Glass in congee and flies - Quality of Wing / Pier F restaurants...
Jan 10, 2019, 11:01 am
#1
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Glass in congee and flies - Quality of Wing / Pier F restaurants...
Broken glass in my congee three days ago in Pier F. Now swarm of flies (**huge** swarm) having buffet in the dessert and fruits area of Wing F. What's happening with CX????!!!!
They kept saying sorry to me. I said, no need to say sorry, I won't die because of this. But if this goes on it's CX who indeed will die...
They kept saying sorry to me. I said, no need to say sorry, I won't die because of this. But if this goes on it's CX who indeed will die...
Jan 10, 2019, 3:02 pm
#2
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Somehow, I don't see either of these as part of any company-wide relaxing of standards. Do you? Really? Cost-savings at CX, so we can now expect broken glass in our food?
Probably just a coincidence and a couple of mistakes. Yes, the broken glass is a serious oversight and perhaps should cost someone his/her job given the safety implications. But I just don't see this as the result of any corporate action by CX.
Probably just a coincidence and a couple of mistakes. Yes, the broken glass is a serious oversight and perhaps should cost someone his/her job given the safety implications. But I just don't see this as the result of any corporate action by CX.
Jan 10, 2019, 4:44 pm
#3
Join Date: Dec 2012
Posts: 1,674
Somehow, I don't see either of these as part of any company-wide relaxing of standards. Do you? Really? Cost-savings at CX, so we can now expect broken glass in our food?
Probably just a coincidence and a couple of mistakes. Yes, the broken glass is a serious oversight and perhaps should cost someone his/her job given the safety implications. But I just don't see this as the result of any corporate action by CX.
Probably just a coincidence and a couple of mistakes. Yes, the broken glass is a serious oversight and perhaps should cost someone his/her job given the safety implications. But I just don't see this as the result of any corporate action by CX.
Jan 11, 2019, 7:56 am
#6
Join Date: Oct 2009
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I swear it'll be straight to the QF lounge for me soon. Any day. CX will be paying for it every single time 
Jan 11, 2019, 9:10 am
#7
Join Date: Jun 2010
Location: Hong Kong
Programs: CX Gold, QF Bronze
Posts: 735
CX should seriously switching to another vendor like Maxims / Tai Hing catering, plus Ho Hung Kee for the Congee and Noodles part and do a pest control -> close Lounges for a big clean up drive
Jan 11, 2019, 8:52 pm
#9
Join Date: Mar 2005
Location: Vancouver, BC
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Posts: 810
I have seen the flies in the Wing F dining area, too. I thought maybe it was a one-off incident, but based on this report, it doesn't sound isolated at all.
I don't recall ever seeing flies in the past, so maybe it's a process issue with this caterer?
I don't recall ever seeing flies in the past, so maybe it's a process issue with this caterer?
Jan 11, 2019, 11:31 pm
#10
Join Date: Feb 2012
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Flies - Could be due to the increasing number of construction work inside the terminal. Of course CX / operator has the ultimate responsibility to keep the food clean, AA is also responsible for this
Glass - Likely one-off I'd say... But yes I agree this is serious enough issue anywhere (not just in a lounge) to request for a proper handling / follow-up, not just an apology
Glass - Likely one-off I'd say... But yes I agree this is serious enough issue anywhere (not just in a lounge) to request for a proper handling / follow-up, not just an apology
Jan 11, 2019, 11:43 pm
#11
Join Date: Feb 2011
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And no, it was not one-off incident. I saw a fly at Wing F dining area last week. It wasn't a swarm so I was like ... whatever.
For me, this feels like MPC vs. other OW FFP all over again. I kept visiting Wing F (when departing from lower gates) because it was familiar and better (at least that's what I thought - afterall, it's a CX F lounge and this is HKG). Also, I was too lazy to hop around. After my QF lounge visit this past week, it was like ... err ... why did I keep going to Wing F in the last few years?? Will still go to Pier F when flying to CGK (it usually leaves from 60/70s) but no more Wing F ... let all the other AA/AS folks go to Wing F when they fly from VN to US.
Jan 12, 2019, 1:37 am
#13
Join Date: Nov 2017
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Posts: 1,310
Having the open air aspect with the The Wing/Qantas lounge, with all kinds of contaminations (including sound) from the outside terminal, is one of the reasons, I do prefer The Pierre.
Jan 12, 2019, 1:41 am
#14
Join Date: Nov 2017
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Jan 12, 2019, 1:41 am
#15
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