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-   -   Upgraded via Asia Miles - no points/miles for flight? (https://www.flyertalk.com/forum/cathay-pacific-marco-polo-club/1969534-upgraded-via-asia-miles-no-points-miles-flight.html)

the_emerald May 13, 19 12:09 pm

Upgraded via Asia Miles - no points/miles for flight?
 
Hi all, first time posting. I recently decided to spend some Asia Miles to upgrade a LHR to HKG flight from PE to Business. However, I noticed that after applying the upgrade I would not be receiving any miles or club points for the flight (the Manage Flights page shows "-" for both Club Points and Miles). Upon calling the marco polo club, they indeed confirmed that's the case.

Seems a bit crappy - when I upgrade, I lose the points/miles that I would accrue if I didn't upgrade in the first place. Am I the only one? The FAQ pinned seems to suggest otherwise...

Cheers.

garykung May 13, 19 8:19 pm

Uninformed agent.

You will still get the credit for PE, not the upgraded business. But IIRC, some claims CX credits the upgraded business. So I am not sure which is the case.

But you will get the credit for sure.

gpia May 14, 19 5:30 am

Any agent should know better than that.

By the way: you'll also notice it will say CANCELLED for your original flight which always freaks me out for a second after login. Just a heads up ;)

https://cimg5.ibsrv.net/gimg/www.fly...7c9b1647e5.png

etkuo May 14, 19 3:01 pm

Ya I will agree with the previous 2 replies that any agents should have known better. This should be a very common AM transactions.

As for the website displaying 0 AM/CP after the upgrade is ticketed, this bug has existed for years in my memory. Classic CX IT I guess...

ernestnywang May 15, 19 7:36 am


Originally Posted by garykung (Post 31098370)
Uninformed agent.

You will still get the credit for PE, not the upgraded business. But IIRC, some claims CX credits the upgraded business. So I am not sure which is the case.

But you will get the credit for sure.

When I upgraded SHA-HKG from M class to U class last October, I got the credit for W/R class. However, I just took TPE-HKG-CGK upgraded from V to U class, but got just the standard M/L/V class credit.

the_emerald May 15, 19 7:45 am


Originally Posted by ernestnywang (Post 31103451)
When I upgraded SHA-HKG from M class to U class last October, I got the credit for W/R class. However, I just took TPE-HKG-CGK upgraded from V to U class, but got just the standard M/L/V class credit.

Did you get credits for both AM and MPC?


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