Changes you'd like to made at AM
Jul 18, 2019, 1:49 am
#1
Original Poster
Join Date: Jun 2012
Location: BOS
Programs: BA GLD, A3 GLD, TK GLD, UA SIL, HILTON DIA, HYATT DIA, IHG PA, MR GLD, ACCOR PLT, SPG GLD
Posts: 88
Changes you'd like to made at AM
What changes would you guys wanted AM to make to turn it into a better program?
For one, I think the online redemption system should be much improved and support more partners like Air China and Shenzhen Airlines. For those of us who live in the mainland, it makes it difficult to use AM having to phone in everytime and wait to redeem for a short domestic flight.
Also I'd like to see more local partners for those of us who live outside of HK. AM is still too geared towards the HKG market, but not much awareness in the mainland China area.
What do you guys think?
For one, I think the online redemption system should be much improved and support more partners like Air China and Shenzhen Airlines. For those of us who live in the mainland, it makes it difficult to use AM having to phone in everytime and wait to redeem for a short domestic flight.
Also I'd like to see more local partners for those of us who live outside of HK. AM is still too geared towards the HKG market, but not much awareness in the mainland China area.
What do you guys think?
Jul 18, 2019, 2:51 am
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
For one, I think the online redemption system should be much improved and support more partners like Air China and Shenzhen Airlines. For those of us who live in the mainland, it makes it difficult to use AM having to phone in everytime and wait to redeem for a short domestic flight.
Nevertheless, CX is not as large as others. So it is not a surprise that CX will not dump more resources unless the division (loyalty program) can earn more revenues.
Also - AM is really a Hong Kong based program. It is similar to PhoenixMiles, which is a Mainland based program. Even with the addition of Air Macau, PhoenixMiles's approach is still pro-Mainland without any approach towards Macau.
Jul 18, 2019, 2:07 pm
#4
Join Date: Jul 2017
Location: CGK
Posts: 2,375
Additionally, it'll be nice if they'll charge the online fees or waive it altogether for changes made through telephone when the website can't handle your request.
Jul 19, 2019, 12:02 am
#5
Join Date: Jun 2010
Location: Hong Kong
Programs: CX Gold, QF Bronze
Posts: 735
1. allow Group tickets (booking class G) to earn Asia Miles and Club Points
2. allow MPC Tier bonuses on J and F (and even W) mileage earn-able tickets
3. introduce a Peak and Off-Peak mileage redemption requirement on some Popular routes
4. allow non-airline partners to earn miles in lieu of discounts provided by shop partners (like earning miles while enjoying 10% off)
5. persuade Hang Seng Bank to allow their credit cards (including co-branded cards and Hong Kong Jockey Club (HKJC) membership cards) to convert Cash Dollars / JC Dollars / Merchant Dollars to Asia Miles
6. allow transferring miles to redemption group at a lower cost
7. enable more gererous waiting lists on CX / KA Flights on Z and U
2. allow MPC Tier bonuses on J and F (and even W) mileage earn-able tickets
3. introduce a Peak and Off-Peak mileage redemption requirement on some Popular routes
4. allow non-airline partners to earn miles in lieu of discounts provided by shop partners (like earning miles while enjoying 10% off)
5. persuade Hang Seng Bank to allow their credit cards (including co-branded cards and Hong Kong Jockey Club (HKJC) membership cards) to convert Cash Dollars / JC Dollars / Merchant Dollars to Asia Miles
6. allow transferring miles to redemption group at a lower cost
7. enable more gererous waiting lists on CX / KA Flights on Z and U
Jul 21, 2019, 10:29 am
#9
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I'm not sure if I completely understand how redemption groups work. If my reading is correct, per Q48 at https://www.cathaypacific.com/cx/en_...sia-miles.html, while MPO élite members can replace as many nominees as they want, they would still have to pay for the service fee (except DMs get one free), right? I hope CX can allow all MPO élite members to be able to replace for their redemption group nominees for free. Perhaps one free "reset" per year would be fair.
Jul 21, 2019, 10:34 am
#10
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
I'm not sure if I completely understand how redemption groups work. If my reading is correct, per Q48 at https://www.cathaypacific.com/cx/en_...sia-miles.html, while MPO élite members can replace as many nominees as they want, they would still have to pay for the service fee (except DMs get one free), right? I hope CX can allow all MPO élite members to be able to replace for their redemption group nominees for free. Perhaps one free "reset" per year would be fair.
As for whether there should be more fee waivers for MPO members, I could not comment. BAEC lets you write in any name you want but then again CX basically all but banned them on O/D HKG redemptions.
Jul 21, 2019, 1:54 pm
#11
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
In my case, I've been a loyal member since 2001, and I have 4 people on the list now. At some point, I may need a 6th.
Last edited by ernestnywang; Jul 21, 2019 at 2:49 pm
Jul 21, 2019, 8:33 pm
#13
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
https://www.flyertalk.com/forum/showwiki.php?t=1131635
Jul 21, 2019, 9:50 pm
#15
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
But my understanding is that ZH on AM can only redeem for CN/HK/TW (need Phoenixmiles for Japan)?