Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Cathay Pacific | Marco Polo Club
Reload this Page >

SCMP: Petty theft "costs us millions", says CX

SCMP: Petty theft "costs us millions", says CX

Reply

Old Apr 23, 19, 9:53 pm
  #46  
 
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, GP Courtesy Card, Marriott LT Titanium
Posts: 2,904
I remember years ago when they were serving caviar in F out of the big tins... They use to load 2 or 3 tins for every flight.... It was common knowledge back then that a lot of the crew only used 1 tin for the cabin, and kept the 2nd or 3rd tin for themselves... Some stories even said a few ISMs use to take the tins back home and resold them....
tfung is offline  
Reply With Quote
Old Apr 23, 19, 10:12 pm
  #47  
Suspended
 
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,959
Originally Posted by Fly Me To The Moon View Post
Did CX recently downsize even the Evian water to 330mL (to cut costs)? I have always received 500mL in the past.
u're right. 500, not 330.
kaka is offline  
Reply With Quote
Old Apr 23, 19, 10:15 pm
  #48  
Suspended
 
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,959
Originally Posted by tfung View Post
I remember years ago when they were serving caviar in F out of the big tins... They use to load 2 or 3 tins for every flight.... It was common knowledge back then that a lot of the crew only used 1 tin for the cabin, and kept the 2nd or 3rd tin for themselves... Some stories even said a few ISMs use to take the tins back home and resold them....
not surprised. i doubt many flights would have 2 tins consumed (for the 3rd) - more like as a backup to the first. The fix for such $$ items is simple, mark and count the tins, I've (defo) seen this on SQ, and maybe ANA.
kaka is offline  
Reply With Quote
Old Apr 24, 19, 12:39 am
  #49  
 
Join Date: Jun 2010
Location: Hong Kong
Programs: MPC, HH & others
Posts: 144
Originally Posted by SiempreBCNJFK View Post
I read an article somewhere that some cabin crew members will sell "acquired" items on eBay just to make extra money. Things such as amenity kits, pyjamas, blankets. I don't think they're all from items left behind by passengers either.
Plenty of these being sold in "Bulk" on Carousell HK. They sell pens, cutlery, kits and even uniforms for 25K a pop.
Hottub Cowboy is offline  
Reply With Quote
Old Apr 24, 19, 1:25 am
  #50  
 
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,063
Originally Posted by Hottub Cowboy View Post
Plenty of these being sold in "Bulk" on Carousell HK. They sell pens, cutlery, kits and even uniforms for 25K a pop.
25K?
FlyPointyEnd is offline  
Reply With Quote
Old Apr 24, 19, 4:09 am
  #51  
Suspended
 
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,959
Originally Posted by FlyPointyEnd View Post
25K?
possibly from the manufacturer

of course, everyone else can steal a large amount- except i suppose those who have even 1 uniform outstanding when they are due to rerurn would have a hard time explaining.
kaka is offline  
Reply With Quote
Old Apr 24, 19, 7:40 am
  #52  
 
Join Date: Mar 2006
Location: HKG
Programs: CX DM
Posts: 207
Originally Posted by Visconti View Post
This.

Not suggesting CX FAs or FAs in general are more prone to this than others, but I've seen this happen in various service industries, where employees are potentially incentivized by withholding something from customers (especially when it's complimentary) to benefit themselves. In my view, it's best to eliminate this potential conflict of interest with a zero tolerance policy and mandating anything perishable unused by pax are thrown away as waste.

Far as making FAs unhappy, anyone who quits because of the losing of this perk should, since, obviously, this profession isn't really for them. And, as to the environmental concerns (not wasting stuff) I'm sure the...ah...Earth can survive.
The Earth can definitely survive, but I doubt humans can. That's the difference. Long after we are all gone, the Earth will still go on as it has for millions of years...

Anyway, the point is - letting the FAs bring home food that would otherwise go to the landfill can only be seen as a good thing. If that constitutes as theft then CX is barking up the wrong tree. Of course stealing cutlery, unopened bottles of alcohol and caviar will be crossing the line.
flubber is offline  
Reply With Quote
Old Apr 24, 19, 11:25 am
  #53  
 
Join Date: Aug 2012
Posts: 1,424
Originally Posted by flubber View Post
Anyway, the point is - letting the FAs bring home food that would otherwise go to the landfill can only be seen as a good thing. If that constitutes as theft then CX is barking up the wrong tree. Of course stealing cutlery, unopened bottles of alcohol and caviar will be crossing the line.
In principle, I don't disagree.

However, in practice, there will invariably be some, even if it's a small minority, who may potentially retain some inventory for personal use, rather than dispense liberally to onboard pax. Of course, in the overall scheme of things, the amount saved may be inconsequential (especially given the potential PR value), but, CX must have felt the issue was enough to warrant a more assertive stance.

I would even argue that perishable items, those specifically designated for inflight pax consumption, should be offered to any pax who would want them. I'd imagine, on many routes, there surely would be enough pax, where the issue of waste wouldn't be a central problem. If there are enough pax who "steal" stuff from the lounges, surely there will be enough to take whatever stock leftover.

PS - as to "stealing" from lounges, I too am guilty. Upon leaving, I always take a can of Perrier. So, I do understand the FAs' perspective where punishing those for simply taking water/light snack (as a matter of convenience), while within the letter of zero tolerance, certainly isn't consistent with the spirit of reducing theft. CX should consider itself too classy an outfit to engage in such pettiness.
nancypants likes this.

Last edited by Visconti; Apr 24, 19 at 11:34 am Reason: added PS...
Visconti is offline  
Reply With Quote
Old Apr 24, 19, 7:51 pm
  #54  
 
Join Date: Jan 2011
Location: Hong Kong
Programs: CX
Posts: 1,484
Originally Posted by Visconti View Post
PS - as to "stealing" from lounges, I too am guilty. Upon leaving, I always take a can of Perrier. So, I do understand the FAs' perspective where punishing those for simply taking water/light snack (as a matter of convenience), while within the letter of zero tolerance, certainly isn't consistent with the spirit of reducing theft. CX should consider itself too classy an outfit to engage in such pettiness.
Well, we are a customer of the lounge - the can of Perrier or bottle of water was purchased and placed there for our consumption. Not the same as a FA on a CX flight; this would be similar to a lounge worker grabbing a bottle before heading out.
lixiaojuventus likes this.
CX HK is online now  
Reply With Quote
Old Apr 24, 19, 7:56 pm
  #55  
 
Join Date: Apr 2019
Location: JFK BOS LAX
Programs: DL Diamond; VS Gold; Uber Diamond
Posts: 97
Originally Posted by CX HK View Post
Well, we are a customer of the lounge - the can of Perrier or bottle of water was purchased and placed there for our consumption. Not the same as a FA on a CX flight; this would be similar to a lounge worker grabbing a bottle before heading out.

1) None of this is really that surprising, bothersome, or concerning.

2) @CX HK, wow, you must be a ton of fun to work with. Please may I never be put on a project with the Water Bottle Counter.

3) Yes, the products were placed for our consumption. Just as the 20cent can of soda was. If overconsumption or theft was a problem, they'd limit access to 2-3 servers who could provide upon request. Likewise with FAs, if overonsumption or theft were an issue, they'd limit access or implement stringent inventory controls. But they dont. See point #2 .

How this thread has gotten so much attention is beyond me. PAX that "steal" (myself included) are a far greater threat.
kaka likes this.
CatchFlightsNotFeelings is offline  
Reply With Quote
Old Apr 24, 19, 8:46 pm
  #56  
 
Join Date: Apr 2019
Location: YYZ
Programs: Aeroplan, MP
Posts: 28
Actually the biggest theft in retail is internally from employees, not from customers shopping....the employees know the systems and how to by pass it... I realize this isn't retail just an explanation perhaps why Management is clamping down...When I worked at Mcdonalds centuries ago, any excess food at the end of the night had to be thrown out. Rational was so people did not over cook on purpose to take the food home. (less of an issue now)
eagle215 is offline  
Reply With Quote
Old Apr 24, 19, 9:27 pm
  #57  
 
Join Date: Jan 2011
Location: Hong Kong
Programs: CX
Posts: 1,484
Originally Posted by CatchFlightsNotFeelings View Post
1) None of this is really that surprising, bothersome, or concerning.

2) @CX HK, wow, you must be a ton of fun to work with. Please may I never be put on a project with the Water Bottle Counter.

3) Yes, the products were placed for our consumption. Just as the 20cent can of soda was. If overconsumption or theft was a problem, they'd limit access to 2-3 servers who could provide upon request. Likewise with FAs, if overonsumption or theft were an issue, they'd limit access or implement stringent inventory controls. But they dont. See point #2 .

How this thread has gotten so much attention is beyond me. PAX that "steal" (myself included) are a far greater threat.
Not sure what the personal attack was for? I was merely clarifying the fact that the comparison was inaccurate. In fact, if you had bothered to read my earlier post, you would know I am actually OK with F/A's taking food items and whatnot off the plane, but that it is ruined by some bad apples who go overboard and steal cutlery to resell, etc.

Relax and re-read.
Carfield likes this.
CX HK is online now  
Reply With Quote
Old Apr 25, 19, 1:16 am
  #58  
 
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,063
Again, why are we still at the topic of stealing bottled water and garlic bread? When in fact I'm pretty sure it only started becoming an issue when cutlery, amenity kits and bottles of wine and champagne started going missing.
lixiaojuventus likes this.
FlyPointyEnd is offline  
Reply With Quote
Old Apr 25, 19, 1:26 am
  #59  
 
Join Date: May 2017
Posts: 159
Because crew have stopped taking high value items long time ago.

CX handed out suspensions and warning letters to those 6 crews caught with left over bread roll, croissant, fruit and a bottled water and did a PR parade with it.
Carfield and kaka like this.
jckl is offline  
Reply With Quote
Old Apr 25, 19, 1:31 am
  #60  
 
Join Date: Jun 2010
Location: Hong Kong
Programs: MPC, HH & others
Posts: 144
Originally Posted by FlyPointyEnd View Post
25K?
Yes and used.
There were three on sale last week and they have been sold since. Staff uniform pins are also on sale for $500 HKD. Pilots hats sell for $1500-$2500 and there is one auction up at the moment.

Here's another auction from yesterday
https://ibb.co/bLTyfyg
Hottub Cowboy is offline  
Reply With Quote

Thread Tools
Search this Thread