaojuventus

Ha, probably not. Which UC is the worst? That should worth a visit

nufnuf77

I do hate the CX FRA lounge, alas the JAL FRA lounge aint much better.

wyskevin

Welcome to SA world

nufnuf77

It's one of the reasons I avoid routing via FRA on my CX bookings from BCN and take the LHR route usually.

Christian2011

I had now my next flights from Frankfurt and yes, there are less food and drink options after CX outsourced the service. Compared to the past I had now the night flight and so I can not exactly compare to the "lunch" options I know from the past, however, they changed meanwhile from more premium non alcoholic drinks (Sir Henry in the last years) to "just regular" non alcoholic drinks. Also there are less food options. Warm "dishes" were now only Frankfurter Würstchen (sausages) and fried noodles - both warm food options have run out at 7 pm (scheduled departure time 8:10 pm but already announced delay at check-in ... boarding started finally 8:20 pm). Cold food options were mainly sandwiches and bagels (beside of cheese, chips, cookies, etc). From more premium nibbles like salad or desserts in little glasses they only had few of them in the beginning... so overall less quality and less quantity offered