Rebooked onto a lower fare class

Old May 24, 19, 12:39 pm
  #1  
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Angry Rebooked onto a lower fare class

Just got an email that one of my flights has been cancelled, immediately called Cathay Pacific to rebook it. They were very helpful (thankfully), but they've rescheduled the flights onto a lower fare class? My original flight was class B but they moved me to a class L (83 miles vs 650 miles). Should I be calling them again to fix it? Or is there nothing they can do.

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Old May 24, 19, 2:46 pm
  #2  
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CX should credit AM and CP according to the original ticket. Check with them.
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Old May 25, 19, 5:06 am
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Originally Posted by cxfan1960 View Post
CX should credit AM and CP according to the original ticket. Check with them.
Alright, I'll give them a call... More CX incompetence. Looks like I might Move Beyond them soon... :/
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Old May 26, 19, 7:44 am
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Originally Posted by the_emerald View Post
Alright, I'll give them a call... More CX incompetence. Looks like I might Move Beyond them soon... :/
trust me, they do that very often. and when you book BA economy flights as a tag on to CX flights, they almost always book into these low fare classes.

Just fly with what you have, and claim the miles for the original itinerary later.
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Old May 26, 19, 8:03 pm
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also note u got rebooked to Ba flight number and lost ur CX flight number... there lies complication...
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Old May 26, 19, 8:20 pm
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What is you CX segment on? L or B?

Flybe isn't OW, so the "fare mapping" doesn't have to be 1:1. I.e., L class in BA is same as L class in CX, but for flybe L class may be equivalent to B class.
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Old May 28, 19, 7:55 pm
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But the Flybe flight is a CX codeshare, so in that case B should still line up to B...
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Old May 29, 19, 4:58 am
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Originally Posted by peasant View Post
What is you CX segment on? L or B?

Flybe isn't OW, so the "fare mapping" doesn't have to be 1:1. I.e., L class in BA is same as L class in CX, but for flybe L class may be equivalent to B class.
My CX segment was EY R but upgraded to J.
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Old May 29, 19, 4:59 am
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I called CX today, they said to just send an email to their MPC email alongside my membership ID, booking ID and the tickets, and they'll put the missing points/miles in.
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