impossible to reach AsiaMiles by phone?
Feb 18, 2019, 8:52 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
impossible to reach AsiaMiles by phone?
For the last two hours I've been trying to call AsiaMiles. Regardless of which number I try (I've tried the US, UK, HKG, Germany, Australia, NZ, South Africa numbers and a few others)
and have:
- had the call being discontinued after a few seconds
- heard a terribly loud noise, with nothing happening
- been told the number does not exist
- been told the number is invalid
Seriously?!? I must have tried hundred times by now.
Is there a special trick I'm missing? If someone could post (or PM me) a functioning number, that would be much appreciated.
and have:
- had the call being discontinued after a few seconds
- heard a terribly loud noise, with nothing happening
- been told the number does not exist
- been told the number is invalid
Seriously?!? I must have tried hundred times by now.
Is there a special trick I'm missing? If someone could post (or PM me) a functioning number, that would be much appreciated.
Feb 18, 2019, 10:09 pm
#3
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Feb 18, 2019, 10:24 pm
#4
Join Date: Oct 2013
Posts: 289
They seems setup a max queue number a long long time ago.
Feb 18, 2019, 10:26 pm
#5
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Feb 19, 2019, 12:25 am
#7
Join Date: Jan 2016
Posts: 173
Feb 19, 2019, 12:45 am
#8
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Feb 19, 2019, 1:02 am
#9
Join Date: Mar 2018
Programs: CX Gold, KE Morning Calm, Marriott Titanium
Posts: 97
Avoid Monday, Tuesday and Friday at lunch time (12-2pm) and evening time (5pm - 8pm)
Try to call after 8pm (HKT) or other days (Wed/ Thur is good) and Sat morning (usually no need to wait)
My experience is that if you are a silver or above member, you will be put on hold and wait, if green, they will just ask you to leave a message (which they will never call back, at least my friend told me that)
DM got another line and will go straight through.
*All times are HK time
Also, try English or Mandarin which will get through easier, and if you can speak Japanese or Korean, no need to wait.
Try to call after 8pm (HKT) or other days (Wed/ Thur is good) and Sat morning (usually no need to wait)
My experience is that if you are a silver or above member, you will be put on hold and wait, if green, they will just ask you to leave a message (which they will never call back, at least my friend told me that)
DM got another line and will go straight through.
*All times are HK time
Also, try English or Mandarin which will get through easier, and if you can speak Japanese or Korean, no need to wait.
Feb 19, 2019, 5:00 am
#10
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
OK. Sounds like you have no status. You can book a lot of stuff on the website which might be easier. I am DM so I go straight through. Or send them emails which get replies usually in 24 hours.
Feb 19, 2019, 7:54 am
#12
Join Date: Feb 2003
Location: HKG 99.9%
Programs: QF Silver (OW Ruby)
Posts: 1,379
Don’t go canto unless you have 2 hours to wait cos it took me that long last time being nothing AM only. Canto line also crap as they shut you down to leave a message so much quicker.
Ring English line and the wait is slightly bit bare able. Still 30odd min but on a good day 10.
Ring English line and the wait is slightly bit bare able. Still 30odd min but on a good day 10.
Feb 19, 2019, 1:16 pm
#13
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,685
Don’t go canto unless you have 2 hours to wait cos it took me that long last time being nothing AM only. Canto line also crap as they shut you down to leave a message so much quicker.
Ring English line and the wait is slightly bit bare able. Still 30odd min but on a good day 10.
Ring English line and the wait is slightly bit bare able. Still 30odd min but on a good day 10.
One fast way of getting through if you are native fluent in Canto and English is to select English. Many of the MPC GO agents, their Chinglish to so bad that when I revert to Canto and they seem relieved and more willing to help take care of my issue.
Feb 19, 2019, 5:03 pm
#14
Join Date: Oct 2013
Posts: 289
Don’t go canto unless you have 2 hours to wait cos it took me that long last time being nothing AM only. Canto line also crap as they shut you down to leave a message so much quicker.
Ring English line and the wait is slightly bit bare able. Still 30odd min but on a good day 10.
Ring English line and the wait is slightly bit bare able. Still 30odd min but on a good day 10.
Feb 19, 2019, 6:31 pm
#15
Join Date: Feb 2003
Location: HKG 99.9%
Programs: QF Silver (OW Ruby)
Posts: 1,379
rickywk, by chance you can disclose your status with CX if any? I need to ring them in about 2-3 months time to clear out of miles, otherwise an afternoon trip to HKIA seems more efficient to me.