Can’t manage booking while logged in as a registered user
Jan 13, 2019, 3:14 pm
#1
Original Poster
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
Can’t manage booking while logged in as a registered user
I booked a CX itinerary a couple of months ago on the CX website, and I booked it without signing up for an account. I later signed up and registered for an account, but when I logged in it didn’t show the booking. That didn’t surprise me, but when it tried to add the booking it could not find it. I tried both the booking reference and the ticket number, and I tried both the website and ap. I am able to look up the itinerary if I am not logged into the web site or ap, so I know the itinerary still exists and the booking reference is valid. I also verified I have the same family and given names (first and middle) in my profile and the itinerary. Any idea why I can’t find the booking when I am logged into the website or ap?
i haven’t tried calling them yet, I thought I would check here first to see if I’m missing something.
i haven’t tried calling them yet, I thought I would check here first to see if I’m missing something.
Jan 13, 2019, 11:10 pm
#2
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
I booked a CX itinerary a couple of months ago on the CX website, and I booked it without signing up for an account. I later signed up and registered for an account, but when I logged in it didn’t show the booking. That didn’t surprise me, but when it tried to add the booking it could not find it. I tried both the booking reference and the ticket number, and I tried both the website and ap. I am able to look up the itinerary if I am not logged into the web site or ap, so I know the itinerary still exists and the booking reference is valid. I also verified I have the same family and given names (first and middle) in my profile and the itinerary. Any idea why I can’t find the booking when I am logged into the website or ap?
i haven’t tried calling them yet, I thought I would check here first to see if I’m missing something.
i haven’t tried calling them yet, I thought I would check here first to see if I’m missing something.
Jan 14, 2019, 12:12 am
#4
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
Also seems to happen when there is a middle name that's not in the Marco Polo / CX website profile but IS on the PNR and vice versa. Callcenter will be able to confirm and assist.
Jan 14, 2019, 12:30 am
#5
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Jan 14, 2019, 12:53 am
#6
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 946
You should be able to add a booking to your profile without linking it through MPO/AM. To do so, log in to the desktop site as usual and go to Manage Booking. On the right side of the screen will be an option to add a booking. You can find the booking by PNR or e-ticket number.
Once added, the screen doesn’t refresh properly but a manual refresh of the page should bring up your booking. If not, try logging out and logging back in again.
Once added, the screen doesn’t refresh properly but a manual refresh of the page should bring up your booking. If not, try logging out and logging back in again.
Jan 14, 2019, 1:28 am
#7
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
I have tried to use the "registered user" for a while as I am not MPC.
I stopped doing it as there are too many inconsistencies/problems with it and very few benefits.
I stopped doing it as there are too many inconsistencies/problems with it and very few benefits.
Jan 14, 2019, 1:44 am
#8
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I have found that you can't add a booking to your registered account if your first and middle names don't match.
For example in the account the name is "Andrew John Smith"
For the booking to be able to be added, you needed to have booked your ticket as ANDREWJOHN as your first name.
For example in the account the name is "Andrew John Smith"
For the booking to be able to be added, you needed to have booked your ticket as ANDREWJOHN as your first name.
Jan 14, 2019, 8:03 am
#9
Join Date: Nov 2017
Location: Singapore
Programs: Cathay Diamond and Singapore Gold
Posts: 227
Anybody has issues with MMB when after you click on ‘change booking’? The loading page appears but leads me to a blank page? It seems to be this case for a few bookings that i have..
Jan 15, 2019, 1:40 am
#10
Original Poster
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 832
Hi folks,
thanks for for all of the feedback. I confirmed that my middle name was in both my profile and by itinerary. What finally worked was adding my travel doc info to my profile, then Manage Booking was able to find it.
thanks for for all of the feedback. I confirmed that my middle name was in both my profile and by itinerary. What finally worked was adding my travel doc info to my profile, then Manage Booking was able to find it.
Jan 15, 2019, 2:17 am
#11
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Looks to me, the moment a PP number is entered, CX software considers this as a 100% identity match.