So what happens to the food, ice-cream, left over from the flight?
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Originally Posted by azepine00
(Post 31027515)
Complete and utter nonsense. Even if the total adds up to "millions" it is a miniscule and completely insignificant fraction of cx overall costs. They carry 30M pax per year so the loss is 10 cents per pax? How much money does staff morale cost?
Where does one draw the line at allowing theft to "increase" morale ? Remember, unlike USA F/A s are still prestigious jobs. |
Let's suppose CX suffers HK$50 leakage per flight. At 6000 flights per month, that's HK$3.6M lost per year. Under CX's current operating environment, where they're not swimming in consistent profits, I could see how they might go after this. I doubt they would be this extreme over a couple pots of ice cream only.
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Originally Posted by SW7London
(Post 31027739)
1GBP in London for one bottle of 1.5L Evian? Where?
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Originally Posted by hkskyline
(Post 31028339)
So what happens to the food, ice-cream, left over from the flight?
except some say icecream get recycled into the storage- i dont think so. |
Originally Posted by hkskyline
(Post 31028339)
So what happens to the food, ice-cream, left over from the flight?
Everything else go to land fill or incinerators, even for unused non-perishables such as tea bags. Cheaper to reassemble a new standard unit than to unpack and reassemble. It is also unhygienic to load opened packets onto new flights not knowing what happened to them previously. Food safety regulations also prohibits re-chilling perishables and thawed frozen food (aka all meals and fresh food items). Ice cream would have melted by landing, dry ice don't last that long. Once a year, they do a PR photoshoot of off duty staff sorting these items for charities though. I personally think it's reasonable for crew to take bread roll, croissants and yogurt cups to eat on the way home, which are destined for the landfill anyways. The ones that were suspended this time were allegedly caught with these otherwise 0 value items. CX just comes across as incredibly stingy and pathetic.
Originally Posted by Frayed_Yak
At 6000 flights per month, that's HK$3.6M lost per year.
Originally Posted by HMPS
Remember, unlike USA F/A s are still prestigious jobs.
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Originally Posted by Frayed_Yak
(Post 31029019)
Let's suppose CX suffers HK$50 leakage per flight. At 6000 flights per month, that's HK$3.6M lost per year. Under CX's current operating environment, where they're not swimming in consistent profits, I could see how they might go after this. I doubt they would be this extreme over a couple pots of ice cream only.
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Is it not the passengers who steal the most? Plates, cutlery, pillows etc all taken as a souvenir of the flight?
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Originally Posted by jckl
(Post 31029196)
I personally think it's reasonable for crew to take bread roll, croissants and yogurt cups to eat on the way home, which are destined for the landfill anyways. The ones that were suspended this time were allegedly caught with these otherwise 0 value items. CX just comes across as incredibly stingy and pathetic.
And don't forget - before the raid, CX has, per the media, issued an internal memo aka ultimatum about this practice just weeks ago. So yes - it is bad to let good food into waste. But the FAs literally asked for the troubles. You can't really say they are not warned. |
Big issue is, CCs' get tempted bringing the "sold out" message to the customers, just to be able to take home the goodies themselves. It's a downhill sliding situation. Some 40 years ago, I worked in a huge restaurant, and as serving staff, we did the same. Nothing new under the sun, so to say.
Regarding costs: Some 10 years ago, I made an average profit per leg calculation for Easyjet: A whopping USD 20. :eek: LH would be some more, though not that much. So, think about that, when judging about these "taking home" actions. |
Originally Posted by Cambo
(Post 31030297)
Big issue is, CCs' get tempted bringing the "sold out" message to the customers, just to be able to take home the goodies themselves. It's a downhill sliding situation.
Not suggesting CX FAs or FAs in general are more prone to this than others, but I've seen this happen in various service industries, where employees are potentially incentivized by withholding something from customers (especially when it's complimentary) to benefit themselves. In my view, it's best to eliminate this potential conflict of interest with a zero tolerance policy and mandating anything perishable unused by pax are thrown away as waste. Far as making FAs unhappy, anyone who quits because of the losing of this perk should, since, obviously, this profession isn't really for them. And, as to the environmental concerns (not wasting stuff) I'm sure the...ah...Earth can survive. |
Originally Posted by Cambo
(Post 31030297)
Big issue is, CCs' get tempted bringing the "sold out" message to the customers, just to be able to take home the goodies themselves. It's a downhill sliding situation. Some 40 years ago, I worked in a huge restaurant, and as serving staff, we did the same. Nothing new under the sun, so to say.
Regarding costs: Some 10 years ago, I made an average profit per leg calculation for Easyjet: A whopping USD 20. :eek: LH would be some more, though not that much. So, think about that, when judging about these "taking home" actions. I've never had "Sorry we have run out of OJ or 1.5L Bottle Water". Once in a while the 330ml evian ran out. Except for caviar, what has ever ran out on the hundreds/thousands of flight we have taken? |
Originally Posted by christep
(Post 31029957)
That's less that the salary of one senior captain. If they feel that's worth making a fuss about publically then their PR people are completely screwed up.
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Originally Posted by Visconti
(Post 31030350)
This.
Not suggesting CX FAs or FAs in general are more prone to this than others, but I've seen this happen in various service industries, where employees are potentially incentivized by withholding something from customers (especially when it's complimentary) to benefit themselves. In my view, it's best to eliminate this potential conflict of interest with a zero tolerance policy and mandating anything perishable unused by pax are thrown away as waste. Far as making FAs unhappy, anyone who quits because of the losing of this perk should, since, obviously, this profession isn't really for them. And, as to the environmental concerns (not wasting stuff) I'm sure the...ah...Earth can survive. for each kg of trash from each flight (out of 227.8 flights per day avg in feb(FYI its 226.5 in jan)), it would be 0.2tonne in the junk yard every day for 1 kg in all flights. and we are talking about 100skg in 50ish LH flights before fuel. x365. Or alternatively, i think the Earth can survive better with less human beings. |
Originally Posted by kaka
(Post 31030876)
the only thing that seems to have sold out is the 60 cup noodles that they would let flow into J and F cabin.
I've never had "Sorry we have run out of OJ or 1.5L Bottle Water". Once in a while the 330ml evian ran out. Except for caviar, what has ever ran out on the hundreds/thousands of flight we have taken? |
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