Cathay Business Class tickets cancel and refund best way?
May 1, 2019, 7:56 am
#1
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Cathay Business Class tickets cancel and refund best way?
My in laws were to fly in Cathay Business class in August from Dubai to San Francisco and due to medical emergency both tickets needs to be canceled as they will not be able to travel anymore. What is the best way to cancel the tickets to get the refund issued? Is there a 100% refund possible due to medical emergency. We can produce certificates of their illness and medical treatment.
May 1, 2019, 8:40 am
#2
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Do you mind posting the ticket type and fare rules?
If they're nonrefundable, the bad news is you're probably SOL. There isn't a provision I'm aware of where you get a refund if you have a medical situation before.
However, most biz tickets are refundable with a charge, I don't think there are many non-refundable tickets if you haven't started the journey yet. (If they're halfway through the journey though, forget about it). I don't think you can get the charge waived.
If they're nonrefundable, the bad news is you're probably SOL. There isn't a provision I'm aware of where you get a refund if you have a medical situation before.
However, most biz tickets are refundable with a charge, I don't think there are many non-refundable tickets if you haven't started the journey yet. (If they're halfway through the journey though, forget about it). I don't think you can get the charge waived.
May 1, 2019, 10:39 am
#3
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Sorry for the op’s in law and I hope their situation improves swiftly. However, i don’t think we can ever repeat this enough: everyone who would mind losing their ticket is something went wrong should get travel insurance. If airlines routinely allowed passengers to get a refund anyway when they get ill, have an accident, or a problem on their way to the airport, nobody would need or buy them.
May 1, 2019, 12:35 pm
#4
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Thanks for both the responses.
The trip is yet to start.
The planned itinerary begins in August. We didn't get any travel insurance yet.
The trip is yet to start.
The planned itinerary begins in August. We didn't get any travel insurance yet.
May 1, 2019, 2:35 pm
#7
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If travel insurance has not already been purchased, it would now be fraudulent to purchase it now in the knowledge that you need to cancel with the intent to claim. This is a useful example to highlight that the moment you book some travel, if you intend to purchase insurance for a trip you should do so as soon after booking as possible.
May 2, 2019, 12:01 am
#9
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