CX Website/App
Oct 31, 2017, 10:37 pm
#1
Original Poster
Join Date: Apr 2017
Programs: Marco Polo Club, KF
Posts: 208
CX Website/App
Why:
1. Constant technical problems; unable to complete booking etc?
2. Radically different fares, routings available on mobile app vs website (far more options on the app than the website usually).
3. Wildly inacurate availability information on website (frequently showing "only x seats" available or not showing flights available when other data points eg. EF show substantial inventory and hey presto a week later there is plenty of availability on the website).
4. App continues to be highly unstable with constant technical issues and loss of functionality.
I think FFs have been very patient with CX's move to new website and app but enough is enough and these issues have gone on far too long. Other carrier's sites (eg. SQ and QF) seem far more reliable.
While I am complaining, award inventory on my regular flights continues to be very disappointing indeed. CX should look after its own MPC members with far more guaranteed inventory especially able to book well in advance.
The waitlisting/redemption process is a circus and seems to be designed for those with plenty of time on their hands (ie. not the vast majority of FFs who are busy people...).
1. Constant technical problems; unable to complete booking etc?
2. Radically different fares, routings available on mobile app vs website (far more options on the app than the website usually).
3. Wildly inacurate availability information on website (frequently showing "only x seats" available or not showing flights available when other data points eg. EF show substantial inventory and hey presto a week later there is plenty of availability on the website).
4. App continues to be highly unstable with constant technical issues and loss of functionality.
I think FFs have been very patient with CX's move to new website and app but enough is enough and these issues have gone on far too long. Other carrier's sites (eg. SQ and QF) seem far more reliable.
While I am complaining, award inventory on my regular flights continues to be very disappointing indeed. CX should look after its own MPC members with far more guaranteed inventory especially able to book well in advance.
The waitlisting/redemption process is a circus and seems to be designed for those with plenty of time on their hands (ie. not the vast majority of FFs who are busy people...).
Nov 7, 2017, 7:22 pm
#4
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
i should have read your post earlier...
Why:
1. Constant technical problems; unable to complete booking etc?
2. Radically different fares, routings available on mobile app vs website (far more options on the app than the website usually).
3. Wildly inacurate availability information on website (frequently showing "only x seats" available or not showing flights available when other data points eg. EF show substantial inventory and hey presto a week later there is plenty of availability on the website).
4. App continues to be highly unstable with constant technical issues and loss of functionality.
I think FFs have been very patient with CX's move to new website and app but enough is enough and these issues have gone on far too long. Other carrier's sites (eg. SQ and QF) seem far more reliable.
While I am complaining, award inventory on my regular flights continues to be very disappointing indeed. CX should look after its own MPC members with far more guaranteed inventory especially able to book well in advance.
The waitlisting/redemption process is a circus and seems to be designed for those with plenty of time on their hands (ie. not the vast majority of FFs who are busy people...).
1. Constant technical problems; unable to complete booking etc?
2. Radically different fares, routings available on mobile app vs website (far more options on the app than the website usually).
3. Wildly inacurate availability information on website (frequently showing "only x seats" available or not showing flights available when other data points eg. EF show substantial inventory and hey presto a week later there is plenty of availability on the website).
4. App continues to be highly unstable with constant technical issues and loss of functionality.
I think FFs have been very patient with CX's move to new website and app but enough is enough and these issues have gone on far too long. Other carrier's sites (eg. SQ and QF) seem far more reliable.
While I am complaining, award inventory on my regular flights continues to be very disappointing indeed. CX should look after its own MPC members with far more guaranteed inventory especially able to book well in advance.
The waitlisting/redemption process is a circus and seems to be designed for those with plenty of time on their hands (ie. not the vast majority of FFs who are busy people...).
Nov 8, 2017, 7:58 pm
#5
Join Date: Mar 2016
Location: London
Programs: BA Executive Club
Posts: 111
I managed to book my inbound seats today using Internet Explorer, the process was fast and with minimal loading time. Previously I was using Google Chrome with Adblocker (may have been the problem).
Nov 9, 2017, 7:53 am
#6
Join Date: Jun 2005
Location: HKG/MEL
Programs: QF Platium(OWE)/CX Diamond(OWE)/SPG Platium/Marriott Titanium/Hyatt Globalist/Accor Platium/
Posts: 111
Why:
1. Constant technical problems; unable to complete booking etc?
2. Radically different fares, routings available on mobile app vs website (far more options on the app than the website usually).
3. Wildly inacurate availability information on website (frequently showing "only x seats" available or not showing flights available when other data points eg. EF show substantial inventory and hey presto a week later there is plenty of availability on the website).
4. App continues to be highly unstable with constant technical issues and loss of functionality.
I think FFs have been very patient with CX's move to new website and app but enough is enough and these issues have gone on far too long. Other carrier's sites (eg. SQ and QF) seem far more reliable.
While I am complaining, award inventory on my regular flights continues to be very disappointing indeed. CX should look after its own MPC members with far more guaranteed inventory especially able to book well in advance.
The waitlisting/redemption process is a circus and seems to be designed for those with plenty of time on their hands (ie. not the vast majority of FFs who are busy people...).
1. Constant technical problems; unable to complete booking etc?
2. Radically different fares, routings available on mobile app vs website (far more options on the app than the website usually).
3. Wildly inacurate availability information on website (frequently showing "only x seats" available or not showing flights available when other data points eg. EF show substantial inventory and hey presto a week later there is plenty of availability on the website).
4. App continues to be highly unstable with constant technical issues and loss of functionality.
I think FFs have been very patient with CX's move to new website and app but enough is enough and these issues have gone on far too long. Other carrier's sites (eg. SQ and QF) seem far more reliable.
While I am complaining, award inventory on my regular flights continues to be very disappointing indeed. CX should look after its own MPC members with far more guaranteed inventory especially able to book well in advance.
The waitlisting/redemption process is a circus and seems to be designed for those with plenty of time on their hands (ie. not the vast majority of FFs who are busy people...).
May 2, 2019, 9:23 pm
#9
Join Date: Aug 2018
Programs: CXDM
Posts: 37
Yes. The app has been ridiculous of late - can't access bookings, or do check ins, or even pull profile information.
It does help to log out and re-log in, although your window to do anything on the app only lasts 5 minutes thereafter....
It does help to log out and re-log in, although your window to do anything on the app only lasts 5 minutes thereafter....
May 4, 2019, 12:41 am
#10
Join Date: Jun 2016
Location: HKG/YVR/CGO
Programs: CX DM
Posts: 55
May 4, 2019, 7:58 am
#12
Join Date: Aug 2018
Posts: 175
Online feedback on CX website about app problems led to this response a week later (see below). I guess their "digital department" now knows. :-
"03/05/2019
Dear _____________
Thank you for contacting us regarding your recent online experience.
I am concerned to learn of the problems you encountered with our mobile app. I can certainly understand how frustrating it was as you experienced this issue many times in the recent past and would like to apologise for the disappointment caused. Please be assured that I have shared your feedback with our digital department so they can improve the way our app functions.
If you need any assistance with your booking, please feel free to contact our Global Contact Centre and they will be pleased to assist you.
Thank you once again for bringing your concerns to our attention. I hope we can welcome you on board one of our flights soon.
Yours sincerely
__________________
Customer Relations Executive
Customer Relations Department"
"03/05/2019
Dear _____________
Thank you for contacting us regarding your recent online experience.
I am concerned to learn of the problems you encountered with our mobile app. I can certainly understand how frustrating it was as you experienced this issue many times in the recent past and would like to apologise for the disappointment caused. Please be assured that I have shared your feedback with our digital department so they can improve the way our app functions.
If you need any assistance with your booking, please feel free to contact our Global Contact Centre and they will be pleased to assist you.
Thank you once again for bringing your concerns to our attention. I hope we can welcome you on board one of our flights soon.
Yours sincerely
__________________
Customer Relations Executive
Customer Relations Department"
May 4, 2019, 5:05 pm
#13
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,687
Online feedback on CX website about app problems led to this response a week later (see below). I guess their "digital department" now knows. :-
"03/05/2019
Dear _____________
Thank you for contacting us regarding your recent online experience.
I am concerned to learn of the problems you encountered with our mobile app. I can certainly understand how frustrating it was as you experienced this issue many times in the recent past and would like to apologise for the disappointment caused. Please be assured that I have shared your feedback with our digital department so they can improve the way our app functions.
If you need any assistance with your booking, please feel free to contact our Global Contact Centre and they will be pleased to assist you.
Thank you once again for bringing your concerns to our attention. I hope we can welcome you on board one of our flights soon.
Yours sincerely
__________________
Customer Relations Executive
Customer Relations Department"
"03/05/2019
Dear _____________
Thank you for contacting us regarding your recent online experience.
I am concerned to learn of the problems you encountered with our mobile app. I can certainly understand how frustrating it was as you experienced this issue many times in the recent past and would like to apologise for the disappointment caused. Please be assured that I have shared your feedback with our digital department so they can improve the way our app functions.
If you need any assistance with your booking, please feel free to contact our Global Contact Centre and they will be pleased to assist you.
Thank you once again for bringing your concerns to our attention. I hope we can welcome you on board one of our flights soon.
Yours sincerely
__________________
Customer Relations Executive
Customer Relations Department"
Jun 1, 2019, 9:07 am
#14
Join Date: Jun 2003
Posts: 1,952
I distinctly recall that I could use the Cathay app to book flights and having a function to hold the booking for 72 hours before payment. Has this function now disappeared?
Now, I can only hold the flights when I make a booking on the Cathay website.
And, it still seems to be the case that I can see certain fares on the app which I cannot see on the website. Quite frustrating.
Now, I can only hold the flights when I make a booking on the Cathay website.
And, it still seems to be the case that I can see certain fares on the app which I cannot see on the website. Quite frustrating.
Jun 1, 2019, 10:19 am
#15
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Do the app and the website appear to be in the same country as far as CX is concerned? If, for example, you look at the website through a corporate network whose gateway is in a different country you may well see different results because of the annoying way that CX (and other airlines) try to manipulate fares by point of sale.