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FRA staff gotten the cane- not just YYZ...

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FRA staff gotten the cane- not just YYZ...

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Old Feb 11, 2019, 9:03 pm
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FRA staff gotten the cane- not just YYZ...
according to pprune...
https://www.pprune.org/fragrant-harb...anisation.html

apparently a load of (ground) staff at FRA got stiffed. they were a helpful bunch when i was there (conpared to the outsourced KIX staff i encountered last year...)
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Old Feb 11, 2019, 10:17 pm
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Originally Posted by kaka
... apparently a load of (ground) staff at FRA got stiffed.
Stiffed? You mean laid off when management realized that the revenue didn't support the current staffing level?
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Old Feb 11, 2019, 10:20 pm
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Outsourcing....that's a good way to convey the CX service! Never had a good experience with outsourced staff, especially CDG!

It is getting cheaper!
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Old Feb 11, 2019, 11:34 pm
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Originally Posted by Dr. HFH
Stiffed? You mean laid off when management realized that the revenue didn't support the current staffing level?
more like management decisions caused losses that staff cannot make up for the profits to coverthe losses.
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Old Feb 11, 2019, 11:37 pm
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Originally Posted by gear down
Outsourcing....that's a good way to convey the CX service! Never had a good experience with outsourced staff, especially CDG!

It is getting cheaper!
and kix.
whats emerald customers, ill take an economy class passengers so it will seem like ive done more work (pax in f queue is my captive anyways)
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Old Feb 11, 2019, 11:41 pm
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Originally Posted by kaka

and kix.
whats emerald customers, ill take an economy class passengers so it will seem like ive done more work (pax in f queue is my captive anyways)
I have noticed their attitude has changed for the worse
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Old Feb 11, 2019, 11:51 pm
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Originally Posted by kaka
more like management decisions caused losses that staff cannot make up for the profits to coverthe losses.
Entirely possible. But if the revenue doesn't cover the expenses, regardless of the reason, staffing levels are one of the many places which may be cut.
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