Involuntary Downgrade -- No compensation after 5 months
Jan 11, 2019, 11:00 am
#1
Original Poster
Join Date: Sep 2006
Location: BOS
Programs: AA - Plat, Marriott - Plat, Numerous silvers and golds
Posts: 4
Involuntary Downgrade -- No compensation after 5 months
I'll keep this to the point. Any advice would be GREATLY appreciated.
Flying AA on a CX business class redemption. Flight was cancelled and I was re-accommodated coach (no business availability.)
Reached out to Asiamiles over 5 months ago to request the mileage difference. They have been resisting any compensation. First, they said they needed flight receipts -- which I provided. Then they said they needed proof of no comp. from AA -- which I provided. That was months ago -- still no credit. The customer service reps keep giving me a run-around -- saying that they need to hear something from AA first.
Any suggestions for how to proceed? (A higher level contact number maybe?) I am extremely frustrated -- feels like they are trying to wait me out.
Flying AA on a CX business class redemption. Flight was cancelled and I was re-accommodated coach (no business availability.)
Reached out to Asiamiles over 5 months ago to request the mileage difference. They have been resisting any compensation. First, they said they needed flight receipts -- which I provided. Then they said they needed proof of no comp. from AA -- which I provided. That was months ago -- still no credit. The customer service reps keep giving me a run-around -- saying that they need to hear something from AA first.
Any suggestions for how to proceed? (A higher level contact number maybe?) I am extremely frustrated -- feels like they are trying to wait me out.
Last edited by BOS777; Jan 11, 2019 at 11:46 am Reason: grammar swap
Jan 11, 2019, 11:33 am
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,993
BOS777 Welcome to FT
What was the route?
I'll keep this to the point. Any advise would be GREATLY appreciated.
Flying AA on a CX business class redemption. Flight was cancelled and I was re-accommodated coach (no business availability.)
Reached out to Asiamiles over 5 months ago to request the mileage difference. They have been resisting any compensation. First, they said they needed flight receipts -- which I provided. Then they said they needed proof of no comp. from AA -- which I provided. That was months ago -- still no credit. The customer service reps keep giving me a run-around -- saying that they need to hear from something AA first.
Any suggestions for how to proceed? (A higher level contact number maybe?) I am extremely frustrated -- feels like they are trying to wait me out.
Flying AA on a CX business class redemption. Flight was cancelled and I was re-accommodated coach (no business availability.)
Reached out to Asiamiles over 5 months ago to request the mileage difference. They have been resisting any compensation. First, they said they needed flight receipts -- which I provided. Then they said they needed proof of no comp. from AA -- which I provided. That was months ago -- still no credit. The customer service reps keep giving me a run-around -- saying that they need to hear from something AA first.
Any suggestions for how to proceed? (A higher level contact number maybe?) I am extremely frustrated -- feels like they are trying to wait me out.
Jan 11, 2019, 11:53 am
#5
Original Poster
Join Date: Sep 2006
Location: BOS
Programs: AA - Plat, Marriott - Plat, Numerous silvers and golds
Posts: 4
Thanks for the quick replies, all! Filing a complain sounds like a reasonable next step. Often1, Is the DOT path one that you've seen yield results?
Jan 11, 2019, 12:28 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
As I said, a DOT complaint is not the right next step. DOT will simply require LX to respond to the complaint, typically within 60 days.
You should initiate a formal chargeback with your credit card issuer (bank). This is not a "complaint" but a specific request and the process is most often available online.
You can follow that with a DOT complaint (or do it roughly at the same time). But, if you are looking for your cash now, it's going to be the chargeback.
You should initiate a formal chargeback with your credit card issuer (bank). This is not a "complaint" but a specific request and the process is most often available online.
You can follow that with a DOT complaint (or do it roughly at the same time). But, if you are looking for your cash now, it's going to be the chargeback.
Last edited by Often1; Jan 11, 2019 at 4:07 pm
Jan 11, 2019, 5:12 pm
#7
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
A chargeback on a mileage reward isn't going to get the OP anything.
And it is CX, not LX that the OP is referring to.
Last edited by sxc; Jan 11, 2019 at 5:45 pm Reason: Unnecessary personal comment.
Jan 11, 2019, 11:12 pm
#8
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
Your issue is with AA, not CX.
CX paid AA for a first class seat (not business class). It was AA that downgraded you.
CX paid AA for a first class seat (not business class). It was AA that downgraded you.
Jan 12, 2019, 10:19 am
#9
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,545
Was this a simple US domestic roundtrip, like ORD-BOS-ORD?
If so, you should be credited half the miles difference between a J and a Y ticket. Indeed, CX need to hear from AA as they paid AA for this ticket. The problem lies with AA not CX.
But if your ticket is more complicated like a return HKG-ORD-BOS in J, the question is more complicated and it is unclear how many miles should be credited for one US leg downgraded from J to Y. Again, this has to come from AA.
If so, you should be credited half the miles difference between a J and a Y ticket. Indeed, CX need to hear from AA as they paid AA for this ticket. The problem lies with AA not CX.
But if your ticket is more complicated like a return HKG-ORD-BOS in J, the question is more complicated and it is unclear how many miles should be credited for one US leg downgraded from J to Y. Again, this has to come from AA.