SCMP: Petty theft "costs us millions", says CX
Apr 28, 2019, 11:31 am
#76
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
"Airline sources say staff are being searched ....."
To me, that doesn't look like it has been publicly announced by CX. Not to say, a message like this, is more a union statement to show "look how poor these CX employees are treated". Just PR some not-CX to make themselves important.
Since this kind of theft is a gliding scale, where in the end, the passengers (and as such also the company) are the ones who suffer from the habit, drawing a clear and firm line is certainly not bad. At least, as long as these petty things aren't official or unofficial secondary items coming with the job. It's nothing different from people "Stealing" hours from a company, by doing personal social media when at work. That's also theft, when it's more than emergency items.
Apr 29, 2019, 1:57 am
#77
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Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
or cx stealing hours from staff. staff should work to rule, let delays be delays and only allow pax to get 1 meal when they are meant to eat and not at other times, have pax deal w their excess bags and wait for them to surrender to cargo hold and what not
passengers who brought on more than what they are allowed are also stealing space from other fare-paying passengers but cx NEVER bothered sorting them out
passengers who brought on more than what they are allowed are also stealing space from other fare-paying passengers but cx NEVER bothered sorting them out
Apr 30, 2019, 3:09 am
#78
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Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
Have just seen photos of staff pouring every wine and spirit down the toliet on multiple flights.
Empty bottles left to be counted.
CX will score own goal yet again.
People are your business. - Fu*k wit them, they will hit back twice as hard.
Empty bottles left to be counted.
CX will score own goal yet again.
People are your business. - Fu*k wit them, they will hit back twice as hard.
Apr 30, 2019, 3:21 am
#79
Join Date: Jan 2011
Posts: 2,344
And what is the purpose of pouring it down the toilet?
Apr 30, 2019, 3:49 am
#80
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Cost Cathay more money - the hate the staff have against the company is palpable.
They won’t take water or ice cream, but happy to pour champagne in toilet.
Which cost more? Which can’t be proved
They won’t take water or ice cream, but happy to pour champagne in toilet.
Which cost more? Which can’t be proved
Apr 30, 2019, 4:22 am
#81
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Those are opened bottles which should not be served on the next flight. I believe even coffee are discarded the same way.
Apr 30, 2019, 5:52 am
#83
Join Date: May 2017
Posts: 178
I’m not surprised crew will now pour away whole bottles of vodka etc, I would if that’s the game the company want to play. Every penny saved is not going to crew anyways.
apparently the manager cabin service went around briefing rooms to tell crew not to offer alcohol proactively as some flights are seeing very high consumptions. If these flights are continually seeing high consumptions they will be investigated.
Apr 30, 2019, 7:21 am
#84
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I have video and photos.
I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.
More than one flight.
CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.
Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end
it needs to start with respect
I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.
More than one flight.
CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.
Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end
it needs to start with respect
Apr 30, 2019, 9:48 am
#87
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
I have video and photos.
I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.
More than one flight.
CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.
Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end
it needs to start with respect
I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.
More than one flight.
CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.
Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end
it needs to start with respect
Apr 30, 2019, 10:02 am
#88
Join Date: May 2017
Posts: 178
Taking high value items is wrong, no one’s denying that.
But management needs to turn a blind eye on 0 value items such as left over perishables. Is it necessary to hand out warning letters over bread rolls, croissants and CX branded pens?
CX is loosing more than they ever had over bread rolls. Other airlines’ management got this figured out, why can’t CX?
What CX doing is fighting pettiness with more pettiness. This vicious cycle will never end.
Does it matter whether left over food goes to landfill or home with crew? Not really, but at least crew will feel their work is appreciated and there’s mutual trust. It will also be less ironic than lending out TG pens on CX flights.
But management needs to turn a blind eye on 0 value items such as left over perishables. Is it necessary to hand out warning letters over bread rolls, croissants and CX branded pens?
CX is loosing more than they ever had over bread rolls. Other airlines’ management got this figured out, why can’t CX?
What CX doing is fighting pettiness with more pettiness. This vicious cycle will never end.
Does it matter whether left over food goes to landfill or home with crew? Not really, but at least crew will feel their work is appreciated and there’s mutual trust. It will also be less ironic than lending out TG pens on CX flights.
May 2, 2019, 4:22 am
#90
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
I have video and photos.
I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.
More than one flight.
CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.
Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end
it needs to start with respect
I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.
More than one flight.
CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.
Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end
it needs to start with respect