Downgrade and schedule change
Feb 19, 2019, 9:23 pm
#1
Original Poster
Join Date: Dec 2016
Posts: 26
Downgrade and schedule change
Just received an email that my CX flight has two changes... it got moved up a departure day and now I have an overnight layover in SFO AND one of my legs got downgraded from premium economy to regular.
Curious what FT members would do in this situation! What should be my "ask" when I call customer support tomorrow?
Curious what FT members would do in this situation! What should be my "ask" when I call customer support tomorrow?
Feb 19, 2019, 9:48 pm
#4
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 901
Assuming you are on 879 connecting to the 8pm or 10pm to MNL?
See if they can put you on 851 or 873? these arrive in the morning and 907 or 901 to MNL is almost certain guaranteed with a PE cabin
See if they can put you on 851 or 873? these arrive in the morning and 907 or 901 to MNL is almost certain guaranteed with a PE cabin
Feb 19, 2019, 9:58 pm
#5
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
hkgmnl is so short- push for a first row seating or an upgrade and see how they respond.
probably not worth getting a 1 night delay to keep a pe seat for 1.5 hours unless u get super undesirable seating
probably not worth getting a 1 night delay to keep a pe seat for 1.5 hours unless u get super undesirable seating
Feb 20, 2019, 6:34 am
#6
Original Poster
Join Date: Dec 2016
Posts: 26
Actually, I'm on the 851 > 901. They already forced me to have the one night delay by changing my ORD>SFO flight. That's the rescheduling piece I'm also mad about.
I will definitely try what you both suggested and see if I can get a more favorable routing.
Will follow-up here.
Feb 20, 2019, 6:58 pm
#7
Original Poster
Join Date: Dec 2016
Posts: 26
Thanks for the suggestion!
Actually, I'm on the 851 > 901. They already forced me to have the one night delay by changing my ORD>SFO flight. That's the rescheduling piece I'm also mad about.
I will definitely try what you both suggested and see if I can get a more favorable routing.
Will follow-up here.
Actually, I'm on the 851 > 901. They already forced me to have the one night delay by changing my ORD>SFO flight. That's the rescheduling piece I'm also mad about.
I will definitely try what you both suggested and see if I can get a more favorable routing.
Will follow-up here.
Thanks for the advice of the above posters!
Feb 20, 2019, 7:47 pm
#8
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
so you managed to get in MNL closer to your original plan? (i guess theres also ord nyc hkg...)
Feb 20, 2019, 7:59 pm
#9
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,774
