Does anyone know what happened to the CX829 YYZ-HKG flight this morning?
Feb 25, 2019, 8:56 am
#1
Original Poster
Join Date: Oct 2013
Posts: 4
Does anyone know what happened to the CX829 YYZ-HKG flight this morning?
Hello!
Does anyone know what happened to the CX 829 flight that left Toronto this morning? It shows the flight returning to Toronto and then taking off again to Osaka?
Thanks in advance!
Does anyone know what happened to the CX 829 flight that left Toronto this morning? It shows the flight returning to Toronto and then taking off again to Osaka?
Thanks in advance!
Feb 25, 2019, 10:10 am
#2
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
I would guess there was a problem (medical?) on board so the plane has to return. After that the crew doesn’t have enough time to fly to HKG so they fly to KIX and change crew...
Feb 25, 2019, 10:20 am
#3
Join Date: Oct 1999
Location: New York
Posts: 7,347
I don't think the aircraft ever left Toronto. It just got delayed till 5am for some reasons. It looked like a mechanical reason.
It looked like the crews would run out of time to go nonstop to HKG when they were ready. It is possibly easier for everyone to go to Osaka and get a crew change.
Here is the info from expertflyer:
"DOCX829/25FEB
* OPERATIONAL FLIGHT INFO * CX 829 0 MO 25FEB19
CITY INFO HOUR (LOCAL)
YYZ LEFT THE GATE 0426
TOOK OFF 0509
ESTIMATED TIME OF ARRIVAL 0838 KIX
KIX ESTIMATED TIME OF DEPARTURE 1000
ESTIMATED TIME OF ARRIVAL 1305 HKG
HKG AIRCRAFT EXPECTED AT GATE 1315
*1A PLANNED FLIGHT INFO* CX 829 0 MO 25FEB19 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YYZ 0420 MO JCDIWREYBHK/BD 77W 13:40
MLVSNQO/BD
KIX 0800 TU 0900 TU JCDIWREYBHK/BD 1:00 4:15
HKG 1215 TU 18:55
COMMENTS-
1.YYZ KIX - I/ TECHNICAL LANDING
2.KIX HKG - I/ TECHNICAL LANDING
3.ENTIRE FLT- MEMBER OF ONEWORLD
4.YYZ KIX - DEPARTS TERMINAL 3
5.KIX HKG - DEPARTS TERMINAL 1
6.YYZ KIX - ARRIVES TERMINAL 1
7.KIX HKG - ARRIVES TERMINAL 1
8.ENTIRE FLT- 1/ MOVIE
9.ENTIRE FLT- 10/ SHORT FEATURE VIDEO
10.ENTIRE FLT- 12/ IN-SEAT POWER SOURCE
11.ENTIRE FLT- 15/ IN-SEAT VIDEO PLAYER/LIBRARY
12.ENTIRE FLT- 2/ TELEPHONE
13.ENTIRE FLT- 4/ AUDIO PROGRAMMING
8.ENTIRE FLT- 1/ MOVIE
14.ENTIRE FLT- 7/ DUTY FREE SALES
15.ENTIRE FLT- 9/ NON-SMOKING
16.ENTIRE FLT- SECURED FLIGHT
17.ENTIRE FLT- ET/ ELECTRONIC TKT CANDIDATE
18.ENTIRE FLT- J40W32Y296
19.KIX HKG - CO2/PAX* 183.59 KG ECO, 183.59 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
77W J 40 W 32 Y 296 "
It looked like the crews would run out of time to go nonstop to HKG when they were ready. It is possibly easier for everyone to go to Osaka and get a crew change.
Here is the info from expertflyer:
"DOCX829/25FEB
* OPERATIONAL FLIGHT INFO * CX 829 0 MO 25FEB19
CITY INFO HOUR (LOCAL)
YYZ LEFT THE GATE 0426
TOOK OFF 0509
ESTIMATED TIME OF ARRIVAL 0838 KIX
KIX ESTIMATED TIME OF DEPARTURE 1000
ESTIMATED TIME OF ARRIVAL 1305 HKG
HKG AIRCRAFT EXPECTED AT GATE 1315
*1A PLANNED FLIGHT INFO* CX 829 0 MO 25FEB19 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YYZ 0420 MO JCDIWREYBHK/BD 77W 13:40
MLVSNQO/BD
KIX 0800 TU 0900 TU JCDIWREYBHK/BD 1:00 4:15
HKG 1215 TU 18:55
COMMENTS-
1.YYZ KIX - I/ TECHNICAL LANDING
2.KIX HKG - I/ TECHNICAL LANDING
3.ENTIRE FLT- MEMBER OF ONEWORLD
4.YYZ KIX - DEPARTS TERMINAL 3
5.KIX HKG - DEPARTS TERMINAL 1
6.YYZ KIX - ARRIVES TERMINAL 1
7.KIX HKG - ARRIVES TERMINAL 1
8.ENTIRE FLT- 1/ MOVIE
9.ENTIRE FLT- 10/ SHORT FEATURE VIDEO
10.ENTIRE FLT- 12/ IN-SEAT POWER SOURCE
11.ENTIRE FLT- 15/ IN-SEAT VIDEO PLAYER/LIBRARY
12.ENTIRE FLT- 2/ TELEPHONE
13.ENTIRE FLT- 4/ AUDIO PROGRAMMING
8.ENTIRE FLT- 1/ MOVIE
14.ENTIRE FLT- 7/ DUTY FREE SALES
15.ENTIRE FLT- 9/ NON-SMOKING
16.ENTIRE FLT- SECURED FLIGHT
17.ENTIRE FLT- ET/ ELECTRONIC TKT CANDIDATE
18.ENTIRE FLT- J40W32Y296
19.KIX HKG - CO2/PAX* 183.59 KG ECO, 183.59 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
77W J 40 W 32 Y 296 "
Feb 25, 2019, 10:36 am
#4
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
I don't think the aircraft ever left Toronto. It just got delayed till 5am for some reasons. It looked like a mechanical reason.
It looked like the crews would run out of time to go nonstop to HKG when they were ready. It is possibly easier for everyone to go to Osaka and get a crew change.
Here is the info from expertflyer:
"DOCX829/25FEB
* OPERATIONAL FLIGHT INFO * CX 829 0 MO 25FEB19
CITY INFO HOUR (LOCAL)
YYZ LEFT THE GATE 0426
TOOK OFF 0509
ESTIMATED TIME OF ARRIVAL 0838 KIX
KIX ESTIMATED TIME OF DEPARTURE 1000
ESTIMATED TIME OF ARRIVAL 1305 HKG
HKG AIRCRAFT EXPECTED AT GATE 1315
*1A PLANNED FLIGHT INFO* CX 829 0 MO 25FEB19 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YYZ 0420 MO JCDIWREYBHK/BD 77W 13:40
MLVSNQO/BD
KIX 0800 TU 0900 TU JCDIWREYBHK/BD 1:00 4:15
HKG 1215 TU 18:55
COMMENTS-
1.YYZ KIX - I/ TECHNICAL LANDING
2.KIX HKG - I/ TECHNICAL LANDING
3.ENTIRE FLT- MEMBER OF ONEWORLD
4.YYZ KIX - DEPARTS TERMINAL 3
5.KIX HKG - DEPARTS TERMINAL 1
6.YYZ KIX - ARRIVES TERMINAL 1
7.KIX HKG - ARRIVES TERMINAL 1
8.ENTIRE FLT- 1/ MOVIE
9.ENTIRE FLT- 10/ SHORT FEATURE VIDEO
10.ENTIRE FLT- 12/ IN-SEAT POWER SOURCE
11.ENTIRE FLT- 15/ IN-SEAT VIDEO PLAYER/LIBRARY
12.ENTIRE FLT- 2/ TELEPHONE
13.ENTIRE FLT- 4/ AUDIO PROGRAMMING
8.ENTIRE FLT- 1/ MOVIE
14.ENTIRE FLT- 7/ DUTY FREE SALES
15.ENTIRE FLT- 9/ NON-SMOKING
16.ENTIRE FLT- SECURED FLIGHT
17.ENTIRE FLT- ET/ ELECTRONIC TKT CANDIDATE
18.ENTIRE FLT- J40W32Y296
19.KIX HKG - CO2/PAX* 183.59 KG ECO, 183.59 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
77W J 40 W 32 Y 296 "
It looked like the crews would run out of time to go nonstop to HKG when they were ready. It is possibly easier for everyone to go to Osaka and get a crew change.
Here is the info from expertflyer:
"DOCX829/25FEB
* OPERATIONAL FLIGHT INFO * CX 829 0 MO 25FEB19
CITY INFO HOUR (LOCAL)
YYZ LEFT THE GATE 0426
TOOK OFF 0509
ESTIMATED TIME OF ARRIVAL 0838 KIX
KIX ESTIMATED TIME OF DEPARTURE 1000
ESTIMATED TIME OF ARRIVAL 1305 HKG
HKG AIRCRAFT EXPECTED AT GATE 1315
*1A PLANNED FLIGHT INFO* CX 829 0 MO 25FEB19 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
YYZ 0420 MO JCDIWREYBHK/BD 77W 13:40
MLVSNQO/BD
KIX 0800 TU 0900 TU JCDIWREYBHK/BD 1:00 4:15
HKG 1215 TU 18:55
COMMENTS-
1.YYZ KIX - I/ TECHNICAL LANDING
2.KIX HKG - I/ TECHNICAL LANDING
3.ENTIRE FLT- MEMBER OF ONEWORLD
4.YYZ KIX - DEPARTS TERMINAL 3
5.KIX HKG - DEPARTS TERMINAL 1
6.YYZ KIX - ARRIVES TERMINAL 1
7.KIX HKG - ARRIVES TERMINAL 1
8.ENTIRE FLT- 1/ MOVIE
9.ENTIRE FLT- 10/ SHORT FEATURE VIDEO
10.ENTIRE FLT- 12/ IN-SEAT POWER SOURCE
11.ENTIRE FLT- 15/ IN-SEAT VIDEO PLAYER/LIBRARY
12.ENTIRE FLT- 2/ TELEPHONE
13.ENTIRE FLT- 4/ AUDIO PROGRAMMING
8.ENTIRE FLT- 1/ MOVIE
14.ENTIRE FLT- 7/ DUTY FREE SALES
15.ENTIRE FLT- 9/ NON-SMOKING
16.ENTIRE FLT- SECURED FLIGHT
17.ENTIRE FLT- ET/ ELECTRONIC TKT CANDIDATE
18.ENTIRE FLT- J40W32Y296
19.KIX HKG - CO2/PAX* 183.59 KG ECO, 183.59 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
77W J 40 W 32 Y 296 "
Feb 25, 2019, 11:00 am
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,688
There is also operational curfew at YYZ untold 0500h.
Feb 25, 2019, 12:33 pm
#6
Original Poster
Join Date: Oct 2013
Posts: 4
Thanks for the quick response guys!
Just hoping that this doesn't happen to me in a couple of days when I'm on the flight.
Just hoping that this doesn't happen to me in a couple of days when I'm on the flight.
Feb 25, 2019, 12:37 pm
#7
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Could the plan be to rebook folks on CX flight(s) from KIX to HKG (or KIX to their final destinations)?
I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
Feb 25, 2019, 4:35 pm
#8
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Could the plan be to rebook folks on CX flight(s) from KIX to HKG (or KIX to their final destinations)?
I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
Last edited by QRC3288; Feb 25, 2019 at 5:07 pm Reason: Changed wording, added last sentence
Feb 25, 2019, 7:56 pm
#9
Join Date: May 2006
Posts: 94
Windstorm in Toronto last night.
Winds sustained 40-60km/h with gusts of 110km/h.
Assuming heavy winds were a factor in the delay departing.
Winds sustained 40-60km/h with gusts of 110km/h.
Assuming heavy winds were a factor in the delay departing.
Feb 25, 2019, 9:01 pm
#10
Join Date: Oct 2018
Posts: 481
Could the plan be to rebook folks on CX flight(s) from KIX to HKG (or KIX to their final destinations)?
I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
I don't think CX would have extra crew at KIX, but they can deadhead crew to there from HKG before the diverted flight lands there, but depending on loads it could be cheaper to just rebook everyone and ferry the aircraft to where it's needed.
Feb 26, 2019, 2:45 pm
#11
Join Date: Nov 2018
Posts: 5
This 3 - 4 hours' delay is better than the 10-hour delay on February 1 due to pilot sickness (CX 829 as well). Each passenger was only given $35 food voucher for the 10-hour delay. Seems that CX829 has more chances to get lengthy delay.
Feb 27, 2019, 2:46 am
#13
Join Date: Jul 2015
Posts: 92
We were stuck inside plane for 24 hours. Was personally my worst experience on a flight
At yyz, Flight leaves gate 30 min late, taxis to runway getting ready for takeoff and then turns back due to technical error, NOT wind speeds. In fact wind speeds and storm was calmed down by then and nothing related to this was mentioned as a reason. Plane gets fixed up for the next 2 hours, ended up taking off 3 hours+ late at around 4:45AM
Before taking off at YYZ we get announcement that the flight needs to re-route to Osaka due to labor rules with cabin crew not working more than certain number of hours. We would get a new crew in KIX
The biggest issue is that Throughout entire journey we are left with our standard 2 meals (of course this is not told in advance or made public, otherwise there would be a run on food, I was exhausted at that hour and didn’t even think to stash up on food)
From Toronto to Osaka for the first 17-18 hours of the trip we were served 1 meal. All snacks quickly ran out 8-9 hours into the flight. The second meal of breakfast was served after take off from KIX. I had to sip on orange juice just to get some blood sugar and stay conscious.
Cabin crew especially manager was terrible. Excuses were made up - sounded stupid and frankly every time I heard it I got more annoyed hearing it. Toilets were disgusting as expected.
Worst of all most if not all passengers with hunger issues (again thanks 10-seat abreast) as snacks quickly ran out
When we landed at Osaka we got served a Japanese bread type snack.
question is Where do we start with complaints/compensation.
On behalf of many passengers who aren’t sophisticated enough but are regularly screwed over by airlines with delayed flights or ordeals like this. Hopefully other passengers can easily google this thread and see that there are people out there who do care about passenger rights and need to say enough with airlines getting away without proper planning for situations like this one.
Departed yyz gate 1:50~
Take off yyz 4:45
Landed KIX 8:35
Departed KIX 10:10
Landed HKG 13:15
(all local Times)
At yyz, Flight leaves gate 30 min late, taxis to runway getting ready for takeoff and then turns back due to technical error, NOT wind speeds. In fact wind speeds and storm was calmed down by then and nothing related to this was mentioned as a reason. Plane gets fixed up for the next 2 hours, ended up taking off 3 hours+ late at around 4:45AM
Before taking off at YYZ we get announcement that the flight needs to re-route to Osaka due to labor rules with cabin crew not working more than certain number of hours. We would get a new crew in KIX
The biggest issue is that Throughout entire journey we are left with our standard 2 meals (of course this is not told in advance or made public, otherwise there would be a run on food, I was exhausted at that hour and didn’t even think to stash up on food)
From Toronto to Osaka for the first 17-18 hours of the trip we were served 1 meal. All snacks quickly ran out 8-9 hours into the flight. The second meal of breakfast was served after take off from KIX. I had to sip on orange juice just to get some blood sugar and stay conscious.
Cabin crew especially manager was terrible. Excuses were made up - sounded stupid and frankly every time I heard it I got more annoyed hearing it. Toilets were disgusting as expected.
Worst of all most if not all passengers with hunger issues (again thanks 10-seat abreast) as snacks quickly ran out
When we landed at Osaka we got served a Japanese bread type snack.
question is Where do we start with complaints/compensation.
On behalf of many passengers who aren’t sophisticated enough but are regularly screwed over by airlines with delayed flights or ordeals like this. Hopefully other passengers can easily google this thread and see that there are people out there who do care about passenger rights and need to say enough with airlines getting away without proper planning for situations like this one.
Departed yyz gate 1:50~
Take off yyz 4:45
Landed KIX 8:35
Departed KIX 10:10
Landed HKG 13:15
(all local Times)
Feb 27, 2019, 3:44 am
#14
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
keep complaining u might get 10k miles or 150usd
Feb 27, 2019, 8:06 am
#15
Join Date: Nov 2018
Posts: 5
I think CX 829 can be nominated for the worst flight in February.
CX 829 on 1 February 2019:
Scheduled departure: 01:20
Delay notification sent to passengers: 00:01 (that's why we were upset because CX could have sent out notification before passengers were headed to the airport; almost all passengers have arrived at the airport before the notification was sent out and received difference information from ground crew about flight reschedule)
Re-scheduled departure: 10:50 (due to pilot sickness; we were first told that the flight would be rescheduled for 06:00 and then was told that it would be scheduled for 09:00, but in the end, it was scheduled to 10:50)
Check-in open for the delayed flight: 06:00 (we were asked to report to the check-in counter between 05:00 and 06:00 in order to check in for the delayed flight to secure a seat; there was a snow storm in GTA so that means we were stuck in the airport from 23:00 to 10:50)
Actual departure: About an hour's delay (unknown reason)
Scheduled arrival: 15:31 +1
Actual arrival: About 1 hour's delay
CX 829 on 1 February 2019:
Scheduled departure: 01:20
Delay notification sent to passengers: 00:01 (that's why we were upset because CX could have sent out notification before passengers were headed to the airport; almost all passengers have arrived at the airport before the notification was sent out and received difference information from ground crew about flight reschedule)
Re-scheduled departure: 10:50 (due to pilot sickness; we were first told that the flight would be rescheduled for 06:00 and then was told that it would be scheduled for 09:00, but in the end, it was scheduled to 10:50)
Check-in open for the delayed flight: 06:00 (we were asked to report to the check-in counter between 05:00 and 06:00 in order to check in for the delayed flight to secure a seat; there was a snow storm in GTA so that means we were stuck in the airport from 23:00 to 10:50)
Actual departure: About an hour's delay (unknown reason)
Scheduled arrival: 15:31 +1
Actual arrival: About 1 hour's delay