HKG check-in for CX and KA to merge on 1 Sep
Aug 15, 2019, 2:23 am
#1
Original Poster
Join Date: Jun 2018
Location: Hong Kong
Programs: CX - DM, Marriott - Titanium
Posts: 2
Close of check-in counters in Area H of Hong Kong International Airport
Today, CX announced that check-in for all Cathay Dragon flights will be moved from area H to areas B and C of the check-in hall in Hong Kong International Airport as from 1 September 2019.
Does CX want to further reduce the operation cost? Or it is because T2 of HKIA will be ceased of operation on that day?
Does CX want to further reduce the operation cost? Or it is because T2 of HKIA will be ceased of operation on that day?
Aug 15, 2019, 3:05 am
#2
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
Makes sense to consolidate the KA check in counters with CX
Some said there was a need to separate KA check in to direct KA pax to the Northern Departures to spread out passenger loads
But guess that is not needed now?
Some said there was a need to separate KA check in to direct KA pax to the Northern Departures to spread out passenger loads
But guess that is not needed now?
Aug 15, 2019, 3:05 am
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
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I won't really too much on this.
CX check-in areas are always the far left side on the terminal. So when you have another check-in area at the other end of the terminal, it can create confusion. Consolidating them can actually improve efficiencies.
CX/KA counters at Aisle H should not be even existed at the first place.
CX check-in areas are always the far left side on the terminal. So when you have another check-in area at the other end of the terminal, it can create confusion. Consolidating them can actually improve efficiencies.
CX/KA counters at Aisle H should not be even existed at the first place.
Aug 15, 2019, 7:20 am
#6
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 946
I agree with the rest of your post but this part is ignoring history. KA was acquired by CX in 2006 so there was no reason to have a consolidated check-in area. Since then, there has probably been some inertia meaning that no one really made this a high priority issue.
Aug 15, 2019, 7:53 am
#7
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,554
This is an efficient move reducing the confusion when checking in for a codeshare KA/CX.
But CX+KA are, by far the major operators at HKIA. It will increase dramatically the flow to South security/immigration.
But CX+KA are, by far the major operators at HKIA. It will increase dramatically the flow to South security/immigration.
Aug 15, 2019, 6:36 pm
#8
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 870
If I recall correctly, originally CX had Gates 1-4 on the South Side exclusively therefore check-in made sense to be on in the B area to facilitate movement through the south security check, and conversely KA was the big users of the 15-19 Gates on the North Side, so made sense to have KA check-in on the north side of the terminal.
As Brunos says this will inevitably increase congestion on the South Side, not helped by the never ending redevelopment of the food plaza just beyond immigration
As Brunos says this will inevitably increase congestion on the South Side, not helped by the never ending redevelopment of the food plaza just beyond immigration
Aug 16, 2019, 10:10 am
#10
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,060
Thanks for sharing @arthurlh
Aug 16, 2019, 10:58 am
#12
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
If I recall correctly, originally CX had Gates 1-4 on the South Side exclusively therefore check-in made sense to be on in the B area to facilitate movement through the south security check, and conversely KA was the big users of the 15-19 Gates on the North Side, so made sense to have KA check-in on the north side of the terminal.
As Brunos says this will inevitably increase congestion on the South Side, not helped by the never ending redevelopment of the food plaza just beyond immigration
As Brunos says this will inevitably increase congestion on the South Side, not helped by the never ending redevelopment of the food plaza just beyond immigration
Aug 16, 2019, 8:12 pm
#13
Join Date: Oct 2013
Location: HKG
Programs: CX MPC, AC Aeroplan
Posts: 92
Yep it kinda messes with my direct route from the Airport Express to A check-in area to the Wing in as few minutes as possible when I fly with KA, they're the only airline I use my online check-in for to avoid that trek. I'm happy with the move, South gates may be a bit busier but they're normally very quick anyway
So it seems like you can do KA check-in at CX counters.
Aug 17, 2019, 9:11 am
#14
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,060
If so, perhaps that's new, or I wasn't asking the right question. The only time I tried they redirected me (and this was the First class Cathay check-in area), hence never making that mistake again. Maybe next time I can try just to see what happens. I wonder if it was because I was trying to check-in a bag (so long ago I forget, but maybe...). Cheers for the info @bluetus04
(Two useful points on the thread already, now if only there was a secret phrase to get the CX Wing menu from three years ago...)
(Two useful points on the thread already, now if only there was a secret phrase to get the CX Wing menu from three years ago...)
Aug 17, 2019, 10:06 am
#15
Join Date: Dec 2008
Location: PEK, AUS, WAS, HKG
Programs: CX Gold
Posts: 1,122
I've checked in 2 times in the last year at CX counters for KA flights. First time I completely forgot my flight was KA and went to the CX counters. No question asked and only realized it after the process and wondered why I could do it. Second time, I wanted to try it again and no question asked as well.
So it seems like you can do KA check-in at CX counters.
So it seems like you can do KA check-in at CX counters.