Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Feb 16, 2019, 7:18 pm
#436
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Do they respond faster by contact form or email to [email protected]? I emailed 17hours ago but never heard anything back.
Feb 18, 2019, 7:16 am
#437
Suspended
Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
Feb 18, 2019, 8:23 am
#438
Join Date: Sep 2015
Posts: 139
Feb 21, 2019, 8:07 am
#440
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
Good news to ex-HKG travellers of this fare I trust
https://www.flyertalk.com/forum/asia...l#post30804923
https://www.flyertalk.com/forum/asia...l#post30804923
Feb 26, 2019, 12:12 am
#441
Join Date: Dec 2012
Programs: AA EXP, DL PM, Hilton Diamond, Marriott & SPG Platinum, Hertz Platinum, Avis PC, Sixt Diamond
Posts: 27
Just made an outbound date change with AMEX Travel for $100.
Used Expertflyer to verify J/A availability before calling.
For some reason a new booking reference was assigned and the change confirmation email showed a downgrade to J for HKG-JFK. However, on CX's website it's still in F.
Was able to choose an F seat and check in.
Happy flying guys!
Used Expertflyer to verify J/A availability before calling.
For some reason a new booking reference was assigned and the change confirmation email showed a downgrade to J for HKG-JFK. However, on CX's website it's still in F.
Was able to choose an F seat and check in.
Happy flying guys!
Feb 26, 2019, 12:24 am
#442
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Feb 26, 2019, 7:52 pm
#444
Join Date: Dec 2012
Programs: AA EXP, DL PM, Hilton Diamond, Marriott & SPG Platinum, Hertz Platinum, Avis PC, Sixt Diamond
Posts: 27
@EWEWR,
I assume your original ticket was purchased through AMEX travel portal? I am still having issues with Expedia processing a date change, even with confirmed J/A availability.
I assume your original ticket was purchased through AMEX travel portal? I am still having issues with Expedia processing a date change, even with confirmed J/A availability.
Called US Platinum Travel Services and took them 15 mins to make the change.
Re-ticketing took 2hrs+ though.
Tip: Platinum/Centurion Travels Services (PTS/CTS) have access and can make changes to AMEX travel online bookings. Do not let them transfer you to the AMEX travel online department as those agents are usually less competent than PTS/CTS agents.
Apr 4, 2019, 6:29 am
#445
Join Date: Apr 2019
Posts: 1
Any J/A availability showing again?
I’ve got 2 tickets in July from Hanoi to New York with the mistake fares. Have they still shut down the J class to Hong Kong and A to New York? I wouldn’t mind going instead leaving June and back Mid July. Although I know I’m lucky to go at all. Anyone had any luck swapping with just the $100 fee around those dates? I will call them but thought I’d ask to make it easier when I call. Without ExpertFlyer what is easiest way I can check class availability? I’m new to all of this.
EDIT: I joined ExpertFlyer and found dates with the same flight numbers and availability in the right classes (J and A) but when I then went to try and change on the CX website it wont allow me to. I can't set point of origin to Vietnam though on ExpertFlyer so maybe it's not giving me accurate results?
EDIT AGAIN: So I rang and they are telling me on the phone there are no A class seats for month of June and that even F is full some days. I asked why I can see on heaps on FlyerTalk and they said it's because those may be allocated to travel agents to book only which sounds like rubbish. I asked them if they had just cancelled out all A tickets with the Vietnam POS so we can't change and they said they hadn't. I know I'm lucky to get anything at all but had raised my hopes a little after others had changed their tickets.
EDIT: I joined ExpertFlyer and found dates with the same flight numbers and availability in the right classes (J and A) but when I then went to try and change on the CX website it wont allow me to. I can't set point of origin to Vietnam though on ExpertFlyer so maybe it's not giving me accurate results?
EDIT AGAIN: So I rang and they are telling me on the phone there are no A class seats for month of June and that even F is full some days. I asked why I can see on heaps on FlyerTalk and they said it's because those may be allocated to travel agents to book only which sounds like rubbish. I asked them if they had just cancelled out all A tickets with the Vietnam POS so we can't change and they said they hadn't. I know I'm lucky to get anything at all but had raised my hopes a little after others had changed their tickets.
Last edited by LouKay; Apr 4, 2019 at 6:31 pm Reason: More info
Apr 5, 2019, 7:43 pm
#446
Join Date: Aug 2009
Location: ORD, LAS
Programs: AA-EXP, BAEC Silver, Hyatt-Globalist, Hilton-gold, SPG-gold
Posts: 855
I have one segment on Vietnam airlines. I think I will credit to Delta, but I cant figure out a way to add my number on line. Any advice. I am able to add my AA number to my Cathay segments.
Apr 5, 2019, 8:58 pm
#447
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Apr 7, 2019, 1:39 pm
#449
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Apr 7, 2019, 2:51 pm
#450
Join Date: Aug 2009
Location: ORD, LAS
Programs: AA-EXP, BAEC Silver, Hyatt-Globalist, Hilton-gold, SPG-gold
Posts: 855