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Marco Polo membership lapsed. Flew Business, but no Club Points!

Marco Polo membership lapsed. Flew Business, but no Club Points!

Old Aug 10, 19, 12:14 am
  #1  
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Marco Polo membership lapsed. Flew Business, but no Club Points!

I fly Cathay alot using redemptions from Asia Miles points earned with credit card spend. I was a MPC Green member for about 10 years before they changed the rules and made MPC membership contingent on paying for tickets. A few months ago I saw a good deal on SYD-HK in business (about AUD$3,300) so I bought one, with part of the logic being that it would give me some club points and keep me in the MPC system for a bit. Anyway, I flew the purchased business class flight recently and logged in to see the status of my MPC membership after the flight. To my horror, I saw no Club Points and also, I couldn't access the MPC account sections of the website. I called up and was told that 1) My MPC Green expired July 2018, 2) even thought I had just flown business, if I wanted to get MPC Green back, I would have to pay USD$100 and 3) since the flight had already occurred, I wouldn't get the Club Points for that flight.

I know that I should have known more before buying the ticket and I assumed a bit ...but talk about a messed up loyalty programme... I just bought some of their premium product and their loyalty program rules make me regret it!

Is it worth pushing this and trying to get MPC Green based on my purchase and flight, or should I just give up and save myself the hassle?
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Old Aug 10, 19, 3:20 am
  #2  
 
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Save yourself some hassle. Your MPC membership expired and thus you got no Club Points. Simple as that. If you really want to have your MPC membership back either pay US$100 or fly enough J in a short period of time that they will comp you one (though you still won't get CP for previous flights).
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Old Aug 10, 19, 3:59 pm
  #3  
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I suspected that would be the advice. This whole situation does make me consider switching to Qantas though. A perverse outcome for a loyalty scheme...
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Old Aug 10, 19, 6:23 pm
  #4  
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You can do whatever you believe. The bottom line is it is not worth paying attention to GR, if you are not serious about SL.
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Old Aug 10, 19, 6:34 pm
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if you belong to social echelon that affords you liberty to buy a cheap J ticket then MPC Green isnt neccessary for you. keep finding cheapest to deliver J ticket next time for peace of your mind. you get everything MPC would give, except MPC doesnt give you a nice seat which is what you pay for anyways.
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Old Aug 11, 19, 2:03 am
  #6  
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Originally Posted by fakecd View Post
if you belong to social echelon that affords you liberty to buy a cheap J ticket then MPC Green isnt neccessary for you. keep finding cheapest to deliver J ticket next time for peace of your mind. you get everything MPC would give, except MPC doesnt give you a nice seat which is what you pay for anyways.
Good advice. Thanks!
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Old Aug 11, 19, 2:11 am
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Originally Posted by jdmp View Post
I suspected that would be the advice. This whole situation does make me consider switching to Qantas though. A perverse outcome for a loyalty scheme...
How differently would Qantas handle this situation, I wonder.

Last edited by nastypenman; Aug 11, 19 at 2:12 am Reason: Grammar mistake.
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Old Aug 11, 19, 2:15 am
  #8  
sxc
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Originally Posted by nastypenman View Post
How differently would Qantas handle this situation, I wonder.
For a start Qantas doesn’t have a need to sign up to a club to earn status points. Not really sure why CX perseveres with the club entry fee.
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Old Aug 11, 19, 2:52 am
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Originally Posted by sxc View Post
Not really sure why CX perseveres with the club entry fee.
GR is definitely a fake status level. Still it comes with some perks. I would say that justifies the fee.
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Old Aug 11, 19, 3:12 am
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Originally Posted by garykung View Post
GR is definitely a fake status level. Still it comes with some perks. I would say that justifies the fee.
you are correct. However i remember signing up for "mere" green tier back in the days, to get HKG-YVR opup, was best 50usd i ever spent (that was Y to J). and some would say priority check in for CX flight worthwhile. also even at petty Green Tier, you are better off than Asiamiles mr nobody.

i live in HK and maintain CX amex elite card and my green membership was always renewed due to spending criteria and waiver of annual fee on credit card. but for offshore flyer CX Green is, as you say, really nothing
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Old Aug 11, 19, 4:00 am
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Join Date: Oct 2013
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When I first became MPC member many years ago, I didn't even paid for Green before that. Just happened to fly more than 30K miles within a year as AM and all of a sudden was given Silver. Anyone know if it's still guaranteed nowadays or it's more case-by-case basis?
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Old Aug 13, 19, 11:13 am
  #12  
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Originally Posted by sxc View Post

For a start Qantas doesn’t have a need to sign up to a club to earn status points. Not really sure why CX perseveres with the club entry fee.
Qantas, bizarrely enough, is actually one of the few FFPs that continue to require a sign-up fee (A$99.50), albeit only for AU and NZ members. There are more ways to receive a complimentary membership than CX, and once you have singed up the base membership does not expire.
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Old Aug 13, 19, 9:11 pm
  #13  
 
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That really sucks. I was going to suggest you credit your flight to another program instead, but seems its too late for that.
I would probably continue to try a few times to ask them to give you the club points (as for the $100, you can make the call). Since its a premium revenue ticket, I reckon it wouldn't be too hard to push through if you find a more convincing angle and be a bit more demanding (e.g. that it is their T&C that are hidden and hard to understand, and you would be disincentivized to fly with CX again given this experience...)
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Old Aug 13, 19, 10:56 pm
  #14  
 
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Originally Posted by bluetus04 View Post
When I first became MPC member many years ago, I didn't even paid for Green before that. Just happened to fly more than 30K miles within a year as AM and all of a sudden was given Silver. Anyone know if it's still guaranteed nowadays or it's more case-by-case basis?
Haha, that was the way I got my SL too. (AM member had flied over 30K.)
Im not sure it still works like this nowadays.
However, if not, just write an email to MPC and I believe they would be happy to offer SL.
(Nowadays, the criteria is 300 club points instead of 30K)
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Old Aug 16, 19, 4:50 pm
  #15  
 
Join Date: Mar 2017
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Originally Posted by jdmp View Post
I fly Cathay alot using redemptions from Asia Miles points earned with credit card spend. I was a MPC Green member for about 10 years before they changed the rules and made MPC membership contingent on paying for tickets. A few months ago I saw a good deal on SYD-HK in business (about AUD$3,300) so I bought one, with part of the logic being that it would give me some club points and keep me in the MPC system for a bit. Anyway, I flew the purchased business class flight recently and logged in to see the status of my MPC membership after the flight. To my horror, I saw no Club Points and also, I couldn't access the MPC account sections of the website. I called up and was told that 1) My MPC Green expired July 2018, 2) even thought I had just flown business, if I wanted to get MPC Green back, I would have to pay USD$100 and 3) since the flight had already occurred, I wouldn't get the Club Points for that flight.

I know that I should have known more before buying the ticket and I assumed a bit ...but talk about a messed up loyalty programme... I just bought some of their premium product and their loyalty program rules make me regret it!

Is it worth pushing this and trying to get MPC Green based on my purchase and flight, or should I just give up and save myself the hassle?

You can request a free GR based on your recent travel which in principle can accrue 20 or more club points. The hotline agent will first reject your request, just ask them to seek approval from supervisor. They must entertain based on their internal guidelines. They refuse just because they are lazy. Please PM me if your request was not successful. Good luck!
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