Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
#181
Suspended
Join Date: Aug 2018
Posts: 590
#182
Join Date: Dec 2009
Posts: 59
#183
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
why would you message Cathay Social Media Team for? It's not like they can change Vietnam's immigration policy.
#184
Join Date: Dec 2009
Posts: 59
Based on the blog post and other info about it thus far, it's unclear to me whether it's truly illegal, or whether it's just not possible given the lack of a transfer desk at DAD. And if it is illegal, then I'm hoping they might allow me to change or cancel without a fee. Probably wishful thinking, but we'll see.
#185
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Based on the blog post and other info about it thus far, it's unclear to me whether it's truly illegal, or whether it's just not possible given the lack of a transfer desk at DAD. And if it is illegal, then I'm hoping they might allow me to change or cancel without a fee. Probably wishful thinking, but we'll see.
#186
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
#187
Join Date: Jun 2013
Location: China
Programs: A3 G CZ S
Posts: 50
Based on the blog post and other info about it thus far, it's unclear to me whether it's truly illegal, or whether it's just not possible given the lack of a transfer desk at DAD. And if it is illegal, then I'm hoping they might allow me to change or cancel without a fee. Probably wishful thinking, but we'll see.
A better idea is to rebook your positioning flight and get a Vietnam visa to avoid the issue
#188
Join Date: Dec 2013
Location: Chicago & Hong Kong
Programs: CX D, AF P, AA EP, UA G, Hilton D, Marriott Ti, IHG Plat
Posts: 94
As I said Upthread, loyal frequent flyers represent only a small percentage of the business (I could make up a random figure to support an argument like some have done on this thread but I wont). Across programmes, only 1 in 5 members of loyalty programmes are active, or which only 2% are equivalent of Emerald. This number is tiny compared to the number of people moved daily by a major airline such as CX and those not tied in to loyalty programmes find it far easier to switch airlines and airlines therefore have to work harder to attract and retain their business. Having said that, obviously those small number of elite flyers do spend money- but as demonstrated this is mostly at the marginal profit margins, those who can afford F bucket fares dont need to worry about airline loyalty.
#189
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
#190
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
It appears any attempt to change the dates of these tickets WILL require a reprice:
https://www.flyertalk.com/forum/mile...l#post30607409
https://www.flyertalk.com/forum/mile...l#post30607409
#191
Join Date: Dec 2013
Location: Chicago & Hong Kong
Programs: CX D, AF P, AA EP, UA G, Hilton D, Marriott Ti, IHG Plat
Posts: 94
Have been following the discussion on the sidelines but besides the mentioned impact on redemption and upgrade certs, to add salt to wound for elites like us, I suspect some people who bought multiple tickets will obtain the same hard earned statuses as ours, enjoy same benefits and potentially further lowering our waitlisting chances.
#193
Join Date: Jan 2000
Posts: 3,208
I don't understand why Cathay is even honoring these tickets. But if that's the decision they've made, they can reduce their exposure by converting these mispriced tickets to award tickets and not offer any redeemable miles/segment credit. They should also only honor one mispriced ticket per passenger name and cancel the rest.
#194
Join Date: Jan 2019
Posts: 3
I suspect that before making the decision to honor the fares, CX, like all major companies, crunched all of the numbers and felt the benefit (goodwill) exceeded the potential losses. Whether or not they're correct, is another issue. Given this company's history with hedging, they appear more like a contrarian indicator, when it comes to placing the future into the service of the present. However, given the mistake, either choice would be a bad (wrong) one; but, what's important is that they make a decision quickly, and without any hesitation or backtracking. Either way, CX would be criticized, and, with hindsight analysis, whatever they do will prove "wrong."
However, two things can be true at the same time: (1) those who bought these fares got a great deal, and should feel good about the value they've captured; (2) those HKG flyers who are "captive" or those who (like myself) may have their HKF - JFK routes adversely affected, while bearing NO ill-will towards the first group, may rightfully feel a tad aggrieved. In either case, it's only for a part of 2019, and there are other options, though, admittedly, none as convenient as CX from HKG to NA.
However, two things can be true at the same time: (1) those who bought these fares got a great deal, and should feel good about the value they've captured; (2) those HKG flyers who are "captive" or those who (like myself) may have their HKF - JFK routes adversely affected, while bearing NO ill-will towards the first group, may rightfully feel a tad aggrieved. In either case, it's only for a part of 2019, and there are other options, though, admittedly, none as convenient as CX from HKG to NA.
#195
Join Date: May 2018
Programs: Marco Polo, BA Executive club, SPG, Hyatt,
Posts: 65
I suspect that before making the decision to honor the fares, CX, like all major companies, crunched all of the numbers and felt the benefit (goodwill) exceeded the potential losses. Whether or not they're correct, is another issue. Given this company's history with hedging, they appear more like a contrarian indicator, when it comes to placing the future into the service of the present. However, given the mistake, either choice would be a bad (wrong) one; but, what's important is that they make a decision quickly, and without any hesitation or backtracking. Either way, CX would be criticized, and, with hindsight analysis, whatever they do will prove "wrong."
However, two things can be true at the same time: (1) those who bought these fares got a great deal, and should feel good about the value they've captured; (2) those HKG flyers who are "captive" or those who (like myself) may have their HKF - JFK routes adversely affected, while bearing NO ill-will towards the first group, may rightfully feel a tad aggrieved. In either case, it's only for a part of 2019, and there are other options, though, admittedly, none as convenient as CX from HKG to NA.
However, two things can be true at the same time: (1) those who bought these fares got a great deal, and should feel good about the value they've captured; (2) those HKG flyers who are "captive" or those who (like myself) may have their HKF - JFK routes adversely affected, while bearing NO ill-will towards the first group, may rightfully feel a tad aggrieved. In either case, it's only for a part of 2019, and there are other options, though, admittedly, none as convenient as CX from HKG to NA.
I am beginning to understand why Cathay can be so harsh to its MPC members, compare to all the other oneworld FFP's. Why not squeeze up until the last straw.....?