Calculating refund of return only
#16
Join Date: Nov 2007
Location: Beijing
Posts: 349
indeed. As far as I remember I can change it for about 1200CNY, but makes little sense, when I dont know when I might actually fly. Could hope for a typhoon on the 31st, and related free change of dates/cancellation, but thats no way to plan it ;-)
#17
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,819
Hope there is no harm in chiming in here, otherwise happy to create a new thread, but rather similiar, so perhaps this helps others to find things in one place:
I have flown three of the four sectors of this booking. Booking class is 'I' (fare bucket: IAARRYD8). Have tried two times now to get hold of Cathay from mainland China, and waiting times are just nuts (in excess of 15 min). So it was faster to type this here, then try again. If anyone has any ideas what the change conditions are and how much I can expect to pay for change, cancellation or refund, please enlighten me. (plus change might not be possible, as I am unlikely to do this trip for a while, at lest not before the 12 months ticket validity)
I have flown three of the four sectors of this booking. Booking class is 'I' (fare bucket: IAARRYD8). Have tried two times now to get hold of Cathay from mainland China, and waiting times are just nuts (in excess of 15 min). So it was faster to type this here, then try again. If anyone has any ideas what the change conditions are and how much I can expect to pay for change, cancellation or refund, please enlighten me. (plus change might not be possible, as I am unlikely to do this trip for a while, at lest not before the 12 months ticket validity)
#18
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,495
Cancellation you are likely to get nothing (1,250 refund fee)
Last edited by brunos; May 23, 2019 at 4:18 am
#19
Join Date: Nov 2007
Location: Beijing
Posts: 349
#20
Join Date: Nov 2007
Location: Beijing
Posts: 349
Never checked on Swiss as I needed to pass through HK on the way out and back. Total was about 20000 CNY I seem to remember
#21
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,819
Ah, that makes sense. I also only connect in HK when I actually need to be there. Same day connections are too risky from PEK and SHA unless you build in a longer layover than you would prefer. 20k seems like a good price.
#22
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Location: Hong Kong, France
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#23
Join Date: Nov 2007
Location: Beijing
Posts: 349
Mmmmh.... thanks. Planned on a project in HK with a few weeks stopover, but plans changed and took the train back in the end, plus unlikely I need to head to HK next week.
#24
Join Date: Nov 2007
Location: Beijing
Posts: 349
no use...?
So I called them, and they tell me there is no refund whatsoever! nice! Any thoughts on whats possible, without totally wasting the leg? Can I reroute to another combination of cities? Like PEK-HKG instead of HKG-PEK? OR HKG-TPE (or any other city in Taiwan?)
They only willing to refund airport charges!
The conditions are as below"
* ITINERARY - BEIJING CX HONGKONG CX BARCELONA//ZURICH CX
HONGKONG KA BEIJING
* BOOKING CLASS - I - BUSINESS
* EX-PEK PERMITTED ON/BEFORE 30JUN 19
* VALIDITY - MAXIMUM 12MONTHS
* PEK/HKG VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* HKG/BCN VALID ON ANY CX FLIGHT OPERATED BY CX
* ZRH/HKG VALID ON ANY CX FLIGHT OPERATED BY CX
* HKG/PEK VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* WHENEVER REBOOKING BEFORE JOURNEY COMMENCE OR INVOLVE
INTERLINE, THE DIFFERENCE IN FARE AND FUEL SURCHARGE NEEDS TO BE
RECALCULATED
* REBOOKING FEE CNY 1000 (PLUS FARE/TAX DIFFERENCE IF ANY)
* REROUTING FEE CNY 1500 (PLUS FARE/TAX DIFFERENCE IF ANY)
* NOSHOW FEE CNY1500 APPLIES PER PERSON PER TRANSACTION
*CHANGES MUST BE MADE BEFORE ORIGINAL FLIGHT/DATE
*TICKET MUST BE REVALIDATED/REISSUED BEFORE THE TICKETED FLIGHT/
DATE/TIME OR ELSE NOSHOW FEE WILL APPLY
* REFUND CHARGE CNY1500 FOR TOTALLY UNUSED TICKET
* NON-REFUNDABLE FOR PARTIALLY USED TICKET
* REFUND APPLIED ONLY WHEN RESIDUAL IS AVAILABLE AFTER DEDUCTING
THE APPLICABLE FARE
* NONENDORSABLE NONREROUTABLE NONREFUNDABLE
* FOR DETAILS REGARDING REDEMPTION OR MILEAGE ACCRUAL
* PLEASE KINDLY VISIT WWW.ASIAMILES.COM FOR MORE DETAILS
They only willing to refund airport charges!
The conditions are as below"
* ITINERARY - BEIJING CX HONGKONG CX BARCELONA//ZURICH CX
HONGKONG KA BEIJING
* BOOKING CLASS - I - BUSINESS
* EX-PEK PERMITTED ON/BEFORE 30JUN 19
* VALIDITY - MAXIMUM 12MONTHS
* PEK/HKG VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* HKG/BCN VALID ON ANY CX FLIGHT OPERATED BY CX
* ZRH/HKG VALID ON ANY CX FLIGHT OPERATED BY CX
* HKG/PEK VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* WHENEVER REBOOKING BEFORE JOURNEY COMMENCE OR INVOLVE
INTERLINE, THE DIFFERENCE IN FARE AND FUEL SURCHARGE NEEDS TO BE
RECALCULATED
* REBOOKING FEE CNY 1000 (PLUS FARE/TAX DIFFERENCE IF ANY)
* REROUTING FEE CNY 1500 (PLUS FARE/TAX DIFFERENCE IF ANY)
* NOSHOW FEE CNY1500 APPLIES PER PERSON PER TRANSACTION
*CHANGES MUST BE MADE BEFORE ORIGINAL FLIGHT/DATE
*TICKET MUST BE REVALIDATED/REISSUED BEFORE THE TICKETED FLIGHT/
DATE/TIME OR ELSE NOSHOW FEE WILL APPLY
* REFUND CHARGE CNY1500 FOR TOTALLY UNUSED TICKET
* NON-REFUNDABLE FOR PARTIALLY USED TICKET
* REFUND APPLIED ONLY WHEN RESIDUAL IS AVAILABLE AFTER DEDUCTING
THE APPLICABLE FARE
* NONENDORSABLE NONREROUTABLE NONREFUNDABLE
* FOR DETAILS REGARDING REDEMPTION OR MILEAGE ACCRUAL
* PLEASE KINDLY VISIT WWW.ASIAMILES.COM FOR MORE DETAILS
#25
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
So I called them, and they tell me there is no refund whatsoever! nice! Any thoughts on whats possible, without totally wasting the leg? Can I reroute to another combination of cities? Like PEK-HKG instead of HKG-PEK? OR HKG-TPE (or any other city in Taiwan?)
They only willing to refund airport charges!
The conditions are as below"
* ITINERARY - BEIJING CX HONGKONG CX BARCELONA//ZURICH CX
HONGKONG KA BEIJING
* BOOKING CLASS - I - BUSINESS
* EX-PEK PERMITTED ON/BEFORE 30JUN 19
* VALIDITY - MAXIMUM 12MONTHS
* PEK/HKG VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* HKG/BCN VALID ON ANY CX FLIGHT OPERATED BY CX
* ZRH/HKG VALID ON ANY CX FLIGHT OPERATED BY CX
* HKG/PEK VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* WHENEVER REBOOKING BEFORE JOURNEY COMMENCE OR INVOLVE
INTERLINE, THE DIFFERENCE IN FARE AND FUEL SURCHARGE NEEDS TO BE
RECALCULATED
* REBOOKING FEE CNY 1000 (PLUS FARE/TAX DIFFERENCE IF ANY)
* REROUTING FEE CNY 1500 (PLUS FARE/TAX DIFFERENCE IF ANY)
* NOSHOW FEE CNY1500 APPLIES PER PERSON PER TRANSACTION
*CHANGES MUST BE MADE BEFORE ORIGINAL FLIGHT/DATE
*TICKET MUST BE REVALIDATED/REISSUED BEFORE THE TICKETED FLIGHT/
DATE/TIME OR ELSE NOSHOW FEE WILL APPLY
* REFUND CHARGE CNY1500 FOR TOTALLY UNUSED TICKET
* NON-REFUNDABLE FOR PARTIALLY USED TICKET
* REFUND APPLIED ONLY WHEN RESIDUAL IS AVAILABLE AFTER DEDUCTING
THE APPLICABLE FARE
* NONENDORSABLE NONREROUTABLE NONREFUNDABLE
* FOR DETAILS REGARDING REDEMPTION OR MILEAGE ACCRUAL
* PLEASE KINDLY VISIT WWW.ASIAMILES.COM FOR MORE DETAILS
They only willing to refund airport charges!
The conditions are as below"
* ITINERARY - BEIJING CX HONGKONG CX BARCELONA//ZURICH CX
HONGKONG KA BEIJING
* BOOKING CLASS - I - BUSINESS
* EX-PEK PERMITTED ON/BEFORE 30JUN 19
* VALIDITY - MAXIMUM 12MONTHS
* PEK/HKG VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* HKG/BCN VALID ON ANY CX FLIGHT OPERATED BY CX
* ZRH/HKG VALID ON ANY CX FLIGHT OPERATED BY CX
* HKG/PEK VALID ON ANY CX/KA FLIGHT OPERATED BY CX/KA/KA
* WHENEVER REBOOKING BEFORE JOURNEY COMMENCE OR INVOLVE
INTERLINE, THE DIFFERENCE IN FARE AND FUEL SURCHARGE NEEDS TO BE
RECALCULATED
* REBOOKING FEE CNY 1000 (PLUS FARE/TAX DIFFERENCE IF ANY)
* REROUTING FEE CNY 1500 (PLUS FARE/TAX DIFFERENCE IF ANY)
* NOSHOW FEE CNY1500 APPLIES PER PERSON PER TRANSACTION
*CHANGES MUST BE MADE BEFORE ORIGINAL FLIGHT/DATE
*TICKET MUST BE REVALIDATED/REISSUED BEFORE THE TICKETED FLIGHT/
DATE/TIME OR ELSE NOSHOW FEE WILL APPLY
* REFUND CHARGE CNY1500 FOR TOTALLY UNUSED TICKET
* NON-REFUNDABLE FOR PARTIALLY USED TICKET
* REFUND APPLIED ONLY WHEN RESIDUAL IS AVAILABLE AFTER DEDUCTING
THE APPLICABLE FARE
* NONENDORSABLE NONREROUTABLE NONREFUNDABLE
* FOR DETAILS REGARDING REDEMPTION OR MILEAGE ACCRUAL
* PLEASE KINDLY VISIT WWW.ASIAMILES.COM FOR MORE DETAILS
which is English for "you will never get your money back".
In exchange for a low price, you gave away all the things you now want to make use of.
Many people seem to forget, a ticket is not only the price, also the conditions. If you do not like the conditions, get a ticket with better conditions (and for a -sometimes- significantly higher price).
Yep, you can get back to "taxes", though there will probably a handling fee for that, resulting in a low amount to get back. Happy claiming ......
#26
Join Date: Nov 2007
Location: Beijing
Posts: 349
So, Cambo's lecture aside, does anyone have some creative advice on whats possible in terms of re-routing?
#27
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Thanks for the lecture...! I do speak and read english, so yes, I understand the phrase "Nonrefundable". No need to add this to the discussion, as its really as useful as a chocolate teapot!
So, Cambo's lecture aside, does anyone have some creative advice on whats possible in terms of re-routing?
So, Cambo's lecture aside, does anyone have some creative advice on whats possible in terms of re-routing?
Let me explain to you: Not re-routable, so no possibilities to do a rerouting.
#28
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 41,819
Thanks for the lecture...! I do speak and read english, so yes, I understand the phrase "Nonrefundable". No need to add this to the discussion, as its really as useful as a chocolate teapot!
So, Cambo's lecture aside, does anyone have some creative advice on whats possible in terms of re-routing?
So, Cambo's lecture aside, does anyone have some creative advice on whats possible in terms of re-routing?
I didn't scrutinize the fare rules myself (because reading that stuff gives me a headache), but if the change fee is only Y1000, that's obviously a damn good price for business class HKG-PEK, and I'm guessing that you will want to fly that route within the next 6 or (less likely permitted) 12 months.
#29
Join Date: Nov 2007
Location: Beijing
Posts: 349
I didn't scrutinize the fare rules myself (because reading that stuff gives me a headache), but if the change fee is only Y1000, that's obviously a damn good price for business class HKG-PEK, and I'm guessing that you will want to fly that route within the next 6 or (less likely permitted) 12 months.
UPDATE: it was in fact possible to reroute the last sector (despite what some have said here) although only to another destination in mainland China.
Last edited by timesnaps; May 31, 2019 at 12:40 am Reason: update