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SCMP: Petty theft "costs us millions", says CX

SCMP: Petty theft "costs us millions", says CX

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Old Apr 28, 19, 11:31 am
  #76  
 
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Originally Posted by christep View Post
Do we have any evidence that CX choose to take this to the press rather than it being leaked by associates of the cabin crew who were caught?
SCMP did state:
"Airline sources say staff are being searched ....."

To me, that doesn't look like it has been publicly announced by CX. Not to say, a message like this, is more a union statement to show "look how poor these CX employees are treated". Just PR some not-CX to make themselves important.

Since this kind of theft is a gliding scale, where in the end, the passengers (and as such also the company) are the ones who suffer from the habit, drawing a clear and firm line is certainly not bad. At least, as long as these petty things aren't official or unofficial secondary items coming with the job. It's nothing different from people "Stealing" hours from a company, by doing personal social media when at work. That's also theft, when it's more than emergency items.
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Old Apr 29, 19, 1:57 am
  #77  
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or cx stealing hours from staff. staff should work to rule, let delays be delays and only allow pax to get 1 meal when they are meant to eat and not at other times, have pax deal w their excess bags and wait for them to surrender to cargo hold and what not

passengers who brought on more than what they are allowed are also stealing space from other fare-paying passengers but cx NEVER bothered sorting them out
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Old Apr 30, 19, 3:09 am
  #78  
 
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Have just seen photos of staff pouring every wine and spirit down the toliet on multiple flights.

Empty bottles left to be counted.

CX will score own goal yet again.

People are your business. - Fu*k wit them, they will hit back twice as hard.
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Old Apr 30, 19, 3:21 am
  #79  
 
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Originally Posted by deadinabsentia View Post
Have just seen photos of staff pouring every wine and spirit down the toliet on multiple flights.

Empty bottles left to be counted.

CX will score own goal yet again.

People are your business. - Fu*k wit them, they will hit back twice as hard.
And what is the purpose of pouring it down the toilet?
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Old Apr 30, 19, 3:49 am
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Cost Cathay more money - the hate the staff have against the company is palpable.

They won’t take water or ice cream, but happy to pour champagne in toilet.

Which cost more? Which can’t be proved
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Old Apr 30, 19, 4:22 am
  #81  
 
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Originally Posted by deadinabsentia View Post
Have just seen photos of staff pouring every wine and spirit down the toliet on multiple flights.

Empty bottles left to be counted.

CX will score own goal yet again.

People are your business. - Fu*k wit them, they will hit back twice as hard.
Those are opened bottles which should not be served on the next flight. I believe even coffee are discarded the same way.
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Old Apr 30, 19, 5:19 am
  #82  
 
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do they even pour away whole bottles of spirits too?
i mean its quite conceivable that some spirits may only have 1 pour and to throw away the bottle seems wasteful
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Old Apr 30, 19, 5:52 am
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Originally Posted by ermen View Post
do they even pour away whole bottles of spirits too?
i mean its quite conceivable that some spirits may only have 1 pour and to throw away the bottle seems wasteful
hard liquor is supposed to be kept for future flights. On customs forms, crew notes down the original quantity and end of flight quantity.

I’m not surprised crew will now pour away whole bottles of vodka etc, I would if that’s the game the company want to play. Every penny saved is not going to crew anyways.

apparently the manager cabin service went around briefing rooms to tell crew not to offer alcohol proactively as some flights are seeing very high consumptions. If these flights are continually seeing high consumptions they will be investigated.
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Old Apr 30, 19, 7:21 am
  #84  
 
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I have video and photos.

I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.

More than one flight.


CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.

Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end

it needs to start with respect
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Old Apr 30, 19, 7:33 am
  #85  
 
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So you should encourage staff to steal for their own benefit in order to save the company money? That's the type of culture we should encourage?
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Old Apr 30, 19, 7:37 am
  #86  
 
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There's no goodwill from the company, why should staff give company goodwill?

Sad, but CX's dysfunctional labor relation is a pretty accurate depiction of the HK labor market in general I would say.
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Old Apr 30, 19, 9:48 am
  #87  
 
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Originally Posted by deadinabsentia View Post
I have video and photos.

I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.

More than one flight.


CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.

Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end

it needs to start with respect
Is petty theft the way of crews showing respect?
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Old Apr 30, 19, 10:02 am
  #88  
 
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Taking high value items is wrong, no one’s denying that.

But management needs to turn a blind eye on 0 value items such as left over perishables. Is it necessary to hand out warning letters over bread rolls, croissants and CX branded pens?

CX is loosing more than they ever had over bread rolls. Other airlines’ management got this figured out, why can’t CX?

What CX doing is fighting pettiness with more pettiness. This vicious cycle will never end.

Does it matter whether left over food goes to landfill or home with crew? Not really, but at least crew will feel their work is appreciated and there’s mutual trust. It will also be less ironic than lending out TG pens on CX flights.
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Old May 2, 19, 4:01 am
  #89  
 
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a final warning has been given to those concerned
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Old May 2, 19, 4:22 am
  #90  
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Originally Posted by deadinabsentia View Post
I have video and photos.

I wont post, but all bottles we’re poured.
spirites, wine, all opened. All poured.

More than one flight.


CX mananagent will never learn. Crews control cost.
Pilots & Cabin Crew.

Pissing them off leads to retaliation.. which leads to Swire employing ‘Secret Shoppers’... which increase cost.. it doesn’t end

it needs to start with respect
poured down the big white tank for the toilet? or into other branded bottles?
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